BLUESEA Hotels is a hospitality company that specializes in providing beachfront accommodations at competitive prices. With a focus on all-inclusive holiday experiences, the company caters to a diverse clientele, including families, couples, seniors, and solo travelers. Customers can explore a variety of destinations, such as Mallorca, Tenerife, and Costa del Sol, ensuring convenient access to both relaxation and local attractions. The company’s platform allows users to book hotels directly, offering exclusive deals, guaranteed lowest prices, and free cancellation options. BLUESEA Hotels emphasizes user-friendly service with a configurator designed to help travelers find their ideal lodging based on personal preferences and travel styles. By prioritizing comfort, location, and essential amenities, BLUESEA Hotels aims to enhance the vacation experience for its guests.
BLUESEA Hotels receives a mix of reviews, with a notable number of customers expressing dissatisfaction. Many reviewers highlight serious issues with room quality, cleanliness, and food, describing rooms as dirty, outdated, and even infested with bed bugs.
Complaints about rude staff and poor customer service are also prevalent, with guests feeling neglected and frustrated by the lack of resolution to their problems. However, some customers do appreciate the overall hotel experience, mentioning good entertainment and friendly staff in certain locations. While a portion of guests finds value in the accommodations, the recurring negative themes overshadow the positives. Overall, the sentiment leans towards disappointment, with many advising potential visitors to reconsider their choice.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 732 | 100% | -0.7 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.3 | 4 |
| Sep 24 | 3.0 | 2 |
| Oct 24 | 2.5 | 4 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 3.0 | 1 |
| Mar 25 | 1.0 | 2 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 1 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 1.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Easy to use site well layed out”
“Very poor company, i booked and paid for an extra large double room, only to be fobbed off with a single room, Nothi...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.8 out of 5 (good) | 100 out of 100 | 3.4 out of 5 (fair) | 3.7 out of 5 (good) | 3.6 out of 5 (good) | — | 732 |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 2.1 out of 5 (poor) | 2.6 out of 5 (poor) | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: BLUESEA Hotels is #4 of 5 on overall rating in this group. On service, Evolution Travel scores higher (5.0 vs 3.4).
500 reviews of BLUESEA Hotels. Filter by what matters to you.
Do not come here. The food is horrible. Same food everyday. The hotel is disgustingly dirty and full of cockroaches. The staff seem to make fun of you when making a complain. They take the p*ss. Do not come here do not waste your money as it is not worth it! Plenty other hotels to choose from.
Our experience at Bluesea Club Martha's was extremely disappointing. Despite the best efforts of the staff and animation team, the hotel suffers from severe issues. The rooms are outdated, with faulty air conditioning, exposed electrical wires, and a pervasive sewage odor. Maintenance of essential infrastructure, like elevators and fire equipment, appears neglected. The owners, Portobello Capital, seem focused on profit without reinvesting in the property, resulting in exorbitant prices for subpar conditions. There were even reports of ceiling collapses. This place is a disgrace, and they blatantly disregard complaints. Avoid at all costs.
Översätt text med kameran it was the worst experience. we arrived in the middle of the night and didn't even get water we were supposed to pay for. there was no air conditioning in the room. there was a musty smell in the bathroom. The food was disgusting, we paid for all inclusive but went to the restaurant every day. broken sunbeds and dirty pool. Felt like the roof would collapse at any moment. The beds were tent beds. rude staff when you asked for help. We were there June 12.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Pool area unclean and not swept or hosed down the whole 4 days we were there, cigarette ends all over. Cockroaches in the pool 3 times while we were there and had to be fished out. The rooms were old fashioned, in disrepair, mouldy silicone around the bath. Cleaner came and when she left the bathroom floor had long black hairs all over it and a really awful smell. (She obviously used a dirty mop) Dining hall smelled awful every day like foist! It put us off even wanting to try the mere mediocre food that was provided. Paid£450 all inclusive for 3 nights 4 days and we were only allowed 3 drinks between 1-3 for lunch and 3 with the evening meal, we were charged a tourist tax when we got here also had to give bar staff 1 euro for a cup before they would give you a drink. 3 star hotel it certainly is not! I have stayed in many 3 star places that were immaculate, this was almost like a hostel! View from our room was of a dirty alley with apartments overlooking. Rooms were very outdated, the hotel needs much improvement. Sandwiches on the snack bar at lunch time were mouldy!
