Excellent service
Best Service

Credit Union of New Jersey is a financial institution that provides a range of services designed to meet the needs of its members. The company offers personal loans, including auto and student loans, as well as home equity loans, allowing customers to access flexible borrowing options at competitive rates. With a focus on financial education, Credit Union of New Jersey aims to empower its members by providing tools and resources that support responsible money management. Targeting individuals and families in New Jersey, the company serves a diverse clientele seeking reliable financial solutions. Additionally, Credit Union of New Jersey offers innovative products such as Kasasa Cash®, which rewards members with high-interest rates and no monthly fees. By combining traditional banking services with modern financial tools, the company strives to enhance its members’ financial well-being and foster a community-oriented banking experience.
Reviewers consistently praise the Credit Union of New Jersey for its exceptional customer service and helpful staff. Many highlight the ease of the loan process and the thoroughness of representatives like Narda, who is noted for her patience and detailed explanations.
Customers appreciate the quick and efficient service, often feeling valued and prioritized during their interactions. However, a few reviews point out issues with poor communication from the bank, particularly regarding updates on applications, which has caused frustration for some members. Despite these concerns, the overwhelming sentiment remains positive, with many recommending the credit union for its supportive environment and competitive interest rates. Overall, the Credit Union of New Jersey is viewed favorably, with a strong emphasis on member satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 25 | 4.8 | 29 |
| Sep 25 | 4.7 | 31 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Best Service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 60 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 |
Bottom line: Credit Union of New Jersey is #3 of 5 on overall rating in this group.
60 reviews of Credit Union of New Jersey. Filter by what matters to you.
Over a year ago
برنامج يساعد في لعمل ورائع جدا
Over a year ago
Customer service and the time it took to explain things to me including the personality of my Loan officer. Excellent
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برنامج يساعد في لعمل ورائع جدا
Customer service and the time it took to explain things to me including the personality of my Loan officer. Excellent
Ms. Narda was thorough, patient, kind, knowledgeable, explained things in detail for me to understand, kept me informed and did not rush me through my loan processing. A great representative of the CUNJ. She is a keeper!!
Credit union is the best place to start if you’re looking for any kind of loan assistance. Thank you c union of nj
They provided exceptional support and guidance and was helpful in explaining the different types of accounts available. Speedy service I would highly recommend
I’ma new customer and they treated me like a million dollar client
It has one of the best interest rates in the Country
Regan and Jen were fantastic. Went above and beyond customer service!
My experience calling the Credit Union of New Jersey about my credit card was great because the representative was knowledgeable, patient, and resolved my issue quickly."
Narda is an incredible! She made my experience easy & stress free.
CUNJ helped with my everyday needs. Made it easy to shop for my needs. They were also quick and efficient. I only had to reach out to a customer service representative once.
Service is always very professional and friendly.
I called this morning regarding an issue that I have been trying to resolve for a few months. I requested a supervisor, and Anthony Cannon assisted me. Anthony went above and beyond to calm me down and assured me that he would look into my issue. Within an hour, I received a call back from Mr. Cannon, and my concerns were addressed. Thank you so much. I appreciate your professionalism and calm demeanor. You are awesome.
Poor communication on the bank’s part to inform me about the completion of an application which led to a large setback.
Representative I spoke with could not answer question “why, if monthly activity to my main account is intact, do attached products so as dormant?”
Super easy, I apply for a loan online and it was super fast
Credit Union of New Jersey is a financial institution that provides a range of services designed to meet the needs of its members. The company offers personal loans, including auto and student loans, as well as home equity loans, allowing customers to access flexible borrowing options at competitive rates. With a focus on financial education, Credit Union of New Jersey aims to empower its members by providing tools and resources that support responsible money management. Targeting individuals and families in New Jersey, the company serves a diverse clientele seeking reliable financial solutions. Additionally, Credit Union of New Jersey offers innovative products such as Kasasa Cash®, which rewards members with high-interest rates and no monthly fees. By combining traditional banking services with modern financial tools, the company strives to enhance its members’ financial well-being and foster a community-oriented banking experience.
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