Calor Gas Ireland is a leading provider of liquefied petroleum gas (LPG) for both residential and business customers across Ireland. Offering a comprehensive range of LPG solutions, the company caters to the needs of customers looking for an efficient and reliable energy source for heating, cooking, and industrial processes. With a strong focus on customer service, Calor Gas Ireland facilitates easy access to LPG through a network of retailers and provides support for customers looking to switch to LPG, ensuring a smooth transition and continuous supply. The company’s online presence, shop.calorgas.ie, serves as a platform for existing customers to manage their accounts, place orders, and access cylinder information, emphasizing convenience and efficiency. Additionally, Calor Gas Ireland's commitment to timely service is highlighted by their clear communication regarding order deadlines, particularly during peak seasons like Christmas, ensuring their customers' needs are met without disruption. By partnering with a preferred partner for gas fittings and equipment, Calor Gas Ireland continues to focus on its core offering of LPG supply while ensuring customers have access to the necessary products and support for their gas-related needs.
Calor Gas Ireland receives a mix of feedback from its customers, with a significant number expressing satisfaction with the service and delivery. Many reviewers highlight the excellent support and efficiency of the staff, particularly praising the helpfulness of employees during installations and inquiries.
However, a notable portion of consumers report serious issues with delivery reliability, with complaints about delays and lack of communication regarding refill schedules. Some customers express frustration over high fees and the inability to install their own products, leading to dissatisfaction with the overall service. While many appreciate the convenience of Calor's offerings, the recurring delivery problems and customer service lapses detract from the positive experiences shared. Overall, the sentiment leans towards positive, but significant concerns remain.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 696 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | 1.0 | 2 |
| Mar 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I bought a bought a cadac bbq and pizza stone in March”
“Paid for a delivery 2 weeks ago”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Gas Companies.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 696 |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 291 | |
| 3.8 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | — | — | 33 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 2.0 out of 5 (poor) | 2.5 out of 5 (poor) | — | — | 30 | |
| 1.3 out of 5 (poor) | 67 out of 100 | — | 1.4 out of 5 (poor) | — | — | 8 |
Bottom line: Calor Gas Ireland is #2 of 5 on overall rating in this group. On service, Phoenix Energy One, LLC scores higher (4.9 vs 4.6).
696 reviews of Calor Gas Ireland. Filter by what matters to you.
Over a year ago
Paid for a delivery 2 weeks ago. Still no delivery. Wouldn't recommend. Biggest mistake I made switching from oil. You have no other option but to order from them. No other supplier. Terrible service.
Over a year ago
HAVE BEEN A CALOR RETAILER AND ALSO A CUSTOMER FOR 40 YEARS . ORDERED NEW BOILER FOR MY 79 YR OLD MOTHER IT TOOK NEARLY 3 MONTHS TO COME WITH IT ONLY HEATING ONE ROOM ALL OVER THE CHRISTMAS PERIOD AND... See more
Over a year ago
For several years we have had deliveries at or around the 25% fill level. Despite a note on our system to notify us of a delivery with 24hr notice, we've more recently not had this notice. The driver... See more
Quick answers to the questions people ask most.
If your delivery hasn't arrived as scheduled, please visit our website at shop.calorgas.ie and use the contact form to provide us with your order details, or call our customer service for immediate assistance.
For replacements of faulty gas heaters or boilers, please contact our customer service with your product details and purchase information. Visit shop.calorgas.ie for more contact options.
For the most current prices of our gas products and services, please visit our website at shop.calorgas.ie. Prices may vary based on your location and the specific product or service.
To arrange for a gas tank move or installation, please contact us via our website or call customer service directly. Our team will guide you through the process and schedule an appointment.
For information on topping up prepay gas or ordering replacement cards, please check our website at shop.calorgas.ie or contact our customer service for assistance.
