Friendly Rentals is an online platform that specializes in providing vacation rental accommodations to travelers seeking short-term stays in various destinations. The company offers a diverse range of rental properties, including apartments and homes, catering to individuals, families, and groups looking for comfortable and convenient lodging options. With a focus on customer satisfaction, Friendly Rentals aims to connect guests with quality accommodations that meet their specific needs. The target market for Friendly Rentals includes both leisure and business travelers who prefer the flexibility and amenities of a rental property over traditional hotel stays. By facilitating a seamless booking experience, the company helps customers find suitable lodging alternatives in popular tourist destinations. Friendly Rentals is dedicated to enhancing the travel experience by offering a wide selection of properties and user-friendly access to information.
Friendly Rentals receives a mix of feedback from customers, with a notable 82% expressing positive experiences. Many reviewers highlight the excellent locations of the apartments, describing them as well-equipped, spacious, and clean, making for a comfortable stay.
Positive sentiments also extend to the friendly staff, who are often praised for their helpfulness and responsiveness. However, there are significant complaints regarding customer service, particularly related to unaddressed issues with properties and difficulties in redeeming vouchers for canceled bookings during the pandemic. Some customers report feeling ignored or mistreated by landlords, which detracts from their overall experience. Despite these criticisms, the majority of reviews reflect satisfaction with the quality of the rentals and the service provided.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 438 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2022.
| Month | Average | Reviews |
|---|---|---|
| Jul 21 | 5.0 | 2 |
| Aug 21 | 4.3 | 3 |
| Sep 21 | — | 0 |
| Oct 21 | — | 0 |
| Nov 21 | 4.0 | 2 |
| Dec 21 | — | 0 |
| Jan 22 | — | 0 |
| Feb 22 | — | 0 |
| Mar 22 | 1.0 | 1 |
| Apr 22 | — | 0 |
| May 22 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 438 most recent reviews.
“Tuvimos muy buena experiencia con Friendly Rentals en nuestra estadia en Barcelona”
“Madrid Latina XII séjour du 4 au 8 octobre 2019 Le check-in n'a pas lieu dans le logement”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vacation Rentals.
| Company | Overall | Legit | Service | Booking | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.2 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.0 out of 5 (good) | 3.6 out of 5 (good) | — | 438 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 4.2 out of 5 (good) | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 1,050 |
Bottom line: Friendly Rentals is #5 of 5 on overall rating in this group. On website & app, Audley Travel scores higher (5.0 vs 3.6).
438 reviews of Friendly Rentals. Filter by what matters to you.
This is the second time I have used Friendly Rentals, and both times the experience has been excellent. I will keep using them and would highly recommend them. My apartment was lovely, exactly as described on the website. All arrangements went smoothly, and the staff were friendly and helpful.
My family & I rented the "Cherry Apartment" in the Barri Gotic from Friendly Rentals and found it truly a "home away from home." Modern, spotless (clean isn't good enough!), every convenience and need covered, full kitchen with appliances galore, full of light and views to the city (and air conditioned, too). The people at Friendly Rentals were helpful and ready to answer any question or solve any problem I had (which was logging in to the WiFi which was embarrassingly simple!). I would rent it again in a heartbeat, and will when I return in the near future!
Friendly Rentals m'a donné un très bon service, un prix très abordable, un appart très bien situé, une ponctualité exemplaire et un appart bien entretenue. Je recommande ;-)
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Nous avons passé un excellent séjour à Lisbonne dans l'appartement de Luis. La vue sur le Tage est magnifique, l'appartement est très confortable et situé dans un quartier typique et très vivant. Luis nous a fait découvrir le quartier, ses boutiques et restaurants favoris avec beaucoup de gentillesse. Nous recommandons vivement cette adresse.
Abbiamo soggiornato in un appartamento per 9 notti a Barcellona, splendidamente arredato in stile moderno, con ampi spazi e dotato di ogni comfort. Dal climatizzatore, al WiFi free, dalla lavatrice all'asciugatrice, qualsiasi elettrodomestico e una ricca dotazione di casalinghi. Insomma perfetto per viverci 2 adulti e 2 ragazzi. A 2 passi dalla metro, in un quartiere con un piacevole contesto urbano.
We travelled to Florence with the whole family and the appartment chosen at Friendly Rentals was exactly as presented: great location, quiet, accessible, very well equipped, great host, great relation quality/price. We recommend!
