Vivid Racing is a leading online retailer specializing in aftermarket car parts and performance accessories. The company offers a vast selection of products designed to enhance vehicle performance, including parts for various makes and models. Customers can browse thousands of brands and millions of performance parts, ensuring they find the right components for their automotive needs. Targeting car enthusiasts, professional mechanics, and automotive businesses, Vivid Racing provides a user-friendly shopping experience with fast shipping options and competitive pricing. The platform also features valuable resources, including guides and articles that assist customers in making informed purchasing decisions. By focusing on quality and performance, Vivid Racing aims to meet the demands of a diverse clientele in the automotive aftermarket industry.
Vivid Racing receives a mixed response from customers, with many expressing dissatisfaction regarding order fulfillment and customer service. Reviewers frequently report issues such as items being misrepresented, backordered, or not shipped at all, leading to frustration and claims of unreliable service.
Complaints about poor communication are prevalent, with customers noting a lack of updates on their orders and difficulty reaching support. Despite these issues, some customers appreciate the quality of the parts and the initial service when placing orders. However, the overall sentiment leans negative, as many feel misled and unsupported throughout their purchasing experience. Overall, Vivid Racing struggles with customer satisfaction, primarily due to service and order reliability concerns.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.8 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 2 |
| Sep 24 | 2.6 | 5 |
| Oct 24 | 2.9 | 8 |
| Nov 24 | 1.0 | 2 |
| Dec 24 | 1.0 | 2 |
| Jan 25 | — | 0 |
| Feb 25 | 1.0 | 3 |
| Mar 25 | 1.2 | 6 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.0 | 1 |
| Jun 25 | 1.0 | 3 |
| Jul 25 | 1.3 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Just wanted to give props to their customer service”
“Turned it over to the bank after they blocked me from sending emails to their customer service email”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Events & Entertainment.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.8 out of 5 (fair) | 100 out of 100 | 2.8 out of 5 (fair) | 2.3 out of 5 (poor) | 2.2 out of 5 (poor) | −58% | 60 |
| 4.5 out of 5 (good) | 50 out of 100 | — | — | — | — | 20,156 | |
| 4.5 out of 5 (good) | 67 out of 100 | — | — | — | — | 5,849 | |
| 1.2 out of 5 (poor) | 100 out of 100 | 1.0 out of 5 (poor) | — | 1.0 out of 5 (poor) | — | 1,002 | |
| 4.5 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | — | — | 999 |
Bottom line: Vivid Racing is #4 of 5 on overall rating in this group. On delivery, Dream Car Giveaways scores higher (4.9 vs 2.3).
60 reviews of Vivid Racing. Filter by what matters to you.
Ordered two parts, one large and one small. The large part was not in stock and back ordered, so I canceled that item. The small part($4) was shipped and I was charged the original shipping cost so the $4 part ended up costing me $35. What a horrible company to deal with.
I would give zero stars if possible, double charged me for shipping and then sent a defective item. No willingness to remedy the situation, I would steer clear of these guys.
Couldn't find anywhere else to leave a review (like Google or their website) so figured I'd leave one here. They had helped me with some parts for a vehicle several years back and were helpful. But just recently I needed to find the invoice/breakdown of one of my purchases from back then, which was slightly over 4 years ago. I emailed Chris, which was the only record of communication that was still saved in my inbox. Not only did he get back to me with the info I needed, but did so within less than an hour of me emailing him. Just wanted to give props to their customer service!
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Polarized pattern: few middle ratings. 45% of recent reviews are 4–5★ and 55% are 1–2★.
Order came within a week and was correct
They send broken parts and won´t send spare ore send the money back. I have written more then 10 Emails to the support. No solution. I send moren then 1.000€ for unsuable parts. Don´t by there!!!
I wish I’ve known that they was on backorder or you had to wait for them to get me, but they came in perfectly fine and I’m putting halos on them bad boys
Had ZERO issues with this company. They sent me messages regarding my order as it was custom order and mentioned this can take about a month as the product needed to be built. My radiator arrived in a very well packaged box. Very nice radiator!!
