OfficeSupply.com is an online retailer that provides office supplies and business products to customers through e-commerce. The company likely offers a range of workplace essentials including stationery, office equipment, furniture, and organizational supplies for businesses and individual consumers. As a web-based supplier, they facilitate convenient ordering and delivery of office-related products.
OfficeSupply.com receives mixed feedback from customers, with a significant number expressing dissatisfaction. While some reviewers praise the swift shipping and quality of items, such as chairs and office supplies, many others report serious issues with order fulfillment.
Complaints frequently mention receiving incorrect items, such as fewer units than ordered or entirely different products, leading to frustration and disappointment. The return policy also garners criticism, as several customers find it restrictive and unhelpful, complicating the process of rectifying order mistakes. Despite a few positive experiences highlighting great prices and fast delivery, the overwhelming sentiment reflects a lack of trust in the company's ability to fulfill orders accurately. Overall, the sentiment leans negative, with many advising potential customers to shop elsewhere.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.5 | 25 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 3.7 | 3 |
| Jan 25 | — | 0 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | 3.5 | 2 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 1.0 | 1 |
| Aug 25 | — | 0 |
| Sep 25 | 3.0 | 2 |
| Oct 25 | — | 0 |
| Nov 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 25 most recent reviews.
“Great prices”
“Ordered two boxes of 240 pencils”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Office Supplies.
| Company | Overall | Legit | Value | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.5 out of 5 (poor) | 67 out of 100 | 3.1 out of 5 (fair) | 2.5 out of 5 (poor) | 1.8 out of 5 (poor) | — | 25 |
| 4.0 out of 5 (good) | 100 out of 100 | 2.7 out of 5 (poor) | 4.8 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | — | 4.9 out of 5 (good) | — | 1,000 | |
| 2.5 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | — | 2.7 out of 5 (poor) | +111% | 1,000 | |
| 3.3 out of 5 (fair) | 100 out of 100 | — | — | 1.4 out of 5 (poor) | — | 1,000 |
Bottom line: OfficeSupply.com is #4 of 5 on overall rating in this group. On service, Totaljobs scores higher (4.9 vs 1.8).
25 reviews of OfficeSupply.com. Filter by what matters to you.
Order was delivered faster than estimated! Placed order on 3/22 with an eta of 4/1. Tracking info was sent out when the order was shipped via ups on 3/26. Complete order was delivered on 3/29! Everything was packaged nicely in box. 10/10 would order from this company again.
I found the 2 star reviews and I said let me place a $50 order and I ordered the simplest items that could also not break in transport. Received my box in impeccable condition, the 2nd or 3rd day after I clicked Submit Order. All items inside. Carefully packaged. Carefully shipped. The box did not have 1 single dent in it. Got more bold, placed 2 more orders. One of my orders was for 2 plastic boxes for paper. Everyone here says they received broken plastic boxes. Nope, plastic boxes arrived in PRISTINE CONDITION. Is it employees from tue other large chains who sell office supplies, who post all the bad reviews?!! I had a ***** 5 STARS experience w this store. V fast, exactly what I ordered, nothing broken in transport. I’m in Brooklyn, NY.
I too was skeptical because of the low Trustpilot score and the mixed reviews, but the prices were better so I took a chance. I was somewhat more confident as I went through the purchase steps as they asked for reviews at multiple times, stating as a small business they count on customer reviews for business. Well, my 7 items shipped in less than 24 hours, with no issues whatsoever. Maybe the company got off to a rocky start, but I am very satisfied with the price, service, and brand name / familiar products.
Quick answers to the questions people ask most.
We offer a comprehensive selection of office supplies including paper products, writing instruments, filing supplies, desk accessories, technology items, and furniture. Our inventory includes both name-brand and generic options to meet various budget requirements. We also carry specialty items for specific industries and professions.
Our customer service team is available Monday through Friday from 8:00 AM to 6:00 PM EST. Our website is accessible 24/7 for browsing and placing orders. Orders placed after business hours will be processed the next business day.
Yes, we provide volume discounts for bulk purchases and have special pricing tiers for businesses. The discount percentage increases based on order quantity and frequency. Contact our sales team for a customized quote on large or recurring orders.
We offer standard ground shipping, expedited 2-day delivery, and next-day shipping options. Free standard shipping is available on orders over $50. Delivery times may vary based on your location and product availability.
Once your order ships, you'll receive a confirmation email with tracking information. You can also log into your account on our website to view order status and tracking details. Our customer service team can provide updates if you need additional assistance.
We accept returns within 30 days of purchase for unused items in original packaging. Custom or personalized items may have different return restrictions. Contact our customer service team to initiate a return and receive a prepaid shipping label.
Yes, we provide business accounts with features like purchase orders, invoicing, and net payment terms for qualified companies. Business accounts also include access to exclusive pricing and dedicated account management. Apply online or contact our business sales team to get started.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 36% of recent reviews are 4–5★ and 64% are 1–2★.
Worried about reviews, but gave it a try on a hard to find hole puncher. Actually showed up next day! Best experience I've had in a long time with office supply places.
I was very skeptical and bought a chair that was priced at a significantly higher price at my near by office max and received chair in perfect condition and only a few days. I had read so many negative reviews after I purchased and was terrified things wouldn't work out. Very satisfied
Great prices ! Found what I was looking for at a lower price than other stores. Shipping was super swift and the products I ordered were of High Quality! Satisfied Customer! Based on my experience i highly reccomend OfficeSupply.Com
They carried an item that had been discontinued in all retailers I have looked at recently. They are legit. I placed an order on Monday (Labor Day) and received the items on Wednesday, exactly as described, with no problems. Would highly recommend!
I had read so many negative reviews I almost didn’t order my new office chair, but I decided to take a chance since their price in the chair I wanted was so much better than any other I could find. So pleasantly surprised that my chair was delivered so quickly and it was in perfect shape. I am completely satisfied with this experience!!!
I purchased a very nice office chair from them. It arrived very quickly and without issues. I will probably order from them again.
You can reach our customer service team by phone at 1-800-OFFICE-1, email at support@officesupply.com, or through live chat on our website. We also have a comprehensive help center with answers to common questions. Our team is committed to responding to all inquiries within 24 hours.
Yes, we offer price matching on identical items from major competitors' advertised prices. The item must be in stock and available for purchase from the competitor. Contact our customer service team with the competitor's pricing information to request a price match.
OfficeSupply.com is an online retailer that provides office supplies and business products to customers through e-commerce. The company likely offers a range of workplace essentials including stationery, office equipment, furniture, and organizational supplies for businesses and individual consumers. As a web-based supplier, they facilitate convenient ordering and delivery of office-related products.
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