We rented an apartment in Rome from Friendly Rentals in Rome for a few days this summer. We found them on the net, and had no prior knowledge or experience of dealing with them before, and based our decision on good reviews on the net. We were not disappointed! The apartment was spotless, well located and great value for money. The instructions for collecting keys etc, and all other communication was easy, efficient and very customer friendly. They certainly live up to their name!!!
I've tryed to give feed back of my holidays in an flat manage by Friendly rentals in their website and I couldn't. They write their own reviews, that is why they have always so good reviews. As you see in their replay they manage their reviews so they never ever publish the bad opinions.
Nous avons eu la chance de réserver un appartement à Estepona par le biais de Friendly Rentals. Nous avons bénéficié d'un excellent rapport qualité-prix. L'appartement Seaside 1 s'est avéré un hébergement d'un confort supérieur, avec une vue splendide sur la mer, deux balcons sur deux étages. Nous avons également profité de tous les services offerts dans l'hôtel où est situé l'appartement, piscines, entretien ménager, service aux chambres. En toute sincérité, je peux affirmer que cet appartement a contribué largement à l'évaluation très positive de notre séjour au sud de l'Espagne.
A great apartment in Valencia in a very central location. The apartment is very clean and worked very well for our small party of 4. The team at friendly rentals are very helpful and efficient and I would have no trouble using them again or as a recommendation.
Excelente el trato mantenido con el personal de Friendly Rentals vía correo electrónico, todo se cumplió conforme a lo pactado. El departamento fue también de muy buena calidad, limpio, cómodo y cuidado. Muy buena ubicación. Muy gentil el dueño. Muy buena opción en relación precio - calidad.
We stayed in a small house in Trastevere, with 2 bedrooms and bathrooms. It was very clean and the beds were good. We arrived early in the morning on the airport and a driver, arranged by friendly rentals drove us to the appartment. He contacted the man with the key and we were allowed to get in the house before 15.00 o'clock. In the neighbourhood of the house were a lot of good restaurants. Our favorite was Grazia & Graziela. On the day we left we could leave our luggage in the office of Friendly Rentals. Thst was great!!!
Found the site easy to use and the booking process straightforward. The apartment we booked was even better than described and the owner very friendly.
Recently used Friendly rental for staying for 4 nights in Paris. The choice was great and the confirmation was instant. Had a couple of questions which were answered fairly quickly. The apartment we had was exactly as the photos and described and the person meeting us was there promptly and gave a lot of useful local knowledge. Room was fabulous and had a great view of the Effiel Tower. Only downside had to pay the deposit in Euros although when we got there the rep advised we could have done it in our own currency but other than that no faults would definitley use friendly rentals again.
I have used Friendly rentals for 6 apartments on two different trips. My first experience was a trip to Spain abs my husband and I decided to go the apartment route instead of hotels. I was impressed with their web site which enabled me to choose my neighborhood and other import and things we needed, WIFI, elevator etc. The 3 places we rented were everything that was promised and looked exactly like the pictures. When we walked in I felt like I had already been there. When I planned my trip to Italy this year I was happy to see they had apartments in 3 of the cities I was going to and was able to book a place in Milan, a Florence and Rome in the exact locations I wanted. Everything went smooth and I could not have been happier.
Very friendly staff did everything to make the holiday stress free. Apartment was well fitted and we particularly liked the quiet location away from the hustle of the main tourist areas.
The service from Friendly Rentals was perfect. The apartment was typically Parisien, not a holiday rental, but a real home. The position in Monmartre was great, near interesting local shops and restaurants. The apartment had everything we needed for a comfortable stay. Excellent. We will use Friendly Rentals again.
Friendly Rentals is an online platform that specializes in providing vacation rental accommodations to travelers seeking short-term stays in various destinations. The company offers a diverse range of rental properties, including apartments and homes, catering to individuals, families, and groups looking for comfortable and convenient lodging options. With a focus on customer satisfaction, Friendly Rentals aims to connect guests with quality accommodations that meet their specific needs. The target market for Friendly Rentals includes both leisure and business travelers who prefer the flexibility and amenities of a rental property over traditional hotel stays. By facilitating a seamless booking experience, the company helps customers find suitable lodging alternatives in popular tourist destinations. Friendly Rentals is dedicated to enhancing the travel experience by offering a wide selection of properties and user-friendly access to information.
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