Place is a joke ! Too expansive and no to little help! Everything over an email no phone calls back! Anyways this review is about the VR tune that I purchased and paid 1500$ 😂 and this was for 2005 mini Cooper S tune for this car with all the mods I have on it shouldn’t cost more then 350$ and this was not like my vehicle was in their shop 😂 no they sent me the tune and I did all the work!
I placed an order on 9 Sept and had to call them several times on status only to find out that it wasn't due to ship out until 3 October. On 3 October no status update, so I called again and the person tells me it will not ship until December??? I said immediately to cancel to which she proceeds to read me the rules for cancellation. Disappointing if not atrocious service. MY ADVICE IS DO NOT ORDER ANYTHU G FRO. THIS SHADY PLACE!!!
Worst customer service, deceitful practices, and continual issues. Ordered an item with priority overnight as I needed it immediately (paid $42 for shipping for a $160 item), then they changed my shipping method to ground without my approval (note: this violates the FTC "Mail or Telephone Order Merchandise Rule" -- specifically, "If you can't ship when promised, you must notify the customer of the delay and the right to cancel." -- which they did not. They have their product (they were able to divert it during transport with FedEx), but I am yet to receive a refund - not even on the shipping they didn't honor. Worst customer service, and if you call them, you will be sent to an overseas call center. Per their response to my review -- they have not refunded the full amount, and even what they communicated in their "processing" email was different than what was received by my financial insitutiation.
The company is great, and their customer service is amazing! They didn't have the spotlights I wanted, but they gave me the next best thing. Then, they found out they had some in stock and sent them to me. Their support is quick and incredible. I'll definitely be back for more!
Ordered wheels in September of 2022. Was told it would be 9-10 months. It is now September of 2024 and they can't give me any information and I still don't have my wheels. Update- I was told it would now be December of 2024 potentially. Every time you request an update you will get a reply that adds 2-3 months. You can't connect with them through the chat and they generally don't care.
They are garbage with ship and customer service and they lie I would give them 0 stars but one is required. I have tried to place two different orders and they seem to have lost my orders and can never ship on time
Yes. I received the spare parts. In excellent condition. And the delivery was fast.
I ordered a body kit for my 350z last month 2024 an it came damaged an not only that I call back they claim to not do anything about it an came a week later than it was supposed to so I call to complain to someone named gabby which who didn’t help at all but then not only that the body kit I ordered didn’t even fit my car all the way so I talked to someone higher up an they claim they can’t give warranty or anything that the manufacturer have to give a yes so please save your money to somewhere else I promise there is better out there !
I’ve been waiting for my products to arrive for over two years. I try and get in touch with them and they say the whole Covid thing is the problem. Not good enough. But checked with the supplier of the products that they are getting them from and they have them in stock ?
I spoke with a sales rep about tires and explained my situation and he insured me that my tires would stick out from the sides of my truck. I went ahead and purchased the tires. Had one placed on the rim and put back on the truck and that was not the case. These tires were even with the side of my truck. I called to do a return and spoke with the manager in the returns department, Bailey, who Said they would return three tires but not the one that was placed on the rim because it was considered used even though it never touched the street. Long story short, I am now stuck with one, $850 tire and have to pay $40 per tire ($120) to ship the other three back. My advice to you who are buying tires from this company is, if they ask you to take a picture make sure the tires are NOT on the rim because they will refuse to take it back. I am now $1,000 in the hole due to being given inaccurate information from this company.
Vivid Racing is a leading online retailer specializing in aftermarket car parts and performance accessories. The company offers a vast selection of products designed to enhance vehicle performance, including parts for various makes and models. Customers can browse thousands of brands and millions of performance parts, ensuring they find the right components for their automotive needs. Targeting car enthusiasts, professional mechanics, and automotive businesses, Vivid Racing provides a user-friendly shopping experience with fast shipping options and competitive pricing. The platform also features valuable resources, including guides and articles that assist customers in making informed purchasing decisions. By focusing on quality and performance, Vivid Racing aims to meet the demands of a diverse clientele in the automotive aftermarket industry.
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