Fast customer service response
customer service response is super fast and the service attitude is especially good
WEEX is a cryptocurrency exchange offering spot and futures trading alongside copy trading, Earn products, OTC, an API and broker program, an affiliate program and the WEEX Store. On its About page the company says it serves 6.2 million users across 150+ countries with a team of more than 1,000, lists 1,200+ spot pairs with 120+ new listings a month, and offers futures on 1,000+ pairs with leverage of up to 400×. Its site now also markets stock, gold and other global-market products. For asset safety, WEEX says it holds a 1,000 BTC Protection Fund and commits to covering losses that occur "through no fault of the user"; its own FAQ excludes trading losses, fraud or abuse, and cases where a user is tricked into or mistakenly authorizes a transaction. It also publishes a Proof of Reserves page describing cryptographic attestation of its reserves against user holdings. WEEX's Terms of Use are governed by the laws of Saint Vincent and the Grenadines, with ICC arbitration seated in Kingstown, and state that the platform does not serve users in jurisdictions including the United States, Canada, mainland China, Hong Kong, Singapore and South Korea. Its Legal Statement describes the platform as "internationally compliant" but does not name a licensing regulator, and the company does not publish a registered business address on these pages. In 2026 WEEX announced itself as the official regional partner of LALIGA in Hong Kong and Taiwan (January 1 – July 31, 2026). The figures and claims above are WEEX's own published statements and have not been independently verified by CrowdTrust.
Weex receives overwhelmingly negative feedback from users, with many expressing frustration over account restrictions and difficulties withdrawing funds. Reviewers frequently report that their accounts are locked without justification, leading to significant financial losses.
Complaints highlight a lack of responsive customer support and claims of fraudulent practices, with users feeling scammed after being unable to access their investments. Despite a few positive mentions of fast responses and bonuses, these are overshadowed by the pervasive sentiment of distrust. Customers warn others to avoid the platform, citing experiences of being misled and having their money withheld. Overall, the sentiment is predominantly negative, reflecting serious concerns about the platform's reliability and integrity.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.3 | 199 | 100% | -0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Oct 2026.
| Month | Average | Reviews |
|---|---|---|
| Nov 25 | 1.5 | 8 |
| Dec 25 | 1.1 | 7 |
| Jan 26 | 1.0 | 8 |
| Feb 26 | 1.0 | 8 |
| Mar 26 | 1.0 | 7 |
| Apr 26 | 1.3 | 8 |
| May 26 | 2.0 | 4 |
| Jun 26 | 3.0 | 2 |
| Jul 26 | 1.0 | 8 |
| Aug 26 | 1.1 | 7 |
| Sep 26 | 1.0 | 6 |
| Oct 26 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 199 most recent reviews.
“I received a couple of bonuses”
“Uid no: 1843633122 Dear WEEX CEO, Senior Management, Legal, Compliance and Risk Control Teams, I am writing regardi...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Crypto Exchanges.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
WeexThis company | 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.0 out of 5 (poor) | 1.2 out of 5 (poor) | +15% | 199 |
| 1.5 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.8 out of 5 (poor) | 1.7 out of 5 (poor) | — | 62 | |
| 3.4 out of 5 (fair) | 100 out of 100 | — | — | — | — | 20 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | — | 25 | |
| 5.0 out of 5 (good) | 33 out of 100 | — | — | — | — | 6 |
Bottom line: Weex is #5 of 5 on overall rating in this group. On website & app, Kolo scores higher (4.3 vs 1.0).
199 reviews of Weex. Filter by what matters to you.
customer service response is super fast and the service attitude is especially good
fraud bussinees i have lost lots of money because of them trust me they are fraud
Fraude Thos all app is fraude
weex exchange It is very bad and I can only say that they are scammers, what they did on the day of listing BFT is very bad, we cannot buy and sell in their system, there was a problem and many people's money was lost because of their app. We tried hard to present our complaints but we were not helped. weex exchange 👎👎
Quick answers to the questions people ask most.
WEEX is a cryptocurrency exchange. According to the company, it offers spot trading, futures trading, copy trading, Earn products, OTC, an API and broker program, an affiliate program and a WEEX Store, and its site also markets stock and gold products. WEEX states it has 6.2 million users across 150+ countries.
WEEX says it lists 1,200+ spot pairs with 120+ new listings per month, and 1,000+ futures pairs with leverage of up to 400×. Leverage at that level magnifies losses as well as gains, and the exchange’s own Protection Fund terms exclude trading losses.
WEEX states it has built a 1,000 BTC reserve to protect users and that, if a loss occurs through no fault of the user, it is committed to covering it. Its FAQ lists exclusions: trading losses, fraud or abuse, cases where a user is tricked or mistakenly authorizes a transaction, and apparent unauthorized transactions where no external transfer took place.
WEEX has a Proof of Reserves page that defines its reserve ratio as platform reserves divided by user holdings (100% or more meaning full coverage) and says reserves are verified by cryptographic attestation, with references to CoinMarketCap and GitHub. CrowdTrust has not audited these figures.
WEEX’s Terms of Use are governed by the laws of Saint Vincent and the Grenadines, with disputes going to ICC arbitration seated in Kingstown. The company’s Legal Statement says it is committed to being an "internationally compliant" platform but does not name a licensing regulator, and WEEX does not publish a registered business address on its About, Legal Statement or Terms pages.
