Virgin Mobile Polska is a telecommunications provider offering a straightforward range of mobile services, including subscription plans and prepaid options. The company focuses on delivering competitive pricing and features, such as 5G internet access, unlimited calls, SMS, and MMS. Customers can choose from various plans, including a notable subscription option that provides 200 GB of data for a monthly fee. Targeting both individual consumers and mobile users seeking flexible and affordable telecommunication solutions, Virgin Mobile Polska aims to cater to diverse customer needs with its straightforward offerings. The company partners with the Play network to ensure extensive coverage across Poland, enhancing the overall user experience for its clients.
Virgin Mobile Polska faces significant criticism from its customers, with a staggering 93% of reviews rating the service poorly. Many reviewers express frustration over deceptive practices, such as extended cancellation periods and misleading service offerings.
Complaints about poor customer service are rampant, with users reporting long wait times and unresponsive support when issues arise. The internet speed is frequently described as slow, with some users experiencing speeds as low as 1mb/s. Additionally, there are allegations of data selling and unprofessional behavior from the staff. While one reviewer notes that the service was satisfactory in the past, the overall sentiment is overwhelmingly negative, with many customers vowing never to return. Overall, Virgin Mobile Polska struggles to meet customer expectations and maintain trust.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.2 | 14 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 24 | 1.0 | 1 |
| Jul 24 | — | 0 |
| Aug 24 | — | 0 |
| Sep 24 | 1.0 | 2 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | 1.5 | 2 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | 1.0 | 1 |
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| 1.2 out of 5 (poor) | 100 out of 100 | — | 14 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | 1,060 | |
| 2.5 out of 5 (poor) | 100 out of 100 | — | 1,060 | |
| 3.8 out of 5 (good) | 50 out of 100 | — | 1,060 |
Bottom line: Virgin Mobile Polska is #5 of 5 on overall rating in this group.
14 reviews of Virgin Mobile Polska. Filter by what matters to you.
Sama oferta jest ok, ale kiedy są problemy to kontakt z obsługą klienta jest beznadziejny, za każdym razem jak mam problem i próbuję się do nich dodzwonić, podają jakieś wymówki dlaczego czas oczekiwania na rozmowę będzie wydłużony. Jeśli czas oczekiwania jest bardzo długi to powinni zatrudnić więcej konsultantów, albo wyraźnie napisać na stronie, i powiedzieć, że na odebranie telefonu trzeba czekać 40 min.
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Virgin Mobile Polska is a telecommunications provider offering a straightforward range of mobile services, including subscription plans and prepaid options. The company focuses on delivering competitive pricing and features, such as 5G internet access, unlimited calls, SMS, and MMS. Customers can choose from various plans, including a notable subscription option that provides 200 GB of data for a monthly fee. Targeting both individual consumers and mobile users seeking flexible and affordable telecommunication solutions, Virgin Mobile Polska aims to cater to diverse customer needs with its straightforward offerings. The company partners with the Play network to ensure extensive coverage across Poland, enhancing the overall user experience for its clients.
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