authorisation
Was easy to book the flight I wanted , however to get the visa debit card authorisation took much longer than I am used to in Europe.flight was not confirmed until the next day.

eSky Travel is an online travel agency that specializes in providing flight search and booking services. Through its website, www.esky.com, the company offers a comprehensive platform for customers to compare and purchase flights from various airlines, including both budget and full-service carriers. eSky Travel aims to simplify the travel planning process by allowing users to search for air tickets, city breaks, vacations, and additional services such as hotel accommodations and car rentals. The target market for eSky Travel includes both leisure and business travelers seeking affordable travel options. By partnering with airlines and offering a user-friendly interface, the company caters to individuals looking for competitive flight deals and travel packages, making it a valuable resource for planning trips to various destinations around the globe.
eSky Travel receives a mixed reception from its users, with many praising its ease of use and fast customer service. Reviewers appreciate the straightforward booking process and the quick resolution of issues when they arise, highlighting the platform's user-friendly design and helpful support team.
However, a significant number of customers express frustration over hidden fees and difficulties with refunds, often labeling the company as a scam. Complaints about flight changes, lack of clear communication, and unresponsive customer service are prevalent, with some users reporting that they were charged without receiving proper confirmation. Overall, while some find value in the service, the negative experiences related to ticketing and refunds overshadow the positives.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 1,004 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.6 | 39 |
| Sep 24 | 2.9 | 36 |
| Oct 24 | 3.0 | 38 |
| Nov 24 | 3.1 | 17 |
| Dec 24 | 2.8 | 26 |
| Jan 25 | 2.7 | 23 |
| Feb 25 | 2.3 | 20 |
| Mar 25 | 2.9 | 23 |
| Apr 25 | 1.8 | 25 |
| May 25 | 2.3 | 31 |
| Jun 25 | 2.1 | 26 |
| Jul 25 | 2.6 | 21 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very easy to use and only essential questions are asked”
“The airlie said I needed to go through esky for a refund since they were the company I purchase the ticets through”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel Agencies.
| Company | Overall | Legit | Booking | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.9 out of 5 (fair) | 100 out of 100 | 2.0 out of 5 (poor) | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | −18% | 1,004 | |
| 4.9 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.8 out of 5 (good) | 3.4 out of 5 (fair) | −1% | 1,014 |
Bottom line: eSky Travel is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 2.0).
500 reviews of eSky Travel. Filter by what matters to you.
Was easy to book the flight I wanted , however to get the visa debit card authorisation took much longer than I am used to in Europe.flight was not confirmed until the next day.
Dal momento in cui ho chiesto i biglietti mi hanno sempre risposto tanto veloce. Il viaggio andato come pianificato e nn ho dovuto pagare niente in più. Devo dire che con viene prenotare con loro.
The experience was amazing!!The agents were quite helpful and friendly
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Polarized pattern: few middle ratings. 43% of recent reviews are 4–5★ and 54% are 1–2★.
Only four stars because the system asked me many time to provide data for the check in
Es lief schnell ab .. nur def Preis war am Schluss genau um 60 fr höher ! Zuerst 157 .. dann plötzlich 217 … das hab ich nicht ganz verstanden?? Hab ich eine Versicherung abgeschlossen ne, die ich eigentlich nicht wollte ? Das hab ich wohl übersehen .. das war etwas unerfreulich .. leider
Very fast very easy
Καλές τιμές και καλά περιφερειακά δρομολόγια .
Hi you have problems on phone app when you want to save your card to pay is not working you have to make on the computer.
Ik heb een reis geboekt bij Thomas cook welke is overgenomen door E-sky. Zij geven aan te stoppen met thomas cook en dat de contracten worden omzet naar E-sky. Mijn thomas cook account werkt niet meer en kan het resteren bedrag niet meer betalen. Via E-mail met de klanten service van thomas cook is het zeer onduidelijk hoe het nu verder gaat. Ik krijg alleen maar een betaal link. E-sky geef de mensen meer duidelijkheid hoe jullie de vakantie verder gaan regelen en maak het oude of een nieuwe account in orde zodat de mensen weten waar ze aan toe zijn. Ik hoop dat ik na mijn vakantie een goede review kan schrijven. De overgaan van thomas cock naar E-sky verliep niet helemaal vlekkeloos (wijziging Hotel en foute transfer), maar na een aantal e-mails en met de hulp van Marta is alles in orde gekomen en hebben wij een goed verzorgde vakantie gehad.
easy going procedure, fast, clear, without hidden charges and everything on time.
Υπάρχει λάθος στην κράτηση μου και πρέπει να διορθωθεί ΣΤΙΣ 29 ΔΕΚΕΜΒΡΙΟΥ Η ΕΠΙΣΤΡΟΦΗ ΕΙΝΑΙ ΣΥΔΝΕΙ ΑΘΗΝΑ ΔΕΙΤΕΤΟ
Good service
Abbiamo prenotato per la prima volta qui , tutto ben organizzato. Risposte rapide nelle telefonate, i check in arrivano puntuali circa 24 h prima della partenza. Sicuramente prenoteremo qui la prossima volta...grazie
Μου άρεσε η εύκολη διαχείριση της σελιδας καθώς και οι πολλές επιλογές προσφορών .
Nice chat with customer service, and very helpfull, The only reason not 5 star is that the language is not on our native language, you have to be good at english otherwise it will be hard to complete the transaction.
Slowly Payment!!the Rest is perfect!!👍
Bookingsnr 8095884905 Nav onze klacht (verkeerde naam op ticket) hebben we het volledige bedrag van het vliegticket teruggekregen. We zijn heel tevreden. Bedankt Esky!!
Flight booked- paid- confirmation received- car rented- hotel booked and learned at the airport that since the payment was not made by the tour operator Eskycom cancelled our flights and can only leave if we buy new tickets which we were forced to do.platteau Johan The problem is solved now on 23 August, esky refunded. Thanks!
eSky Travel is an online travel agency that specializes in providing flight search and booking services. Through its website, www.esky.com, the company offers a comprehensive platform for customers to compare and purchase flights from various airlines, including both budget and full-service carriers. eSky Travel aims to simplify the travel planning process by allowing users to search for air tickets, city breaks, vacations, and additional services such as hotel accommodations and car rentals. The target market for eSky Travel includes both leisure and business travelers seeking affordable travel options. By partnering with airlines and offering a user-friendly interface, the company caters to individuals looking for competitive flight deals and travel packages, making it a valuable resource for planning trips to various destinations around the globe.
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