Poor communication on the bank’s part…
Poor communication on the bank’s part to inform me about the completion of an application which led to a large setback.

Credit Union of New Jersey is a financial institution that provides a range of services designed to meet the needs of its members. The company offers personal loans, including auto and student loans, as well as home equity loans, allowing customers to access flexible borrowing options at competitive rates. With a focus on financial education, Credit Union of New Jersey aims to empower its members by providing tools and resources that support responsible money management. Targeting individuals and families in New Jersey, the company serves a diverse clientele seeking reliable financial solutions. Additionally, Credit Union of New Jersey offers innovative products such as Kasasa Cash®, which rewards members with high-interest rates and no monthly fees. By combining traditional banking services with modern financial tools, the company strives to enhance its members’ financial well-being and foster a community-oriented banking experience.
Reviewers consistently praise the Credit Union of New Jersey for its exceptional customer service and helpful staff. Many highlight the ease of the loan process and the thoroughness of representatives like Narda, who is noted for her patience and detailed explanations.
Customers appreciate the quick and efficient service, often feeling valued and prioritized during their interactions. However, a few reviews point out issues with poor communication from the bank, particularly regarding updates on applications, which has caused frustration for some members. Despite these concerns, the overwhelming sentiment remains positive, with many recommending the credit union for its supportive environment and competitive interest rates. Overall, the Credit Union of New Jersey is viewed favorably, with a strong emphasis on member satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 25 | 4.8 | 29 |
| Sep 25 | 4.7 | 31 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Best Service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 60 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 |
Bottom line: Credit Union of New Jersey is #3 of 5 on overall rating in this group.
60 reviews of Credit Union of New Jersey. Filter by what matters to you.
Poor communication on the bank’s part to inform me about the completion of an application which led to a large setback.
everything went wrong. the representative that”sold” the credit union of nj lied about every single benefit. 6 and 4 % interest if you do 3 things- we’ll all 3 done but rules change every month - and the response was well you got interest- .15 cents- lol- no customer service, lied about car loan- never get the same answer from customer service when your reach them- removing my money and closing the account- but no one cares / stay away from this organization.
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Credit Union of New Jersey is a financial institution that provides a range of services designed to meet the needs of its members. The company offers personal loans, including auto and student loans, as well as home equity loans, allowing customers to access flexible borrowing options at competitive rates. With a focus on financial education, Credit Union of New Jersey aims to empower its members by providing tools and resources that support responsible money management. Targeting individuals and families in New Jersey, the company serves a diverse clientele seeking reliable financial solutions. Additionally, Credit Union of New Jersey offers innovative products such as Kasasa Cash®, which rewards members with high-interest rates and no monthly fees. By combining traditional banking services with modern financial tools, the company strives to enhance its members’ financial well-being and foster a community-oriented banking experience.
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