We booked a 3* hotel in calla millor, the blue sea hotel, when we got there we were put in the blue sea 2 across the road, we walked in and said straight away we’re not staying here it was run down looked like a 2* hostel, the bathroom was disgusting it looked like it needed a complete refurb. We complained and was told there were no rooms in the main hotel and non with a walk in shower. We had to specify this on our booking. The next morning we insisted that some thing was done so they transferred us to their sister hotel down the road. The Anba Romani. Had to wait until lunch time to look at the room which was exceedingly small but clean with walk in shower. The staff at both hotels were not particularly helpful just glad to get us off their backs. The food in the hotel was very bland. Not enough sun loungers to go round, towels on every morning by 7pm. We would not give this hotel a 4* rating more like 3. Very disappointed. The only plus side it’s right opposite the beach which was lovely.
Arrived home yesterday after a week,cheap & cheerful is how I'd describe it,room was basic but clean,food was basic/repetitive but a fair amount of choice,small selection available on the all inclusive drinks, supermarket over the road,beach 10min walk away,police there practically every night,but in hotels defence drunk people arguing etc is beyond there control,paper thin walls,sounded like the guy snoring in the next room was in with me 🤣,bar staff need to be more friendly & remember people are on holiday so a smile would be nice
Worst holiday ever,we have arrived here on 24 April 2024 and we should stay 7 days . I have wasted money and time to come to BLUESEA Interpalace puerto de la Cruz, hotel looks like in the old years of 1990,there is no tooth paste and brush at bathroom even if we paid all inclusive, towels at bathroom are old, food is disgusting, we go to restaurant just because food have been booked in to the deal, otherwise we would just eat local shops food. not much variety of food at this resort. not much variety of desserts, same sweets every single day, but I did like just the fruits and the bread.other than that I didn’t like nothing.rooms are old, hallways of hotel looks very old like you are in a hospital and not a hotel,.absolutely no any form of music entertainment at the pool, just an old speaker forgotten somewhere in a corner. This company needs better marketing in order to be seen good , and better services to be offered to customers.we tried to leave the hotel to go back home in the same day of arrival but agency who booked the holiday refused to arrange flights back home,. This is my honest review and this resort not worth more of two stars.
Disgusting! Bed bugs & Food Poisoning. Infested with Bed Bugs. It was honestly the worst holiday or even experience of my life. I was bitten to death, moved to 5 rooms. My little boy who is 8 slept in the lobby. Staff didn’t care, the rooms they checked us out of for bed bugs, the very next day they were checking guests in. It was horrific. I don’t normally write reviews but feel I have a duty of care to other travellers to warn them off. I don’t know how it has any good reviews. The food is shocking, the same utensils used for raw and cooked meat. We got food posioning on the last day. This was confirmed by a Dr in England as stool samples were sent off and it had a bacteria in it you get from raw meat. No food for kids except chips. My little boy lived off chip buttys or bread and fruit. They took our suitcases and put them in the freezer leaving us with one day of clothes in bin bags. We have brought the bed bugs home and have had to pay £1,000 for extermination. Please avoid all blue sea hotels! They really do not care and you will have a horrible experience. Save your money and go elsewhere.
María Peris me ha atendido hoy. No se puede ser más atenta ni mejor persona. Me ha solucionado todos los problemas que tenía, con un plus de amabilidad increíble. Muy satisfecha con su atención.
Rooms dated carpeted not hoovered once in 10 nights and came home with over 40 bed bug bites saw people complaining about the same one couple caught them in a tin box to show everyone . absolutely disgusting that we weren't told about this problem no way would we have booked this hotel . Don't ignore the bad reviews please I'm still covered in bite marks 10 days after arriving home this hotel needs closing until these bed bugs are eradicated the hotel not doing enough this is a very serious problem .it's not going to go away letting people stay here taking the bed bugs home and spreading them I've washed and disinfected everything in my luggage just hope it's enough
We stayed at the Interpalace Blue Sea Hotel in Puerto De La Cruz in December 2023 and had a terrible experience. On the second night we were woken by cockroaches in the bathroom and under the bed. I tried to call reception on the phone which did NOT work. So I had to go in the reception at 5am. The night porter was inexperienced and not sure how to resolve the issue. The receptionist was uninterested and said there are many cockroaches in Puerto De la Cruz - so we should get used to them! After speaking to manager José we were moved to the fourth floor to avoid more cockroaches. The new room stank of cigarettes and the sheets had not been changed since the last occupants. I found the staff in the cafeteria to be aggressive and rude to us My wife was rudely spoken to by Alicia the waitress, causing offence and embarrassment, instead of apologising she continued talking loudly making my wife more embarrassed. Alicia’s displayed a lack of training, professionalism, and lack of education. She hasn’t learned how to communicate politely when approaching customers. ‘Excuse me and Would you mind’ are not part of her vocabulary - for example, during our breakfast Alicia pushed past our table to close a curtain without saying anything. She has no concept of respect for customer’s space or privacy. Other customers complained to us about the lack of variety in the restaurant with the same food being dished out every breakfast, with hot food being served COLD.They had to heat their food up in a microwave. Some customers said to us, they’re going to eat outside, even when they’ve got the meal included in the hotel. We’ve been in 4 star hotels in Italy, and France and they are far better, run with a higher standard of hygiene, and professional staff. Every summer we stay in hotel in Mallorca 3 stars hotel! its breakfast is amazing, with a variety of options every day. I would NOT recommend staying at this hotel at any cost. We would recommend staying elsewhere!
