Explore Learning is a UK-based educational organization that provides personalized tuition services for children aged 4 to 16. The company specializes in subjects such as maths and English, as well as preparation for key examinations like SATs, 11 Plus, and GCSEs. Tuition is offered both online and in physical centers across the country, allowing flexibility for families seeking educational support.
The company employs expert tutors who utilize adaptive learning techniques tailored to each child's individual needs. With a focus on building foundational skills and confidence, Explore Learning aims to assist students in achieving academic success throughout their educational journey. Parents looking for reliable tutoring solutions for their children will find a variety of options that cater to different learning styles and requirements.
Explore Learning has a positive customer experience.
Explore Learning receives high praise from customers, with many highlighting the positive impact on their children's confidence and enjoyment of learning. Reviewers appreciate the tailored approach to education, noting that sessions are customized to meet individual learning needs, which has led to significant improvements in their children's performance.
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The supportive and professional staff, including specific mentions of tutors like Jenna and Molly, contribute to a welcoming environment that encourages students to engage with their studies. However, some parents express concerns about the online interface, suggesting it may not foster continuous guidance effectively. Additionally, a few reviews mention the lack of Sunday sessions and the turnover of tutors as areas for improvement.
1,001 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.7
1,001
100%
-0.1
● Low
4.7 / 5 overall
=
1,001 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
4.6▼ 0.1
12-month avg
4.6
All-time
4.7
Category avg
4.5
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
4.0
10
Sep 24
4.5
35
Oct 24
4.7
18
Nov 24
4.6
25
Dec 24
4.7
25
Jan 25
4.5
33
Feb 25
4.8
21
Mar 25
4.7
41
Apr 25
4.4
27
May 25
4.6
46
Jun 25
4.5
25
Jul 25
5.0
2
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 457 positive reviews
Customer service22%
100 mentions
Helpful support17%
76 mentions
Friendly staff14%
62 mentions
Professionalism7%
34 mentions
“Great facility, fantastic support, flexible, learning is tailored to the individuals need and ability”
On “Customer service” · Jun 23, 2025
Top complaintsof 33 negative reviews
Customer service42%
14 mentions
Refund18%
6 mentions
Cancellation15%
5 mentions
Charges12%
4 mentions
“Terrible customer service and also some terrible tutors you need to be very selective with who you are given”
On “Customer service” · May 16, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Educational Services.
Overall rating and review count for this company and similar companies
My daughter has been with West Bridgford Explore Learning since Reception. I am extremely happy with the service provided. Helpful staff, rich study content, skilled instructors and concise online reports - I couldn't have asked for anything more
My daughter has a really good relationship with her tutor and she’s really progressed in the last 3 months. When we joined she was really struggling with maths in school and the homework set. Now she often knows about topics in maths that her peers haven’t learnt yet, with other children coming to her for help when they don’t understand. It’s been a huge confidence boost. I am slightly disappointed that the overall average curriculum age has been removed as my daughter liked watching the percentage go up each week. That being said, they have improved how the progress report looks overall so it’s clearer to see what’s behind and what’s ahead, we just liked having that average as a more numeric sign of progress.
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Explore Learning has been inspirational for our three boys, including one preparing for 11+. He was the first to start attending but then his younger brothers wanted to go as well.
Explore Learning helps our sons be stretched beyond what they do at primary school.
The flexible scheduling system is brilliant – being able to change session times online makes it incredibly convenient for our busy family. The tutors at Purley are both knowledgeable and approachable, creating an environment where my children actually look forward to attending each week. The proof is in their enthusiasm and consistent academic progress. I’m so glad we found Explore Learning.
My son had a few sessions with a tutor online as we don’t live close to a centre, the tutor while nice struggled to engage with my son. I have also since learned that their tutors don’t need to be qualified teachers and they will hire 16yr olds as tutors according to their own website so I decided to use a different company that only uses qualified registered teachers. I did like that fact that my son could do his own independent learning using their software and I could check how he was getting on and at what key stage/level he was at.
Explore learning at Camberley has lots of area to improve. First - poor Internet provision: there are Internet outages on several occasions and the kids had to work on handouts compromising on interactiveness that they are there for.
Second - poor customer care management: I rescheduled my son's session to be on usual Saturdays when I could not make on weekdays but they refuse to take him on due to the fact that I cease the contract with them and the session they say fall on the next month. It's a real shame that they could not even take one kid for his rescheduled session for last time.
Third - Too pricey: for one hour session a week. £124 for 4/5 hours a month is too expensive with poor technical infrastructure they have.
Forth - Getting to the location can be difficult at times as there is no other option but to drive and the dual carriageway can be very busy at peak times.
My son’s tutor Gabriella is amazing! She is such an intelligent and interesting person to listen to. She keeps my son on task and is really engaging! She really is an asset to the company. The resources the company provides are also really good. My son thoroughly enjoys the range of tasks and likes the layout
We love Explore Learning. The tutors are great and our kids are much more willing to give everything a go. It's made the world of difference to body of them and I'd highly recommend it. My son now does the GCSE maths course and we feel fully supported by the centre manager, Aaron, who's really made the time and effort to get to know the kids, how they tick and what they need.
My daughter has been attending Explore Learning for 5 years now and loves it. All the team are so supportive and encouraging and the atmosphere in the center is always positive. Thank you to all the team for the support you have given her over the years, her English has improved incredibly and her maths is now well above the average for her peer group.
Ongoing support from the Colchester Team is of a very high standard
The ongoing support, understanding and encouragement from the team at Colchester has been and continues to be over and above anything we have received before. As a parent of a child with additional needs, Colchester teams support has been amazing and it’s been a long bumpy journey with my daughter but she is now excelling way above expected and she now has enthusiasm to keep learning. Colchester are always aware of the adaptations in place and making sure they explain things in away my daughter can process and as parents we couldn’t be more proud of what she is achieving.
Explore Learning is a UK-based educational organization that provides personalized tuition services for children aged 4 to 16. The company specializes in subjects such as maths and English, as well as preparation for key examinations like SATs, 11 Plus, and GCSEs. Tuition is offered both online and in physical centers across the country, allowing flexibility for families seeking educational support.
The company employs expert tutors who utilize adaptive learning techniques tailored to each child's individual needs. With a focus on building foundational skills and confidence, Explore Learning aims to assist students in achieving academic success throughout their educational journey. Parents looking for reliable tutoring solutions for their children will find a variety of options that cater to different learning styles and requirements.