Utility Umbrella is a service provider that specializes in essential business solutions within the utilities and energy sector. The company offers a wide range of services including VoIP communication systems, payment processing solutions, broadband connectivity, and energy services. Designed to cater to small and medium-sized businesses, Utility Umbrella aims to streamline operations and enhance efficiency by providing comprehensive tools that support various business needs. With a focus on affordability and customer support, Utility Umbrella ensures that businesses have access to fixed-price services without hidden costs. Their offerings include cloud-based phone systems that facilitate seamless communication and integrated payment solutions that allow businesses to accept transactions across multiple platforms. By prioritizing customer satisfaction and operational efficiency, Utility Umbrella serves as a reliable partner for businesses looking to optimize their utility and energy services.
Utility Umbrella consistently receives high praise from customers, boasting a perfect average rating of 5.0/5. Reviewers highlight the company's exceptional service, particularly in the areas of VoIP and broadband solutions.
Many express satisfaction with the responsiveness and professionalism of the staff, noting their ability to adapt services to meet specific business needs. Customers appreciate the reliability and cost-effectiveness of the services, especially during challenging times like the Covid-19 pandemic. The support team is frequently commended for their helpfulness and thoroughness in addressing issues. Overall, Utility Umbrella stands out as a top choice for utility services, with no negative feedback reported. The sentiment is overwhelmingly positive.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 5.0 | 12 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Feb 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 24 | 5.0 | 1 |
| May 24 | — | 0 |
| Jun 24 | — | 0 |
| Jul 24 | — | 0 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 12 most recent reviews.
“Customer service is also amazing, I would highly recommended this company and their products”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Utilities & Energy.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
 | 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 12 |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 999 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 696 |
Bottom line: Utility Umbrella is #1 of 5 on overall rating in this group.
12 reviews of Utility Umbrella. Filter by what matters to you.
Absolutely amazing services. Set up a small business recently and I was struggling with connection and network problems. I gave these guys a call and they replaced all my equipment. Customer service is also amazing, I would highly recommended this company and their products!
Good service.
I must express my utmost satisfaction with Utility Umbrella, as they have proven to be the best service provider since 2017 for my phone, broadband, and payments. Without a doubt, they have consistently exceeded my expectations, and I have never been disappointed with their services. From the moment I signed up with Utility Umbrella, I knew I was in good hands. Their comprehensive range of services, including phone, broadband, and payments, made it incredibly convenient to manage all my utilities under one roof. This seamless integration has simplified my life and saved me time and effort. One of the most remarkable aspects of my experience with Utility Umbrella is their exceptional customer support. Whenever I encountered an issue, they were right there to assist me promptly. Their team is highly knowledgeable, patient, and dedicated to resolving any concerns, ensuring that I always felt valued as a customer. What sets Utility Umbrella apart from other service providers is their consistency in delivering top-notch services. Over the years, they have maintained a standard of excellence that has never wavered. This level of reliability has earned my trust and loyalty, and I have not considered switching to any other provider since joining in 2017. The reliability of their phone and broadband services has been outstanding. I have experienced minimal disruptions, and their internet speeds have consistently met my needs. Additionally, their payment services are seamless, secure, and hassle-free, making bill payments a breeze. Utility Umbrella's commitment to customer satisfaction is commendable. They have proven time and again that they genuinely care about their customers' happiness and strive to provide the best possible experience. In conclusion, I wholeheartedly recommend Utility Umbrella to anyone seeking top-quality services for their phone, broadband, and payments. Their consistent performance since 2017, coupled with their exceptional customer support, has made them my go-to service provider without a doubt. I am extremely satisfied with their services and look forward to continuing my relationship with Utility Umbrella for many years to come.
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Great Service from the Team. Best provider out there for VOIP.
My business has being using utilityumbrella for approximately 3 years now and I cannot fault their service. The service adapts to each business needs. The service is reliable, adaptable and, I feel, good value for money. The customer service is also excellent and respond quickly.
Despite operational difficulties caused by Covid 19 Sara dealt with my query professionally and in a very friendly and reassuring way. Thanks UU For your service
Utility Umbrella is a service provider that specializes in essential business solutions within the utilities and energy sector. The company offers a wide range of services including VoIP communication systems, payment processing solutions, broadband connectivity, and energy services. Designed to cater to small and medium-sized businesses, Utility Umbrella aims to streamline operations and enhance efficiency by providing comprehensive tools that support various business needs. With a focus on affordability and customer support, Utility Umbrella ensures that businesses have access to fixed-price services without hidden costs. Their offerings include cloud-based phone systems that facilitate seamless communication and integrated payment solutions that allow businesses to accept transactions across multiple platforms. By prioritizing customer satisfaction and operational efficiency, Utility Umbrella serves as a reliable partner for businesses looking to optimize their utility and energy services.
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