Very easy to use and only essential…
Very easy to use and only essential questions are asked.

eSky Travel is an online travel agency that specializes in providing flight search and booking services. Through its website, www.esky.com, the company offers a comprehensive platform for customers to compare and purchase flights from various airlines, including both budget and full-service carriers. eSky Travel aims to simplify the travel planning process by allowing users to search for air tickets, city breaks, vacations, and additional services such as hotel accommodations and car rentals. The target market for eSky Travel includes both leisure and business travelers seeking affordable travel options. By partnering with airlines and offering a user-friendly interface, the company caters to individuals looking for competitive flight deals and travel packages, making it a valuable resource for planning trips to various destinations around the globe.
eSky Travel receives a mixed reception from its users, with many praising its ease of use and fast customer service. Reviewers appreciate the straightforward booking process and the quick resolution of issues when they arise, highlighting the platform's user-friendly design and helpful support team.
However, a significant number of customers express frustration over hidden fees and difficulties with refunds, often labeling the company as a scam. Complaints about flight changes, lack of clear communication, and unresponsive customer service are prevalent, with some users reporting that they were charged without receiving proper confirmation. Overall, while some find value in the service, the negative experiences related to ticketing and refunds overshadow the positives.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 1,004 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.6 | 39 |
| Sep 24 | 2.9 | 36 |
| Oct 24 | 3.0 | 38 |
| Nov 24 | 3.1 | 17 |
| Dec 24 | 2.8 | 26 |
| Jan 25 | 2.7 | 23 |
| Feb 25 | 2.3 | 20 |
| Mar 25 | 2.9 | 23 |
| Apr 25 | 1.8 | 25 |
| May 25 | 2.3 | 31 |
| Jun 25 | 2.1 | 26 |
| Jul 25 | 2.6 | 21 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very easy to use and only essential questions are asked”
“The airlie said I needed to go through esky for a refund since they were the company I purchase the ticets through”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel Agencies.
| Company | Overall | Legit | Booking | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.9 out of 5 (fair) | 100 out of 100 | 2.0 out of 5 (poor) | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | −18% | 1,004 | |
| 4.9 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.8 out of 5 (good) | 3.4 out of 5 (fair) | −1% | 1,014 |
Bottom line: eSky Travel is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 2.0).
500 reviews of eSky Travel. Filter by what matters to you.
Very easy to use and only essential questions are asked.
Easy to book a great prices for single flyers
I travelled last time and had no problem and was happy I just booked the next flight and everything went well but now I've been trying to book again for the last flights and it will not accept my credit cards at all thankyou for sorting out the problem I'm very happy now you I understand it was a protection system to prevent fraud 🙂
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Polarized pattern: few middle ratings. 43% of recent reviews are 4–5★ and 54% are 1–2★.
It is simplified and no complications with regards to filling the documents. I just love the smooth flow
I've found an offer for a flight which can't find with other providers.
Very easy going expirliance
Napravila sam rezervaciju sa pogrešnim datumom (2. septembar umesto 25. avgust) i pokušavam da vas kontaktiram HITNO već danima. Nema odgovora, kontakt forma ne funkcioniše, aplikacija i bot ne pomažu, nema maila. Molim vas da me kontaktirate što pre. Booking ID: 3969068711
Easy to book, clear instructions about the ticket, instant e-mail.
Es ging alles reibungslos. Ich konnte kurzfristig einen Flug buchen. Ich wurde über alles Wichtige informiert. Die Bordkarte wurde mir rechtzeitig zugestellt.
Schnelle und effiziente Behandlung!
la señorita taniya, me atendio y resolvio toda mis dudas, y fue muy cordial y amable
all done fast and securely
Price and promptness
Quick and easy,,,needed to get back to Glasgow from Antalya ASAP and was back home within 24 hours
choose currency correctly
I had booked a flight which I had to modify last minute, all the refund process worked like a charm. I kindly recommend esky
Very good prizes
Come promesso, ora che la mia vacanza si è conclusa, scrivo per dare un riscontro più che positivo all'esperienza con eSky Travel. Dal 20 marzo, giorno della mia recensione di allarme, ho interagito con personale molto educato e disponibile che con pazienza mi ha chiarito dubbi e rassicurato su biglietti e carte d'imbarco. Ho ricevuto le carte d'imbarco in tempo utile e ho ricevuto anche chiare spiegazioni sul perché dei tempi e delle modalità. Grazie di tutto, alla prossima vacanza.
eSky Travel is an online travel agency that specializes in providing flight search and booking services. Through its website, www.esky.com, the company offers a comprehensive platform for customers to compare and purchase flights from various airlines, including both budget and full-service carriers. eSky Travel aims to simplify the travel planning process by allowing users to search for air tickets, city breaks, vacations, and additional services such as hotel accommodations and car rentals. The target market for eSky Travel includes both leisure and business travelers seeking affordable travel options. By partnering with airlines and offering a user-friendly interface, the company caters to individuals looking for competitive flight deals and travel packages, making it a valuable resource for planning trips to various destinations around the globe.
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