Ask for Stacy!
Stacy was so helpful and easy to deal with! She found a room for me when i was having difficulty finding one! Give her a raise!

HotelPlanner.com is a travel and tourism platform that specializes in hotel reservations and securing discounted rates for a wide range of customers, including individuals, groups, and corporate clients. The company offers access to over 250,000 hotels worldwide, providing options for both short-term stays and extended accommodations. HotelPlanner.com is particularly focused on negotiated group hotel rates, making it an ideal choice for event planners, conferences, weddings, and corporate meetings. In addition to group bookings, the platform features AI-driven booking agents that assist users in finding the best room prices and securing exclusive discounts, including those available for AAA members, seniors, and military personnel. HotelPlanner.com aims to simplify the booking process while offering a variety of ancillary services, such as local excursions, airport lounge access, and discounted cruise deals, catering to both leisure and business travelers seeking cost-effective lodging solutions.
HotelPlanner.com receives predominantly positive feedback, with many reviewers praising the helpfulness and professionalism of the staff. Customers frequently mention how easy and fast the booking process is, highlighting the pleasant interactions with representatives like Ricky, Jim, and Lauren.
The service is often described as responsive and accommodating, making reservations feel smooth and stress-free. However, some consumers express frustration over the lack of transparency regarding potential discounts, such as AARP, and a few mention issues with hotel bookings that were not fully addressed. Despite these concerns, the overall experience remains favorable, with many appreciating the quality of service and ease of use. Overall, HotelPlanner.com is viewed positively by the majority of its users.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 60 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Apr 2026.
| Month | Average | Reviews |
|---|---|---|
| Mar 26 | 4.3 | 54 |
| Apr 26 | 4.5 | 6 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Ricky did a very good job”
“I called the number for what was supposed to be Quality Inn in Dickinson, ND”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel & Tourism.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | — | 60 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 |
Bottom line: HotelPlanner.com is #4 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 2.3).
60 reviews of HotelPlanner.com. Filter by what matters to you.
Stacy was so helpful and easy to deal with! She found a room for me when i was having difficulty finding one! Give her a raise!
Eboni did an amazing job helping us navigate the process of booking a room while driving. She was very efficient, courteous and helpful.
Cynthia was awesome!!!!!
Miguel was an absolute gentleman and answered all of my somewhat crazy questions He could not have been kinder or more patient
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I booked the hotel on a link from a wedding invite. I specifically made a cancellable booking. I then found that if I booked directly it was considerably cheaper. I tried to cancel my booking but was offered a reduction in price if I didn’t cancel. I accepted but then worked out it was still an expensive deal. I tried to cancel but was told it had moved to non-cancellable. They cancelled the booking for me but only returned a nominal amount until I complained. I then received 90% refund of amount paid so they took 10%. Won’t use them again!
Room went up in two minutes from 180 to 260 Was charged for two nights when I only stayed one Had to send several emails to fix the situation A refund was not offered only an another booking. When things got too complicated again, they offered me a refund on my credit card. This is what we wanted in the first place instead of getting a voucher I will never ever use this booking line again. The supervisor Anthony was not much help at all. For someone at a supervisory position he could’ve been more helpful than he was.
Sharon was very upbeat, personal and I could actually understand her.
Polite and friendly.
Booking agent was Proficient! I truly wish all calls were this smooth, quick, and accurate! I never leave reviews so please recognize her!
He was very clear on everything and patient.
The young lady was very professional and understanding.
Your system charge me 390 some and that was not supposed to be and when I called back, nobody had any clue I even called Hilton honor which I have been a member of since 1982 and they were useless less than useless a lot useless and the system that worked for Hampton was horrible. You guys are a bunch of horrible people.
Emily walked me through the process… I am Not Computer literate and she did Not lose her patience either me….
I got insurance protection I did not want. Had great difficulty with credut card no and email address. Would much rather talk to a person
He made everything super easy. Plus, with a name like Sergio Mario he deserves 10 stars!
HotelPlanner.com is a travel and tourism platform that specializes in hotel reservations and securing discounted rates for a wide range of customers, including individuals, groups, and corporate clients. The company offers access to over 250,000 hotels worldwide, providing options for both short-term stays and extended accommodations. HotelPlanner.com is particularly focused on negotiated group hotel rates, making it an ideal choice for event planners, conferences, weddings, and corporate meetings. In addition to group bookings, the platform features AI-driven booking agents that assist users in finding the best room prices and securing exclusive discounts, including those available for AAA members, seniors, and military personnel. HotelPlanner.com aims to simplify the booking process while offering a variety of ancillary services, such as local excursions, airport lounge access, and discounted cruise deals, catering to both leisure and business travelers seeking cost-effective lodging solutions.
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