Friendly Rentals is an online platform that specializes in providing vacation rental accommodations to travelers seeking short-term stays in various destinations. The company offers a diverse range of rental properties, including apartments and homes, catering to individuals, families, and groups looking for comfortable and convenient lodging options. With a focus on customer satisfaction, Friendly Rentals aims to connect guests with quality accommodations that meet their specific needs. The target market for Friendly Rentals includes both leisure and business travelers who prefer the flexibility and amenities of a rental property over traditional hotel stays. By facilitating a seamless booking experience, the company helps customers find suitable lodging alternatives in popular tourist destinations. Friendly Rentals is dedicated to enhancing the travel experience by offering a wide selection of properties and user-friendly access to information.
Friendly Rentals receives a mix of feedback from customers, with a notable 82% expressing positive experiences. Many reviewers highlight the excellent locations of the apartments, describing them as well-equipped, spacious, and clean, making for a comfortable stay.
Positive sentiments also extend to the friendly staff, who are often praised for their helpfulness and responsiveness. However, there are significant complaints regarding customer service, particularly related to unaddressed issues with properties and difficulties in redeeming vouchers for canceled bookings during the pandemic. Some customers report feeling ignored or mistreated by landlords, which detracts from their overall experience. Despite these criticisms, the majority of reviews reflect satisfaction with the quality of the rentals and the service provided.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 438 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2022.
| Month | Average | Reviews |
|---|---|---|
| Jul 21 | 5.0 | 2 |
| Aug 21 | 4.3 | 3 |
| Sep 21 | — | 0 |
| Oct 21 | — | 0 |
| Nov 21 | 4.0 | 2 |
| Dec 21 | — | 0 |
| Jan 22 | — | 0 |
| Feb 22 | — | 0 |
| Mar 22 | 1.0 | 1 |
| Apr 22 | — | 0 |
| May 22 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 438 most recent reviews.
“Tuvimos muy buena experiencia con Friendly Rentals en nuestra estadia en Barcelona”
“Madrid Latina XII séjour du 4 au 8 octobre 2019 Le check-in n'a pas lieu dans le logement”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vacation Rentals.
| Company | Overall | Legit | Service | Booking | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.2 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.0 out of 5 (good) | 3.6 out of 5 (good) | — | 438 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 4.2 out of 5 (good) | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 1,050 |
Bottom line: Friendly Rentals is #5 of 5 on overall rating in this group. On website & app, Audley Travel scores higher (5.0 vs 3.6).
438 reviews of Friendly Rentals. Filter by what matters to you.
Het bed was wat stevig en de slaapkamer was iets gehorig door directe ligging aan straat, door het sluiten van de rolluiken was het te dempen. Strijkijzer niet aan gekregen, waarschijnlijk defect. Perfecte badkamer, ruim appartement en goede faciliteiten (jacuzzi) op het dakterras.Bij ontvangst aardig en behulpzaam personeel. Erg goede ligging alles op loop afstand.
Me gusto todo. El apartamento es impecable! Nuevo, bonito e moderno. Él atendimiento impecable también. Sin duda volveré a repetir el servicio. Impecable.
Excelente apartamento.
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Everything went very smoothly from start to finish, very friendly staff and apartment was spotless and wanted for nothing. Apartment so close to all of the attraction we walked everywhere. Would certainly use this company again and recommend to family and friends. Thanks for making it a pleasant stay, we will be back!
Our accommodation was nicely decorated and well equipped and it was in a good location for bars, beach, shops and 'Lizy's Kitchen' next door. For a one bed apartment it was very very spacious and we liked the idea of the balcony being outside the bedroom. Would most certainly rent this accommodation again. Also a very big thank you to the staff at Friendly Rentals. I had my purse stolen at El Pratt and they were so helpful. Thank you to Nico for accompanying us to the police station and to Manu for all his help in contacting my bank. Definitely Friendly and more importantly, Good people. Thank you. Patricia
I was extremely happy with my Friendly Rentals. The service from the day we arrived in Barcelona to the day we left. The apartment was very comfortable and clean, it had everything as I saw it in the pictures. The building has an elevator it became very convenient since we did grocery shopping in the nearby neighborhood markets. The young lady that took us to the apartment was very friendly and when over everything with a lot of detail. We Wil definitely rent again from Friendly Rentals.
We loved the apartment, the location, the garden was beautiful. A few incidents about one of the showers that only had scalding as a choice, but the owner is fixing that. One bathroom had no place for cosmetics and I had to bring in a folding chair. No big. I can do that! It still was a FIVE STAR, as far as I'm concerned No place is perfect. I would rent this again and will recommend it to friends.
Eight of us booked to stay at Blossom II at Fasana Prati Rome and we were met and welcomed on our arrival.The apartment was more than we could have possibly hoped for with four spacious bedrooms each with its own fabulous en-suite bathroom .The apartment was equipped with a fully functional kitchen with every appliance needed . On arrival we were also provided with a welcome pack of food which was a surprise and appreciated.The position of the apartment was in a residential area and just a twenty minute level walk to the Vatican with superb restaurants on the way.We will certainly be use using Friendly Rentals again in the future after this experience.