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Paid for a delivery 2 weeks ago. Still no delivery. Wouldn't recommend. Biggest mistake I made switching from oil. You have no other option but to order from them. No other supplier. Terrible service.
HAVE BEEN A CALOR RETAILER AND ALSO A CUSTOMER FOR 40 YEARS . ORDERED NEW BOILER FOR MY 79 YR OLD MOTHER IT TOOK NEARLY 3 MONTHS TO COME WITH IT ONLY HEATING ONE ROOM ALL OVER THE CHRISTMAS PERIOD AND NOW CANNOT GET THE INSTALLER THEY RECONMENDED TO CALL ME BACK TO INSTALL IT! WANT THE WHOLE THING REMOVED ABSOLUTE TERRIBLE .
For several years we have had deliveries at or around the 25% fill level. Despite a note on our system to notify us of a delivery with 24hr notice, we've more recently not had this notice. The driver was able to advise us as its an automatic trigger no call will be received. Roll forwards, or current gas full level was 18% on Monday, with 15l usage (yes because we were using electrical shower as we had no advice of delivery). And still no notice of delivery. Whilst 18% may seem like a reasonable amount, when you've been 'trained' to expect a delivery at 25% what has changed, and why can a delivery date not be scheduled. The office also seems to have changed as each call (there have been 3 so far), has been answered by a different person.
Have prepay gas in our house. Ordered replacement card over year ago. Any time call up say there card machine is still broken. They have no online topup service have to call each time and takes ages between not getting through at all or been but through. Can't also switch provider as it's there tanks in area and not natural flow
Bought a Kingavon gas heater a little over a year ago( not fromCalor) Unit is immaculate but stopped working.No luck with ANY service or repair service
Bought a Calor Gas Heater in October and the pilot light stopped working. Calor Gas suggested I take it outside and roll it around and advised if they repair it that I may have to pay for the shipping costs myself. Very poor quality heater and also very poor customer service and not consistent within Consumer Protection Legislation. Beware Buyers! Thanks for your reply but as I mentioned in my emails I wouldn’t of bought the heater if it had been made clear that it was so high maintenance and we had a Provence for 5 years before we bought the heater in question, it never once had the problem you described. One of the replies by email was to advise one of my friends or family to fix the issue “ if I have any “ ! Wow is all . I have replaced the heater coz tbh as a one parent family with 2 adults with additional care needs we don’t have time or energy for this and we need a warm home . Out of pocket and very disappointed with Calor Gas
Very happy with the service and the support. Recently we had to get the gas tank moved and Derek and Martin got it sorted very efficiently. Very helpful, supportive and understanding. We are delighted with Calor gas. I wish every company would be as supportive as them.
Calor gas is clean source of heating and convenience of auto refill however there one draw back getting the boiler serviced. The technician that did retired and anyone I've phoned is not interested one guy did cone to the house but refused to service as it is in an awkward spot in the utility room. It was installed by a calor contractor the guy now retired. Calor is aware of issue with the servicing but has a hands off approach they just post a leaflet of the importance of regular servicing by a qualified technician..
I bought a bottle gas heater last week. When I received it the envelope that holds the voucher and the invoice was empty. The envelope was open. Obviously somebody opened it and took the contents between when it left calor gas and it got to me. I got on to customer service and I was told the voucher would be replaced. That was over a week ago and I have not received anything. It's not my fault it disappeared along the way. Especially when I was told it would be replaced and it wasnt. Very bad service.
If I could give 0 stars, I would. Recently moved into a new apartment and signed up with Calor. Nothing but regrets. Signed up to mycalor online and set up direct debit. Thought everything was sorted. No new communication until I get a letter on a Friday afternoon before a bank holiday saying they want me to pay an exorbitant deposit or they'll cut my supply on the Tuesday. No info why or how. Most companies waive the deposit if you setup direct debit. The company is stuck in the 1980s and have no options to control anything online and don't send anything by email. Would happily recommend any other company
This review only reflects the sloppiness of the guy who filled the gas tank and the customer service department. Side gate was left open, after the fill. A gate that was firmly closed before should be closed afterwards. It isn't hard to do! Both dogs escaped, one was only found an hour later. After ringing the company I was promised a call back, which never happened. Sloppy!!!!!
