Explore Learning is a UK-based educational organization that provides personalized tuition services for children aged 4 to 16. The company specializes in subjects such as maths and English, as well as preparation for key examinations like SATs, 11 Plus, and GCSEs. Tuition is offered both online and in physical centers across the country, allowing flexibility for families seeking educational support.
The company employs expert tutors who utilize adaptive learning techniques tailored to each child's individual needs. With a focus on building foundational skills and confidence, Explore Learning aims to assist students in achieving academic success throughout their educational journey. Parents looking for reliable tutoring solutions for their children will find a variety of options that cater to different learning styles and requirements.
Explore Learning has a positive customer experience.
Explore Learning receives high praise from customers, with many highlighting the positive impact on their children's confidence and enjoyment of learning. Reviewers appreciate the tailored approach to education, noting that sessions are customized to meet individual learning needs, which has led to significant improvements in their children's performance.
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The supportive and professional staff, including specific mentions of tutors like Jenna and Molly, contribute to a welcoming environment that encourages students to engage with their studies. However, some parents express concerns about the online interface, suggesting it may not foster continuous guidance effectively. Additionally, a few reviews mention the lack of Sunday sessions and the turnover of tutors as areas for improvement.
1,001 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.7
1,001
100%
-0.1
● Low
4.7 / 5 overall
=
1,001 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
4.6▼ 0.1
12-month avg
4.6
All-time
4.7
Category avg
4.5
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
4.0
10
Sep 24
4.5
35
Oct 24
4.7
18
Nov 24
4.6
25
Dec 24
4.7
25
Jan 25
4.5
33
Feb 25
4.8
21
Mar 25
4.7
41
Apr 25
4.4
27
May 25
4.6
46
Jun 25
4.5
25
Jul 25
5.0
2
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 457 positive reviews
Customer service22%
100 mentions
Helpful support17%
76 mentions
Friendly staff14%
62 mentions
Professionalism7%
34 mentions
“Great facility, fantastic support, flexible, learning is tailored to the individuals need and ability”
On “Customer service” · Jun 23, 2025
Top complaintsof 33 negative reviews
Customer service42%
14 mentions
Refund18%
6 mentions
Cancellation15%
5 mentions
Charges12%
4 mentions
“Terrible customer service and also some terrible tutors you need to be very selective with who you are given”
On “Customer service” · May 16, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Educational Services.
Overall rating and review count for this company and similar companies
Highly recommend both my children attend one with additional needs the support and understanding has been great, both kids have came on so much and gained so much confidence they love going and hate leaving which says it all for me
My grandaughter started with Explore Learning a few months ago with the Ruislip branch and I cannot thank them enough on the progress she has made, she has been escalated to the top set in her maths group at school. She now has so much confidence to ask a question at school if she doesn't understand and it has helped her enormously. With special thanks to Brooke and Krupa.
My daughter she is start tutoring almost 2 months ago, and we are impressed with her progress and confidence.
The staff are really helpful and they build up character within your work.
They have the opinions to login into the website to practice.
I definitely recommend.
If I could I would rate it 10 🌟 as it helped mu daughter a lot.
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The tutors are excellent and interactive.
The one on one teaching is very good and encouraged students to be themselves around the tutors. The students gets all necessary assistance from the tutors.
I have been asked by center to delete my 1st feedback.
My Child progress was not good, I asked the manager multiple time to focus on English & VR. But actually nothing was done to my Child and She failed the Grammar School Entrance Exam.
I am absolutely not happy and my one year money is just Wasted.
I enrolled my son in 11+ online tutoring with Explore Learning (Chestnut Centre) for three main reasons:
1. To provide him with a challenge, as he often felt the school curriculum was too easy.
2. To enhance his ability to articulate his mathematical reasoning.
3. To prepare him for the 11+ entrance test for our local state grammar school.
After approximately 10 months of weekly lessons, my son achieved an eligible score on the test. The tutoring not only supported his outstanding school performance but also boosted his confidence, taught him effective exam techniques, and introduced him to various problem-solving methods.
