OfficeSupply.com is an online retailer that provides office supplies and business products to customers through e-commerce. The company likely offers a range of workplace essentials including stationery, office equipment, furniture, and organizational supplies for businesses and individual consumers. As a web-based supplier, they facilitate convenient ordering and delivery of office-related products.
OfficeSupply.com receives mixed feedback from customers, with a significant number expressing dissatisfaction. While some reviewers praise the swift shipping and quality of items, such as chairs and office supplies, many others report serious issues with order fulfillment.
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Complaints frequently mention receiving incorrect items, such as fewer units than ordered or entirely different products, leading to frustration and disappointment. The return policy also garners criticism, as several customers find it restrictive and unhelpful, complicating the process of rectifying order mistakes. Despite a few positive experiences highlighting great prices and fast delivery, the overwhelming sentiment reflects a lack of trust in the company's ability to fulfill orders accurately. Overall, the sentiment leans negative, with many advising potential customers to shop elsewhere.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
2.5
25
100%
● Low
2.5 / 5 overall
=
25 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Nov 2025.
Last 3 months
4.0▲ 3.0
12-month avg
3.1
All-time
2.5
Category avg
4.2
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Dec 24
3.7
3
Jan 25
—
0
Feb 25
1.0
1
Mar 25
—
0
Apr 25
3.5
2
May 25
—
0
Jun 25
1.0
1
Jul 25
1.0
1
Aug 25
—
0
Sep 25
3.0
2
Oct 25
—
0
Nov 25
5.0
2
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 25 most recent reviews.
Top praiseof 9 positive reviews
Delivery67%
6 mentions
Fast & efficient56%
5 mentions
Prices & value44%
4 mentions
Customer service22%
2 mentions
“Great prices”
On “Delivery” · Nov 2, 2025
Top complaintsof 16 negative reviews
Returns50%
8 mentions
Payment issues38%
6 mentions
Shipping38%
6 mentions
Refund38%
6 mentions
“Ordered two boxes of 240 pencils”
On “Returns” · Jul 24, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Office Supplies.
Overall rating and review count for this company and similar companies
Stay away. We recently orders 6-16 (96 total ounces) ounce bags pillow stuffing. The order arrived with 6 bags of various weights totaling 79 ounces. Emailed the company with our order number and registered our concerns. Never heard back from them so we phoned.
Yes, they received the email. Yes they will send a replacement bag with the missing 17 ounces of pillow stuffing. Received the replacement bag which weighed 12.5 ounces. Emailed the Office Supply again and was told they would send out a third shipment. Another 16 ounce bag of pillow stuffing, but if it only contained 12-13 ounces, we should be satisfied because we would have received enough stuffing to equal our initial 96 ounce order. Today we received a full 16 ounce bag of pillow stuffing. Initial order was January 27 2025. Finally received our complete order after three separate shippings on February 17 2025.
Ordered two boxes of 240 pencils. Received 2 boxes of 60 pencils. Called & received promise that it would be corrected. Did the same thing a second time. Now demanding that the latest reshipment be returned before sending the corrected order. It was their problem. Put the blame on the supplier. Did nothing to make the problem right.
I ordered a bundle of cr-r vinyl colored and somehow was switched to normal blank cd-r and paid a large shipping fee which was not refunded...caution when using this company
I ordered a large amount of composition notebooks. I misread the description and ordered unruled/wide ruled instead of the unruled I thought I was ordering. I immediately realized my error and went back to try to cancel or change the order.
I sent an email explaining and asking to cancel the order before it shipped out, since it was a large heavy order. I got an email within ten minutes of my order saying they had received my email. I then didn't hear from them for two days, when I began a series of emails trying to get resolution for this issue. I was told they do not ever cancel orders, that I had to wait until I received the product to initiate a return, that the product was non returnable (though composition notebooks do not fit the description for their non returnable policy), and then, that they would take the product back this once, but I needed to pay for return shipping. This is three heavy boxes of composition notebooks, which would cost me as much as I paid for the order to return. I offered to drive the 45 minutes to return the product myself, but was told I could only return them by paying for shipping myself. So now I'm stuck with a product I can't use that isn't worth it to return.
We offer a comprehensive selection of office supplies including paper products, writing instruments, filing supplies, desk accessories, technology items, and furniture. Our inventory includes both name-brand and generic options to meet various budget requirements. We also carry specialty items for specific industries and professions.
What are your business hours?
Our customer service team is available Monday through Friday from 8:00 AM to 6:00 PM EST. Our website is accessible 24/7 for browsing and placing orders. Orders placed after business hours will be processed the next business day.
Do you offer bulk discounts for large orders?
Yes, we provide volume discounts for bulk purchases and have special pricing tiers for businesses. The discount percentage increases based on order quantity and frequency. Contact our sales team for a customized quote on large or recurring orders.
What shipping options are available?
We offer standard ground shipping, expedited 2-day delivery, and next-day shipping options. Free standard shipping is available on orders over $50. Delivery times may vary based on your location and product availability.