He pasado el fin de semana en Blusea Royal Al-Andalus y la experiencia ha sido muy buena, todas las estancias muy limpias, el personal muy amable y atento, el trato en recepción excepcional, habitación muy limpia y con buenas vistas, buffet variado, en general estamos muy contentos, volveremos a repetir.
Et fint hotel til prisen. Store værelser, faktisk to rum. Dejlige senge. Lidt slidt med badekar, Fin rengøring. Lidt spartansk indrettet. Ingen, absolut ingen køkkenfaciliteter, bortset fra køleskab og to tandkrus. Vi bad om en elkedel, og fik den uden problemer. Havde selv krus med. All inclusive light. Tja, vi blev da mætte hver dag, så ok. Vi klagede over snavset porcelæn - håber problemet er løst. En ting , som hotellet ikke er ansvarlig for, men meget generende er støj. Torsdag og lørdag i uge 49 blev der spillet meget, meget højt musik fra en offentlig plads ved vandet til klokken 3 om natten. Meget generende.
Das Personal war sehr nett und die Lage ist wirklich großartig. Die Zimmer waren sehr sauber, das Essen gut und es gibt insgesamt wirklich viele positive Dinge die man hier erwähnen kann. In unseren Augen gab es nur einen negativen Punkt. Das einzige Negative war die Lautstärke, die teilweise bis spät in die Nacht war. Wir waren zwei Wochen lang im Interpalace und hatten leider auch zwei Wochen Dauerbeschallung. Wer es also ruhig haben möchte, der sollte sich nicht für ein Blue Sea Hotel entscheiden. Man könnte sich als Betreiber dieser Hotels natürlich der Kritiken wegen der Laustärke annehmen, aber offensichtlich wollen die Leute hier Party machen. Man muss es also so nehmen wie es ist.
Reserve una habitación Junior Suite desde el 29 Sept-1Oct. Cuando llegamos al hotel y subimos a nuestra habitación no era la que habíamos reservado y no sólo eso, nuestro balcón daba para un terreno que más bien parecía un estercolero de muy fácil acceso. La solución que me dan en la recepción son dos días gratis de spa, así que, insatisfecha con esta solución llamo por teléfono a la central de bluesea, que tampoco podían darme solución. Ante esto, decido volver a hablar en recepción con algún superior y resulta que no se encontraba nadie por encima de la recepcionista que me había atendido desde un principio. Mi situación es sencilla, yo reservo una habitación y quiero la habitación que hacia UN MES había reservado, sin embargo ellos me dicen que no tienen en ese momento disponibilidad para darme la habitación que yo había reservado (hace UN MES). Me ofrecían, en cambio, dos días gratis de spa o cambiarme al día siguiente a una habitación de menor importe a la que ya yo había pagado. Ante esto debo destacar el mal trato y falta de sentido común por parte de la recepcionista ese 29 de septiembre 2023 a las 16:30 de la tarde, tan poco resolutiva e incapacitada en mi opinión y según mi nefasta experiencia, que pretendía ser un fin de semana vacacional en familia con dos menores totalmente desolados. Por supuesto es un hotel al que no volveré, el Bluesea Costa Jardín Spa.
