Very deceitful
Very deceitful. Was presented like the hotel reservation which it was NOT. The rate quoted was higher than the rate available directly from the hotel

HotelPlanner.com is a travel and tourism platform that specializes in hotel reservations and securing discounted rates for a wide range of customers, including individuals, groups, and corporate clients. The company offers access to over 250,000 hotels worldwide, providing options for both short-term stays and extended accommodations. HotelPlanner.com is particularly focused on negotiated group hotel rates, making it an ideal choice for event planners, conferences, weddings, and corporate meetings. In addition to group bookings, the platform features AI-driven booking agents that assist users in finding the best room prices and securing exclusive discounts, including those available for AAA members, seniors, and military personnel. HotelPlanner.com aims to simplify the booking process while offering a variety of ancillary services, such as local excursions, airport lounge access, and discounted cruise deals, catering to both leisure and business travelers seeking cost-effective lodging solutions.
HotelPlanner.com receives predominantly positive feedback, with many reviewers praising the helpfulness and professionalism of the staff. Customers frequently mention how easy and fast the booking process is, highlighting the pleasant interactions with representatives like Ricky, Jim, and Lauren.
The service is often described as responsive and accommodating, making reservations feel smooth and stress-free. However, some consumers express frustration over the lack of transparency regarding potential discounts, such as AARP, and a few mention issues with hotel bookings that were not fully addressed. Despite these concerns, the overall experience remains favorable, with many appreciating the quality of service and ease of use. Overall, HotelPlanner.com is viewed positively by the majority of its users.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 60 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Apr 2026.
| Month | Average | Reviews |
|---|---|---|
| Mar 26 | 4.3 | 54 |
| Apr 26 | 4.5 | 6 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Ricky did a very good job”
“I called the number for what was supposed to be Quality Inn in Dickinson, ND”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel & Tourism.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | — | 60 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 |
Bottom line: HotelPlanner.com is #4 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 2.3).
60 reviews of HotelPlanner.com. Filter by what matters to you.
Very deceitful. Was presented like the hotel reservation which it was NOT. The rate quoted was higher than the rate available directly from the hotel
I just made a reservation for a hotel in Canada and I made the reservation from Canada. Once I made the reservation I checked the confirmation email on my laptop to find out that this booking company booked it in US dollars. With the exchange rate, that's twice what I would pay if I reserved here in Canada. Nowhere did the booking agent mention anything about US dollars. I have asked for a total refund and expect nothing less. The service was good but I was very much misled. Not happy at all.
The stay at Franklin, TN LaQuinta was our only TERRIBLE experience we've ever had at your hotel chain. Upon entering the facility, we saw several Party people drinking & smoking outside on one end of the hotel, outside. I requested the Host put us on the other side. He said not to worry. I approached one more time & requested we move our room to the opposite side; again he insisted there would be no problem. HE WAS WRONG. Loud carrying on as I predicted, right next door! The connecting room doors have no baffles or sound blocking! Also, the whole place is run down & old, carpets needs replacing, there was no bathtub. I called Customer service, on hold for 104 minutes- only to have a robot say the Franklin place was NOT a Wyhdam Resort-- IT WAS!!
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Professional reservationist
You quoted me one price and charged me another! very unprofessional! Nothing on the confirmation said the price until i arrived there! The hotel is beautiful and nice and very clean but not worth 449.00 for PahrumpNV
Chris was very pleasant to speak with and efficient in assisting me with reserving a room for my stay in early May for my son’s wedding.
Justin AI Robot cancelled a duplicate reservation and when he cancelled it, he cleared my hotel for a trip just 5 days away, and I was charged for the cancellation, to boot. Get rid of Justin. Lika told me a voucher for the cancellation was coming in 3 to 4 hours; never came but did process a return on the charge Justin did (2 hours of AI hell) between being on hold, was hung up on after 15 minutes, twice (not a good experience and may never use hotel planner again). ALEX saved the day, got me my reimbursement (still waiting to see it on my credit card) and fixed my reservation.
Very helpful and very informative.
spoke with Elizabeth for our reservation. I requested certain rooms as we stayed there last year. I explained I have certain disabilities she was friendly polite and very accomadating. elizabeth explained couldn't 100% guarantee specific room but put notes in for us. we are hopeful as we stayed at this location last year people were absolutely amazing
Gemmalynn was extremely helpful in setting up my reservation
The representative was very nice, offered me two different rooms, and repeated all information back to me.
The young lady was pleasant and she made the reservation.
She’s awesome
HotelPlanner.com is a travel and tourism platform that specializes in hotel reservations and securing discounted rates for a wide range of customers, including individuals, groups, and corporate clients. The company offers access to over 250,000 hotels worldwide, providing options for both short-term stays and extended accommodations. HotelPlanner.com is particularly focused on negotiated group hotel rates, making it an ideal choice for event planners, conferences, weddings, and corporate meetings. In addition to group bookings, the platform features AI-driven booking agents that assist users in finding the best room prices and securing exclusive discounts, including those available for AAA members, seniors, and military personnel. HotelPlanner.com aims to simplify the booking process while offering a variety of ancillary services, such as local excursions, airport lounge access, and discounted cruise deals, catering to both leisure and business travelers seeking cost-effective lodging solutions.
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