IDrive Online Backup is a cloud storage and backup solutions provider catering to both individual and business customers. The company offers a comprehensive range of services, including multi-computer backups for PCs, Macs, iPhones, Android devices, and servers, all managed under a single account. IDrive's offerings also extend to specialized cloud application backups for platforms such as Microsoft Office 365, Google Workspace, Salesforce, and Dropbox. Targeting a diverse clientele from home users to small and medium-sized businesses, IDrive provides flexible pricing plans that include significant discounts for first-time users. The platform emphasizes secure and efficient data storage, enabling users to safeguard their important information while benefiting from cost-effective solutions tailored to their specific needs.
IDrive Online Backup receives mixed reviews from users, reflecting both positive experiences and significant frustrations. Many customers appreciate the ease of use and the generous storage capacity offered at competitive prices, with some noting that the software is user-friendly compared to alternatives.
However, a substantial number of reviewers express dissatisfaction with the service, citing issues such as slow customer support, unexpected fees, and problems with file backups. Complaints about billing practices are prevalent, with users feeling misled by charges that exceed initial expectations. Additionally, several customers report difficulties in canceling subscriptions and accessing their files.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 1,015 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.4 | 5 |
| Oct 24 | 3.3 | 4 |
| Nov 24 | 1.8 | 9 |
| Dec 24 | 2.3 | 7 |
| Jan 25 | 1.0 | 4 |
| Feb 25 | 2.0 | 4 |
| Mar 25 | 2.8 | 5 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.0 | 5 |
| Jun 25 | 2.3 | 8 |
| Jul 25 | 3.0 | 6 |
| Aug 25 | 1.2 | 10 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Not only has iDrive been very easy to download and use, the customer service has been really good”
“Customer services is completely pointless - no one takes responsibility - just get passed around from person to perso...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Productivity Tools.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.0 out of 5 (good) | 100 out of 100 | 3.2 out of 5 (fair) | 3.8 out of 5 (good) | 3.5 out of 5 (good) | 0% | 1,015 |
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 367 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 2.6 out of 5 (poor) | 2.2 out of 5 (poor) | +7% | 97 | |
| 4.6 out of 5 (good) | 50 out of 100 | — | — | — | — | 581 | |
| 2.2 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | — | 1.9 out of 5 (poor) | +8% | 224 |
Bottom line: IDrive Online Backup is #4 of 5 on overall rating in this group. On service, Remote Utilities scores higher (4.8 vs 3.2).
500 reviews of IDrive Online Backup. Filter by what matters to you.
The backup experience was painless & straightforward. IDrive provided the hardware & instructions needed to perform data backup, and it was easy after that! I would highly recommend this service over Google Drive or especially Google Photos, and will sing iDrive's praise.
Very quick setup and easy to navigate the software. But I wished their mobile have a better UI as currently it looks very outdated.
Great value for money compared with other providers. Backup is working nicely and was easy to set up too. Would recommend.
Quick answers to the questions people ask most.
IDrive Online Backup has a mix of customer reviews, with some users reporting issues with billing and service reliability. However, it also has positive feedback regarding its features and competitive pricing.
While there are legitimate concerns raised about overcharging and difficulties in subscription management, many reviews are verified, and experiences vary widely among users.
IDrive offers online backup solutions, including cloud storage, file syncing across devices, and features like a Cloud Drive for easy file access.
IDrive offers competitive pricing plans, starting as low as $5 per TB, but users have reported unexpected egress fees that can significantly increase overall costs.
IDrive provides customer support through various channels, including email and live chat, but some users have expressed frustrations with response times and effectiveness.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Great that supports backing app data from desktop and NAS. No issues so far.
So far my experience is great. Great value for money. Very useful for backing up your personal or work data.