All 9 questions →Show fewer questions
How can I track my order?
Once your order ships, you'll receive a confirmation email with tracking information. You can also log into your account on our website to view order status and tracking details. Our customer service team can provide updates if you need additional assistance.
What is your return policy?
We accept returns within 30 days of purchase for unused items in original packaging. Custom or personalized items may have different return restrictions. Contact our customer service team to initiate a return and receive a prepaid shipping label.
Do you offer business accounts or credit terms?
Yes, we provide business accounts with features like purchase orders, invoicing, and net payment terms for qualified companies. Business accounts also include access to exclusive pricing and dedicated account management. Apply online or contact our business sales team to get started.
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Polarized pattern: few middle ratings. 36% of recent reviews are 4–5★ and 64% are 1–2★.
Name Witheld
1 review
It was a simple order
I ordered a single UPS (battery backup for my computer), and 2.5 weeks later, the completely inept delivery company that Office Supply is using can not seem to deliver the product due to a gated entrance. I have given the delivery company the gate code, my cell number, and they can call me via the call box at the gate, but that apparently is too complex for these people. BTW, Amazon, UPS, FedEx, and others don't seem to have a problem with any of our package deliveries. This is why I usually use Amazon...I could have had my UPS in 3 days. I will NEVER use Office Supply again...primarily due to their delivery company (Elite Delivery Services and/or TForce Logistics).
officesupply.com service does not include delivery email, a door knock, nor a verification on their tracking. If it get stolen you lose. So unless you want to sit outside on your folding chair. I do not recommend this service.
The ordering process is scammy. When I searched for the prodect I wanted, (1000 Ct. Dixie 12 oz bowls) I got a price of $58.98. When I attempted to use their 15% off coupon for new customers, the undiscounted price magically changed to $61.94.
I accidentally ordered the wrong product. Instead of Folgers Coffee Filter Packs, I received Folgers coffee packets. When I called the company to request a return, I spoke with Tina, who informed me that since it was a food item, it could not be returned, and no refund was available. This experience reflects poor customer service, as the company did not offer any positive solutions. The only option given was to order the correct product, which I will do, but not from them. They provided no assistance or even a discount for the new item, which would have shown some effort to help the customer. Unfortunately, this was not the case. Buyer beware when dealing with this company. I will never do business again with this company!
This company is a scam. I ordered from them and the product arrived damaged. They stalled for several weeks in issuing the refund and and are now suddenly refusing to give me a refund. Customer service is mostly unresponsive and unprofessional when you can get a hold of them.
Do not order from here. Pay the extra money and shop at target or staples. Their return policy reads: If the package is refused, you may be charged a refusal fee. What is that? Awful policy.
We ordered school supplies from this company. What a huge mistake. Our packing slip was correct, but we discovered the day before school started half of the things we paid for were not included in the box — despite the fact that the packing slip said they were included. I (mom) was very very sick at the time and my husband had to scramble at local retailers and Amazon to get supplies our kids needed. I will never purchase from this company again.
Horrible return policy. They sent me 3 out of 10 units and by the time I noticed, the return window passed and they are unwilling to give me a refund for the units they didn't even send me, nor reimburse me in the first place for the missed units!!! The correct process should be to reimburse people if you cannot send the full order instead of STEALING their money. Truly a scam website. Never experienced this level of theft from a prominent website before. DO NOT ORDER FROM THEM!!!! (this is my first review on trustpilot - I cared this much about how bad they are to share with others)
Found a chair on their website and ordered based on their advertised shipping speed. Many days have passed since that expected arrival date, each time I contact them my order is "delayed" and they have now sent me two invalid shipping numbers. The shipper, SAIA, has no record of my order. Trying for a refund next, I guess. Their location in Wisconsin is "permanently closed" according to Google with only two reviews, but somehow they have 4.6 stars advertised on their website and recent reviews. All very suspicious based on their 1 and 2 star review everywhere else. My fault for trying someone new, I guess.
I’d give 0 stars if I could. Photos in the product description were misleading and they offer absolutely no help with returning large items. Extremely disappointed with the lack of customer support. The cost of packaging and shipping back myself was close to $400 and they don’t allow self drop offs. They also don’t help pay for the shipment back nor guarantee refunds upon the return. I will never be purchasing something from OfficeSupply.com again.
You can reach our customer service team by phone at 1-800-OFFICE-1, email at support@officesupply.com, or through live chat on our website. We also have a comprehensive help center with answers to common questions. Our team is committed to responding to all inquiries within 24 hours.
Do you offer price matching?
Yes, we offer price matching on identical items from major competitors' advertised prices. The item must be in stock and available for purchase from the competitor. Contact our customer service team with the competitor's pricing information to request a price match.
About OfficeSupply.com
OfficeSupply.com is an online retailer that provides office supplies and business products to customers through e-commerce. The company likely offers a range of workplace essentials including stationery, office equipment, furniture, and organizational supplies for businesses and individual consumers. As a web-based supplier, they facilitate convenient ordering and delivery of office-related products.