We've used Friendly Rentals for many years and can't fault them. But we found the agent Manolo was excellent and couldn't have been more helpful. We had his email and number in case of any issues. Apartment was wonderful right on the sea front. All amenities are provided.
The efficiency and honestly of Friendly Rentals and especially the Blossom Apartment experience was beyond our expectations. The pictures that are posted on their website were 100% accurate and true. I will always rent an apartment thru Friendly Rentals for any international travel in the future. Be sure to consider Friendly Rentals as your "Friend" when exploring venues in the future. Bernadette Price, Indianapolis, Indiana (USA)
Used these for the first time and was very impressed by their office and apartment we stayed in.
Avoid this company. I stayed in an apartment in Rome, it was an absolute shed, absolutely filthy, most of the fittings and showers did not work, We paid for internet but didn't get any, the location was horrendous. The photos on the website, were an absolute mis-representation. It cost 900 euros,(which we had to pay in cash) for 4 nights in June. I wrote a bad review and tried to post it on Friendly Rentals website, they refused to publish it. They only publish good reviews - again a complete mis-representation. No apology, no compensation, no explanation. Shocking!!! I am determined to let the world know how bad this company is, on every website possible!!! *****You may see below a reply from Friendly Rentals,claiming that a representative, sorted out our problems whilst we were in the apartment - NOT TRUE!! They say they tried to contact me upon my return - NO SUCH CONTACT!! They still refuse to publish my accurate review of this horrible apartment!! Still no compensation!! An apology does not make our bad experience any better!! Friendly Rentals, i'd say UNfriendly Rentals!!************** Update.... Sean is my husband, please feel free to contact him, also feel free to publish our review!! ****Two weeks later, no response, no review, no surprise!!**** ***UPDATE To say that you are disheartened is quite laughable, i have not received any correspondence from you by email. In fact i emailed your company directly through your website, only to be sent a standard reply, saying that the apartment would be looked into. Since then, i have had no feedback whatsoever on your findings, and STILL my review has not been published. I am not badgering you, just trying to get what is right and fair. You have my husbands email and telephone number, you have also said that you would get back to us on Facebook, but haven't!! You seem very able to reply to me on this site, because i am giving you bad publicity, why are you unable to be fair and publish my review, and give me any feedback as to what you have found at the apartment in question. Indeed it is me who is disheartened, the apartment was wholey mis-represented by your website, (maybe because you don't publish true reviews). It took our family a year to save up the money for what should have been a lovely holiday, only to find ourselves in a dirty, noisy, broken down place, that i wouldn't have stayed in had it been free. A little compensation would go a long way!!
Having used Friendly Rentals for the first time I would have no doubts in recommending the company to anyone. The booking was easy to set up, the apartment was great with full kitchen equipment, wash machine, iron, microwave.
Duidelijke internet site met een ruime keus aan appartementen. Gastvrij ontvangen in Barcelona door uw medewerkers. Duidelijke uitleg. Contract in eigen taal.....top service.
Having used Friendly Rentals for the first time I would have no doubts in recommending the company to anyone. The booking was easy to set up, the apartment was very good, Peter on arrival was very nice and helpful, on the whole everything went very well indeed.
Very clean, comfortable and well furnished. All the equipment you could need for a home from home.
Wij zijn heel tevreden klanten en zeer ingenomen met de goede service, klantvriendelijheid en betrouwbaarheid. Geen rekening of verrassing achteraf. Je krijgt wat je boekt en dus verlangt. Wij zijn zo blij dat we onze volgende vakantie ondertussen ook reeds met jullie boekten.
Wir haben lange nach einem Anbieter von Ferienwohnungen gesucht und sich dann auf Friendly Rentals gestoßen. Das Appartment hat uns im Internet gefallen und wir haben es gebucht. Die Kommunikation war echt super. Man bekommt einen Ansprechpartner, von dem man dann die Handynummer und einen Whatsapp Kontakt hat. Wenn man am Flughafen angekommen ist, kontaktiert man den, damit der in etwa weiß, wann man dann beim Appartment ist. Als wir ankamen wollte ich den gerade wieder anrufen, aber da stand er auch schon vor uns. Er hat uns dann das Appartment gezeigt, alles erklärt und uns (weil wir zum erstn Mal in Venedig waren) noch ein paar sehr nützliche Tipps gegeben. Der Check out war bei unserem Gespräch zur Ankunft terminlich vereinbart und das ging dann auch völlig reibungslos. Ich würde bei Friendly Rentals jederzeit wieder buchen.
Friendly Rentals is an online platform that specializes in providing vacation rental accommodations to travelers seeking short-term stays in various destinations. The company offers a diverse range of rental properties, including apartments and homes, catering to individuals, families, and groups looking for comfortable and convenient lodging options. With a focus on customer satisfaction, Friendly Rentals aims to connect guests with quality accommodations that meet their specific needs. The target market for Friendly Rentals includes both leisure and business travelers who prefer the flexibility and amenities of a rental property over traditional hotel stays. By facilitating a seamless booking experience, the company helps customers find suitable lodging alternatives in popular tourist destinations. Friendly Rentals is dedicated to enhancing the travel experience by offering a wide selection of properties and user-friendly access to information.
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