Michelle, his tutor, was kind, patient, and adept at keeping him engaged with the material. I appreciated that the 11+ program encompassed Maths, English, and Creative Writing. Whenever Michelle was unavailable, we had the flexibility to choose a replacement tutor or reschedule lessons. The team was consistently responsive and accommodating, promptly addressing any scheduling conflicts and resolving technical issues with clear communication and refunds when necessary.
The online platform was excellent for both homework and allowing parents to monitor their child's progress. My son particularly enjoyed the interactive games, like "Escape the Room," which made learning fun. Additionally, we received a paper book for practicing exam questions, simulating the actual test environment, which was part of very effective guided revisions.
The centre also provided complimentary one-on-one sessions for parents to discuss progress and concerns via Teams. These sessions were incredibly helpful, and detailed progress reports followed, highlighting average grades per topic.
A massive thank you to Michelle and the entire Chestnut Centre team for their exceptional support!
To be fair this company has been very poor as soon as they sign you up. They do use a good sales person to draw you in however the tutor i was given for my son was not close to the tutor on the trial session and sat pulling faces and chewing gum during the session! This was disappointing as i trusted they took my situation seriously and my son who suffered with dyslexia was left to feel embarrassed and judged by the tutors facial expressions ! 30 minutes into the session their system failed and i had to contact the company to find out what was going on as we received no notification or call back !
It was quickly established that the service wasn’t going to work for us as my son was actually so scared to even get back into a session !
I have requested a refund which i was then advised they needed my bank details however days after providing this there’s been no refund actions , no communication and overall extremely extremely poor i would not recommend and i wish i had read the negative comments prior to getting involved with this company . My time is worth a lot and currently i’m having to chase them for money owed back to me for a service they did not provide and a refund i was told would be actioned days ago!
Amazing 🤩 my child with additional needs has learned so much…
Amazing 🤩 my child has learned so much in such a short time , the staff go the extra mile so patient and helpful with children with additional needs, my child loves his tutoring sessions , progress In such a short period of time is brilliant.
Detailed progress reports and meetings and always answer any questions you have .
5 stars,
Our daughter attends twice a week and really looks forward to her sessions. Staff are very supportive and friendly. She is now very confident both in Maths and English. Many thanks!
Hello everyone, if I am honestly very happy Explore Learning are professionals when it comes to teaching children, also my son is happy he is a support. Since they help the. Children come back. Thank you
Attending Sidcup EL centre built my son's confident
Attending Sidcup EL centre built my son's confident to sit the Kent test without any worries. The quality of the lessons, the homework, the mock exams, the revision sessions, all contributed to my son feeling more than ready for the test. I cannot thank Sue, Alice and the team enough for all the support throughout the year!
The Sidcup branch of Explore Learning is a very welcoming and supportive organisation. Have helped my two sons considerably gaining additional confidence and knowledge especially in Maths and English.
Great tutors with excellent communication skills who make all children feel welcome and comfortable.
Both my children have gone to explore learning and it has really helped.
My eldest only wanted help right at the end of his schooling when sitting his GCSEs. Even in that short amount of time they helped him get better grades that he was predicted.
My youngest has always struggled with work and reading and his school teachers always complained about his progression and homework.
Explore learn picked up that my youngest might be dyslexic.
After a battle with previous schools he is now getting the help he needs.
His academic abilities were a few years behind before starting explore learning but he is now preforming at his age group which is massive for us.
Friendly and supportive staff who keep us up to date on her progress regularly at the centre and she works with them by informing them on things she is struggling with at school so they adjust her work accordingly.
Manager is fantastic and she has excellent customer’s service skills at oldbury branch. All the staff is very polite and helpful. My children enjoy learning and they have made progress. Thank you
Explore Learning is a UK-based educational organization that provides personalized tuition services for children aged 4 to 16. The company specializes in subjects such as maths and English, as well as preparation for key examinations like SATs, 11 Plus, and GCSEs. Tuition is offered both online and in physical centers across the country, allowing flexibility for families seeking educational support.
The company employs expert tutors who utilize adaptive learning techniques tailored to each child's individual needs. With a focus on building foundational skills and confidence, Explore Learning aims to assist students in achieving academic success throughout their educational journey. Parents looking for reliable tutoring solutions for their children will find a variety of options that cater to different learning styles and requirements.