I bought a bought a cadac bbq and pizza stone in March. All delivered and items perfect. Had family over and one of them liked the pizza stone. I bought him one as a gift. It came on a Tuesday and I gave it to him on a Sunday. He opened it and the stone was cracked. I contacted calor Monday morning and they said there's nothing they could do. It had to be reported within 24hrs. I asked him would he unbox a gift and try to rebox it before he gave it and he said yes he would. He said its on the terms and conditions if I checked it. As it turns out if I did notice it damaged I would have had to pay the return myself anyway. Needless to say I won't order from them again and just wanted to let people know what they are up against if they do find any issues with their orders. I have since received a replacement pizza stone from Calor. Thanks for the replacement
I've never had a delay or a failed delivery. The drivers are lovely and cheerful and great for the crack. Excellent service.
Same complaint, they are not delivering when I request a fill up. They seem to have gone to pieces in the past year. Once you have a Calor tank, you are their prisoner as they operate a monopoly for fill-ups. Pricing also seems to be unregulated, despite their monopoly status. If you have a choice, do not choose Calor. As heat pumps are still very expensive to instal for existing houses, I'll go for oil when I have to replace the boiler... at least there are lots of suppliers who compete (a bit) on price and service.
Very good service offered by knowledgable sales lady. was offered, and accepted, a coffee while talking about options, colours, fillings, matress type (sofabed), and various other add-ons. I had done my research before going into shop but had a few questions to clarify a few things and sales lady was helpful and professional throughout. I ordered the sofabed and it should be delivered in nine weeks which is not quick in my opinion but not within the control of the sales team. I also feel the non-negiotable €99 charge for home delivery is a bit overly steep. obviously if i collected it myself there is no charge. But for a 30 minute journey time its a lot. not sure why it cant be delivered directly to my home instead of some 'holding' storage area. but in-store service and experience was good.
Don't take Calor gas connection in your life. They make everyone fools. And taking lots of money from their customer. I experienced very very bad feedback from them. Never recommend . Be careful.
I am on auto fill for my LPG but I discovered that tank was nearly empty. I have emailed and have had 4 phone calls and still no gas. Got a phone call yesterday to say I would have a delivery today but no delivery and am down to 2% according to mycalorgas website. Ridiculously bad service.
We have been waiting for 16 days now with no gas and still being told every day the gas is coming. Do not trust this company
I've been trying to place an order online but they refused my credit card two times. They blame their payment processor and GDPR for not providing rejection reason. I use my credit card on daily basis and I'm 100% sure the issue is not with my bank. I think they are using this as excuse to refuse my order
Calor Gas Ireland is a leading provider of liquefied petroleum gas (LPG) for both residential and business customers across Ireland. Offering a comprehensive range of LPG solutions, the company caters to the needs of customers looking for an efficient and reliable energy source for heating, cooking, and industrial processes. With a strong focus on customer service, Calor Gas Ireland facilitates easy access to LPG through a network of retailers and provides support for customers looking to switch to LPG, ensuring a smooth transition and continuous supply. The company’s online presence, shop.calorgas.ie, serves as a platform for existing customers to manage their accounts, place orders, and access cylinder information, emphasizing convenience and efficiency. Additionally, Calor Gas Ireland's commitment to timely service is highlighted by their clear communication regarding order deadlines, particularly during peak seasons like Christmas, ensuring their customers' needs are met without disruption. By partnering with a preferred partner for gas fittings and equipment, Calor Gas Ireland continues to focus on its core offering of LPG supply while ensuring customers have access to the necessary products and support for their gas-related needs.
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