All on time and works well
All on time and works well

Go Internet is an internet service provider based in the UK, specializing in delivering reliable broadband solutions to both residential and business customers on the Isle of Wight and Hampshire. The company offers a range of internet services, including superfast fibre broadband, ultrafast fibre connections, and rural wireless internet access. These options cater to different needs, from everyday home use to more demanding applications such as streaming and gaming. The company is committed to providing straightforward and effective internet services without complicated jargon, ensuring customers receive honest and friendly advice. By utilizing various technologies, including fibre optics and wireless networks, Go Internet aims to meet the diverse connectivity requirements of its clientele, making it a suitable choice for individuals and businesses seeking dependable internet solutions.
Go Internet receives overwhelmingly positive feedback, with many reviewers praising the excellent service and high-speed internet. Customers appreciate the friendly and professional installation process, noting that installers are thorough and tidy.
The signup and setup processes are described as hassle-free and straightforward, contributing to a positive overall experience. Many users highlight the company's responsiveness and willingness to address inquiries, making them feel valued. However, some customers mention minor issues, such as missing equipment and difficulties in reaching customer service for additional support. Despite these occasional complaints, the majority of feedback reflects satisfaction with the product quality and service. Overall, Go Internet is viewed as a reliable and efficient telecommunications provider.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 271 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 2 |
| Sep 24 | 3.0 | 1 |
| Oct 24 | 5.0 | 3 |
| Nov 24 | 3.0 | 2 |
| Dec 24 | 5.0 | 9 |
| Jan 25 | 5.0 | 2 |
| Feb 25 | 5.0 | 4 |
| Mar 25 | 4.3 | 3 |
| Apr 25 | 4.7 | 3 |
| May 25 | — | 0 |
| Jun 25 | 4.8 | 5 |
| Jul 25 | 4.5 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 271 most recent reviews.
“The installers were friendly and very thorough in locating the aerial for best performance”
“One would think that they would want to make a good impression on new customers but if i cant get in touch with them...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Internet Providers.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | 4.4 out of 5 (good) | +10% | 271 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.8 out of 5 (good) | — | 738 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 2.9 out of 5 (fair) | 4.4 out of 5 (good) | −18% | 589 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.5 out of 5 (good) | 3.9 out of 5 (good) | +3% | 175 | |
| 4.6 out of 5 (good) | 33 out of 100 | — | — | — | — | 8 |
Bottom line: Go Internet is #2 of 5 on overall rating in this group. On value, Freedomsat 4G, Fibre & Satellite Broadband Internet scores higher (4.5 vs 4.0).
271 reviews of Go Internet. Filter by what matters to you.
Over a year ago
The installers were friendly and very thorough in locating the aerial for best performance. They did a very neat installation and cleaned up carefully when finished. Speeds are exactly as advertised a... See more
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All on time and works well
The installers were friendly and very thorough in locating the aerial for best performance. They did a very neat installation and cleaned up carefully when finished. Speeds are exactly as advertised and very stable. Great service, highly recommended.
A great, simple and straight forward process.
Can’t give any more than 4 stars yet as we have only just joined. Set up was quick and easy except for the connector for the phone missing from the equipment pack. Contact with customer service was quick and this was resolved without any further hassle. So far very good. Thank you.
This company is a breath of fresh air! I had a bit of an usual request but Go Internet wern't fazed and dealt with my enquiry very professionally. Rural internet installed in my static caravan. The installers are also worth a mention. Very friendly, neat and tidy. All done in around an hour and a half. Brilliant service!
Excellent product offering , great service and guided all the way thru the process from enquiry to installation . 5 stars all the way … and Kevin is a super person to have as your contact and answered all my questions with ease and patience . Thank you Trevor for this wonderful experience .
Easy to deal with and great service and good connection!
As a new customer the service has been good. Customer Service have been polite and helpful on the two occasions I made contact.
Good speed for cable users
Excellent start. I've moved from MTH Networks to Go Internet and the difference is huge. The signup process was easy, you can contact Go by just picking up the phone. Cannot fault
Well, as a returning customer the people I spoke to on the phone were good. I got the equipment, rang several times for instructions and for a phone number. I tried for a few days and a few calls to no avail. I called in an engineer who put it together but could not get the phone to work. He rang you and a gentleman did a revue and discovered the phone number was not connected. As soon as he did something at your end it then worked. I had to pay the engineer £100 for his investigation and I did not appreciate that.. I have the engineer’s Respponsenumber if you want proof of what’s happened. Thank you, Anna Hassan
Superb services delivered by the team! Fast and responsive from the outset from an end user experience for my own home connectivity. As a reseller, special mention to Trevor, Sam and Ashley who I work closely with to deliver exceptional connectivity to my end users and businesses for SoGEA / FTTP, Bonded and Leased Lines Highly recommend!
fantastic service, great speed, good price!
So far excellent, very quick delivery , easy set up and working with no issues
Very friendly efficient polite, gave good customer service and support, equipment arrived when they said. All round great
Great quick service from an island company 👏
Go Internet is an internet service provider based in the UK, specializing in delivering reliable broadband solutions to both residential and business customers on the Isle of Wight and Hampshire. The company offers a range of internet services, including superfast fibre broadband, ultrafast fibre connections, and rural wireless internet access. These options cater to different needs, from everyday home use to more demanding applications such as streaming and gaming. The company is committed to providing straightforward and effective internet services without complicated jargon, ensuring customers receive honest and friendly advice. By utilizing various technologies, including fibre optics and wireless networks, Go Internet aims to meet the diverse connectivity requirements of its clientele, making it a suitable choice for individuals and businesses seeking dependable internet solutions.
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