WEEX’s Terms of Use say it does not offer services to users in jurisdictions including Canada, South Korea, the United States and its territories, mainland China, Hong Kong, Singapore, North Korea, Cuba, Iran, Sudan, Belarus, Russia and Russian-controlled regions of Ukraine, Somalia, Myanmar and Venezuela, and that it may add others at its discretion. Residents of those places may not open accounts.
Yes. WEEX’s Terms require users to provide their real name, identity documents and other information where required by law, and authorize WEEX to carry out identification checks. The Terms also allow WEEX to freeze accounts involved in illegal activity and to suspend or terminate services without notice where it judges trading security is affected. Many reviews on this page describe restricted accounts and delayed withdrawals, so read them before depositing.
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Bft listing on 03/03/2025 on Weex has proven how cruel these people are towards Africans, so inhumane, I regret knowing about this exchange😭💔 ,very useless support
Weex froze funds from the community just after listing...I think they scammed the BFT community...deal with them at own risk.
My experience with u weed was very bad during bft listing I think your purpose was to scam innocent people
As rhe bft community we do not appreciate the handling of the listing of our bft token on the 4th of March. People could not buy or sell some had their funds frozen. We as the community we would appreciate if this matter will be resolved swiftly.
I had a very bad experience with this CEX. First of all they wanted to give me a 50 USDT margin bonus for filling a survey of 3-minutes on their twitter page. I filled out the form, and received a couple days later an e-mail that i was rewarded. After looking in my account their was nothing, I went to the support, and they honestly told me that i didnt got anything and that i got scammed. Why do you promote a 3-minut survey on your twitter, and if you win you dont get anything. Also i got liquidated a couple times when the price did not even reached it. but because the liquidity is low they force it by themself, by law this is not even allout but they manage to do it. Thank you for using this CEX for a short time but its a no go.
I think weex is owned by crooks because BFT listing was a disaster took our money but did not credit us our coins after you freeze our usdt
Any positive review is from either weex or someone who never trades. The website is slow. Plus what is major concern is that when receiving your sms to login is just awful. I've waited up to 1 hr to get my sms. A person can not trade with such a system. Give the flick.
There $100 signup bonus is a lie they only gave me $10, then i also fulfilled another $200 in bonus requirements, also did not give me these, spoke to customer service they just tell you to wait they are looking into my accounts, its been 28 days later and custmer service still telling me to wait paitently, they just make excuses do not trust them, if they don't fulfill your bonuses i doubt they will allow you to withdraw any winnings. DO NOT USE THIS EXCHANGE STICK TO BYBIT
DONT USE i have 200 dollar in my account i have about 5 futures open long and all of them was closed even tho the price when up and had about 65 dollar left in the account that just gone to i was waiting to talk to customer support for 12 hours and when i told them the issue they ended the chat
My experience has been extremely POOR! It refuses to allow me to sign into my account, has me going through the same steps of submitting my email and codes and confirming over and over and over again. Yet, no access to account. My opinion is that Weex is a TOTAL SCAM! I would not recommend anyone to waste your time with this site.
I have received the bonus to trade. And I have used copy trading , and I make little bit of money, then suddenly I have received an email from week.com .''cross margin liquidation '' and all money has gone including the bonus. how come! I send them the email to close my account immediately after that. this is not possible from my point of view! There are scammers for sure. They will give u a bonus but they will also make a way to take that bonus if you start to make money.
Verification is fast,bonus guaranteed and user interface is perfect. Wait till it lists Big five token,I will be here daily
WEEX lists a Help Center on its website and customer support through Telegram, and gives support@weex.com for its VIP program and bd@weex.com for quant trading and market-making enquiries. It also runs an official-verification page for checking whether a contact claiming to be WEEX is genuine — useful because scammers frequently impersonate exchange staff and "fund recovery" services.
WEEX is a cryptocurrency exchange offering spot and futures trading alongside copy trading, Earn products, OTC, an API and broker program, an affiliate program and the WEEX Store. On its About page the company says it serves 6.2 million users across 150+ countries with a team of more than 1,000, lists 1,200+ spot pairs with 120+ new listings a month, and offers futures on 1,000+ pairs with leverage of up to 400×. Its site now also markets stock, gold and other global-market products. For asset safety, WEEX says it holds a 1,000 BTC Protection Fund and commits to covering losses that occur "through no fault of the user"; its own FAQ excludes trading losses, fraud or abuse, and cases where a user is tricked into or mistakenly authorizes a transaction. It also publishes a Proof of Reserves page describing cryptographic attestation of its reserves against user holdings. WEEX's Terms of Use are governed by the laws of Saint Vincent and the Grenadines, with ICC arbitration seated in Kingstown, and state that the platform does not serve users in jurisdictions including the United States, Canada, mainland China, Hong Kong, Singapore and South Korea. Its Legal Statement describes the platform as "internationally compliant" but does not name a licensing regulator, and the company does not publish a registered business address on these pages. In 2026 WEEX announced itself as the official regional partner of LALIGA in Hong Kong and Taiwan (January 1 – July 31, 2026). The figures and claims above are WEEX's own published statements and have not been independently verified by CrowdTrust.