Terrible. No technical support. The software is interfering with other installed software. I contacted 1Drive for a workaround. They told me to contact Microsoft bc Microsoft owns 1Drive. ?? I asked for a contact person and phone number and no response. Now I have to uninstall and delete. 1Drive offered me a full refund for my review. This is an honest review. Don't do it.
iDrive is incredibly easy to use. As a voiceover actor and digital content creator, I have a lot of files I need backed up for clients as well as my personal computer files. I am a big fan of redundancy when having backups and iDrive fills the online backup need seamlessly. I downloaded it, installed and selected the time I wanted each backup done, and the default directories for my first backup. The next day I added the client files to the backup. Each day I get a notification of a completed backup with how much space I have left. Starting with 5TB I have plenty of space. Pretty much a "set it and forget it" tool which is exactly what I wanted.
The app just stops working periodically. I contact support and they ask, "is A or B happening?" I respond not. Then I get another email asking the same thing and then another email after that again. So, the app will just keep retrying and retrying and then randomly start working. Then the progress bars stop functioning and I can only figure out it's uploading by checking my space used via the web login. Then things work perfectly for a few days until today and things are going haywire again. There is no corresponding conditions that change on my system when things go from good to poor. Also, their documentation on anything but the most basic things is pretty sparse. I'm pretty frustrated so far.
My IT professional suggested using IDrive and, as a new user, I am very pleased. It was easy to set up and I have my backups scheduled daily so there is little data I can lose. I also found the program affordable and easy to use. I was amazed how quickly over 14,000 documents were backed up.
Straightforward interface, You make online backup too easy.
As backup & storage it's great, but as "drive in the cloud" it's pretty un-intuitive and not a competitior to OneDrive.
I found Idrive very easy to set up and no technical issues so far in backing up my data. It took about 4 days in all and seemed to work at about the rate I would expect from my internet connection. I am slightly disappointed that there is no mechanism to create an ongoing mirror of my data. Renaming files or moving them about on the source ends up creating duplicates in the backup (I am backing up an external drive) so a certain amount of maintenance is required to make it work effectively. Nonetheless it's hard to argue with the value for money.
Finally found an affordable cloud storage. Perfect for all my family photos/videos and lots of room to spare! Also backed up my computer and other stuff. It's very user friendly.
I have been a longtime Crashplan (Code42) user but have been looking around for alternates. Crashplan changed their model to business only and it became really expensive. Plus its support for older OS's was really bad and its Java setup was really tricky to get right for large data sets - it took me a long time to find the right balance. I have tried other tools but they did not outshine crashplan - until I tried idrive. The cost was much better, the interface was brilliant and performance both for upload and CPU load was much better than crashplan. I am in the process of deactivating the crashplan account. I have also signed up for iDrives sister product RemotePC which also works better than TeamViewer.
Incredibly easy to use. You just select individual files or entire drives (like that external drive with all of your photos). Set when you want the backup to run and for how often and that's it. It runs in the background and tells me if there is an issue. Very happy with this affordable backup solution.
I use iDrive for many years and it's my very trusted backup solution. I do recommend to all my contacts. It's very reliable, set-and-forget. I do wish iDrive provide Office 365 support so that I can use it in the corporate environment
Secure, affordable, easy to use service with a robust set of features. I have plenty of storage for all of the files. Loving everything so far!
Very easy to use. One of the best. In the browser you have a great experience. Android app has to be improved.
I use iDrive as my secondary backup for photos, videos, music, et cetera. As <100$ for 5TB of cloud storage are pretty cheap compared to other competitors, I barely have anything to complain about. The GUI is nothing special, but works pretty well besides responding a bit slow sometimes. Upload-Speeds are good as well, I got a constant ~40MBits up, although haven't tested downloads yet.
IDrive Online Backup is a cloud storage and backup solutions provider catering to both individual and business customers. The company offers a comprehensive range of services, including multi-computer backups for PCs, Macs, iPhones, Android devices, and servers, all managed under a single account. IDrive's offerings also extend to specialized cloud application backups for platforms such as Microsoft Office 365, Google Workspace, Salesforce, and Dropbox. Targeting a diverse clientele from home users to small and medium-sized businesses, IDrive provides flexible pricing plans that include significant discounts for first-time users. The platform emphasizes secure and efficient data storage, enabling users to safeguard their important information while benefiting from cost-effective solutions tailored to their specific needs.
This profile hasn't been claimed by the business owner.