I guess you get what you pay for - we paid about £900 for small studio apartment - 7 nights inc flight (Ryan Air) & transfer (great transfer company) (then plus €90 for upgrade). As we arrived into our hotel studio there was a distinct smell of mould and damp. We turned the air conditioning on as it was quite stuffy, after noticing the unit was leaking water, we then saw that the unit was full of mould. We reported this to the reception straight away, we were told the room was just painted yesterday. They stated it could be fixed in 5 minutes. Regardless whether it has been painted the mould could not have been caused overnight, as this looked quite thick and an extremely strong smell. We were told to come back in the morning to see if there are any other rooms available, which we did. Arrived at the reception desk at 8am to be told the same thing; that the room will be cleaned and we will have to stay there. I asked if it is possible to change rooms or to be upgraded if no studios were available. We were offered an apartment room which was an extra €15 euros per night. Regrettably we paid this. The total cost was €90. As someone who has lived in a house with mould before, I can undeniably state it is not solved in 5 minutes. With the horrendous smell of the mould when first entering the studio on our first night, it was definitely not created overnight. In terms of the apartment we received, I do agree with what we initially paid for the holiday, (even though it was FALSELY advertised as a 4-star hotel, when in fact it is more like a 3-star), the state of rooms and hotel reflects the price paid. I would like to say however, we did enjoy our holiday, as we decided to try look at the positives rather than the negatives (and there are a few to mention). Negatives 1. All of the taps were thick with limescale (which I would assume is from the salt water coming out of the taps). 2. There were cracks and damages all over the furniture, bath tub and floor. 3. The fridge was precariously positioned on top of something. 4. The toilet seat was cracked making it difficult to sit on as it stuck into the skin when sat on. And moved every-time sat on. 5. The sun beds had seen better days (on the balcony and around the pool). A lot of them looked extremely dirty and most sagged in the middle. 6. The pools edges were a bit dirty and some of the drains were broken. Some of the positives were: 1. The beds were very comfy. 2. We could use the bed type sun beds for €20 per day which I thought was reasonable. 3. The staff; cleaners and reception staff were friendly. 4. The apartment overlooked the pool. 5. The grounds of the hotel were pretty. 6. It had some good facilities: 3 pools, tennis court, football court; And the entertainment team were good and lots to choose from (although the entertainment at night started a bit late for our liking; Most started at 9:45pm /10pm). 7. Even though the edges of the pool were dirty the water was clean. 8. The hotel was close to the resort shop, restaurants and two beaches. Again, just to reiterate, we did enjoy our holiday and made the most of it. Cala D’or is a lovely place, the beaches are pretty easy to get to from the hotel. However, unfortunately it just did not start the best and I do not feel the hotel management dealt with the situation appropriately. It’s a fine hotel if you’re not too fussy and want a cheap holiday in the sun.
Bluesea.Costa Bastian, Lanzarote 7 days All inclusive. Clean but dated rooms with air conditioning. Bed comfortable. Battle for the sunbeds in the morning. Not enough sunbeds for guests, standing around for the beds to be unchained. All inclusive. Food plentiful but not a great selection. Fairly basic. Local drinks and sports, upgrades to premium very expensive €35 per day. 30mins walk to Costa Teguise town and beach. €5 in a taxi. Overall disappointed. Definitely, room to improve.
Nada más visitar el comedor ,Exponemos en la recepción que la terraza es pequeña y no hay suficientes mesas. El comedor no está preparado para la cantidad de gente que hay alojada. No hay aire acondicionado ni ventiladores. Hemos pasado un calor insoportable, el bufet es deficiente en cantidad y calidad. Carne seca, arroz seco, etc. Los postres no estaban fríos, con el peligro que conlleva romper la cadena del frío en verano e incumpliendo el RD 3484/2000 en el cual se recoge que la comida no puede pasar más de 2 horas a una temperatura superior a 8C. Nos indican que el problema es nuestro si no nos gusta la comida que es fantástica . Hay poco personal recogiendo las mesas por lo que mientras queda la comida en la mesa, las palomas se la comen y te sobrevuelan la cabeza.en las habitaciones solo hay aire en una habitación, la piscina no tiene hamacas porque están reservadas desde primera hora. Enfocado para público inglés. Te cobran por coger una toalla de playa y tienes que dejar depósito por todo hasta para la caja fuerte .
The room was very nice the food was average the same nearly every day entertainment was the same virtually every night and in a different language not English so hard to understand
BLUESEA Hotels is a hospitality company that specializes in providing beachfront accommodations at competitive prices. With a focus on all-inclusive holiday experiences, the company caters to a diverse clientele, including families, couples, seniors, and solo travelers. Customers can explore a variety of destinations, such as Mallorca, Tenerife, and Costa del Sol, ensuring convenient access to both relaxation and local attractions. The company’s platform allows users to book hotels directly, offering exclusive deals, guaranteed lowest prices, and free cancellation options. BLUESEA Hotels emphasizes user-friendly service with a configurator designed to help travelers find their ideal lodging based on personal preferences and travel styles. By prioritizing comfort, location, and essential amenities, BLUESEA Hotels aims to enhance the vacation experience for its guests.
This profile hasn't been claimed by the business owner.
