Algoritm did a good job and I receive…
Algoritm did a good job and I receive nice place for stay

Hostelworld is an online platform dedicated to providing confirmed bookings for backpacker hostels across the globe. Catering primarily to budget-conscious travelers, the company allows users to search for accommodations based on their desired destinations, dates, and guest numbers. With a comprehensive range of listings, Hostelworld features detailed ratings and reviews from fellow travelers, helping users make informed decisions when selecting their ideal hostel. In addition to booking services, Hostelworld enhances the travel experience by offering city guides, local events, and entertainment options tailored to backpackers. The platform emphasizes flexible booking and free cancellation policies, ensuring that users can adapt their plans as needed. With a focus on fostering connections among travelers, Hostelworld promotes social interaction through chat features and community engagement, making it a valuable resource for those exploring new destinations.
Reviewers generally praise Hostelworld for its user-friendly platform and the variety of hostels available, highlighting the ease of booking and the quality of accommodations. Many customers express satisfaction with the cleanliness and friendly staff at the hostels, noting that they felt welcomed and well taken care of during their stays.
However, some negative feedback emerges regarding service issues, particularly concerning booking errors and unexpected changes to reservations, which have left a few consumers frustrated. Additionally, there are complaints about pricing discrepancies when compared to booking directly with hostels. Overall, while the majority of experiences are positive, the service-related issues indicate room for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 60 | 100% | — | ● Low |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“I love this app because it gathers several hostels, making it easy to find the perfect one for each person”
“They said they would look into it, but meanwhile would refund the amount I paid to them as a deposit, as a goodwill g...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel & Tourism.
| Company | Overall | Legit | Booking | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | 3.9 out of 5 (good) | 3.6 out of 5 (good) | — | 60 | |
| 4.9 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.5 out of 5 (good) | 4.2 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 |
Bottom line: Hostelworld is #4 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 3.7).
60 reviews of Hostelworld. Filter by what matters to you.
Algoritm did a good job and I receive nice place for stay
Booking was easy and the app looks cool. I haven't used the app for much yet, but I'm excited to try out the chat function as I start my trip. The descriptions of the facilities made it easy to choose where I was staying. So far so good!
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I had a serious issue with a property, but Hostelworld's support agents, Hevandro and Carol, stepped in and handled everything with great empathy and professionalism. I'm very grateful for their fair resolution and support. It’s reassuring to know Hostelworld stands by its customers!
For years I was in touch with HostelWorld as a small business owner of a bed without a breakfast. They were terrific. Always very helpful and kind. I'd like to thank them personally by acknowledging this publicly. After ten years, I'm closing this chapter. I'll look back on a tremendous chapter of my life in which I brought the world to me. It was a joy.
A booking was cancelled without the guest’s knowledge due to a communication issue. This caused significant inconvenience and additional costs. Instead of a refund, a voucher with very restrictive conditions was issued. Multiple explanations were provided, but the actual issue was never addressed by customer service. Overall, a disappointing and unresponsive experience.
Première fois que l’ont réservait avec hostelworld, Nous avons eu un soucis avec un hôtel qui a fait du surbooking nous n’avions pas de chambre à l’arrivée,l’hôtel nous a comme par hasard proposé une chambre dans un autre hôtel plus loin et sans piscine pour le même prix de plus qu’il affichait pourtant complet,( nous avons rencontré une personne qui a eu le même soucis avec le même hôtel), c’est une arnaque, impossible de contacter le service client, jamais eu de retour, prenez sur booking au moins tu as un service client qui est réactif !
Honestly some of the most pathetic customer service I've ever dealt with. I've been trying to book a hostel with Hostelworld for over a week now and there is an error message every time I go to pay. I checked with my bank and they said it isn't to do with them. I opened a ticket with Hostelworld about this issue over a week ago and no one has ever bothered to reply to me. This is extremely frustrating as I really wanted to book this hostel before it sells out. Shows Hostelword don't care about their customer service at all.
The Hostile that I visited at downtown LA was very nice.
More expensive then the official hostel site
Ginger Monkey is truly a wonderful place. Surrounded by mountains and great hikes and walks, you find yourself in a really cozy Hostel where you can just simply see how much love is put into that place everyday. Loved the breakfast, Taco Tuesday and the little date at Pizza Rustica. I can only recommend going there if you're looking for something cozy, relaxing and a place that feels like home away from home. Thanks to Fabi and Haribo for being such wonderful hosts! See you soon xx
Não achei prático. Quando fiz a reserva, o site adiantou e garantiu o débito do percentual do trabalho da empresa, antes do pagamento da diária do checkin. O que se tornou um pouco confuso. The hostelworld understand very well my review of the platform in portuguese language, maybe used Google translate? So I not need write in English. Thanks.
This is a convenient way to find quality accommodation for travel,leading me to the wonderful experiences that await ahead.
Hostelworld is an online platform dedicated to providing confirmed bookings for backpacker hostels across the globe. Catering primarily to budget-conscious travelers, the company allows users to search for accommodations based on their desired destinations, dates, and guest numbers. With a comprehensive range of listings, Hostelworld features detailed ratings and reviews from fellow travelers, helping users make informed decisions when selecting their ideal hostel. In addition to booking services, Hostelworld enhances the travel experience by offering city guides, local events, and entertainment options tailored to backpackers. The platform emphasizes flexible booking and free cancellation policies, ensuring that users can adapt their plans as needed. With a focus on fostering connections among travelers, Hostelworld promotes social interaction through chat features and community engagement, making it a valuable resource for those exploring new destinations.
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