IDrive Online Backup is a cloud storage and backup solutions provider catering to both individual and business customers. The company offers a comprehensive range of services, including multi-computer backups for PCs, Macs, iPhones, Android devices, and servers, all managed under a single account. IDrive's offerings also extend to specialized cloud application backups for platforms such as Microsoft Office 365, Google Workspace, Salesforce, and Dropbox. Targeting a diverse clientele from home users to small and medium-sized businesses, IDrive provides flexible pricing plans that include significant discounts for first-time users. The platform emphasizes secure and efficient data storage, enabling users to safeguard their important information while benefiting from cost-effective solutions tailored to their specific needs.
IDrive Online Backup receives mixed reviews from users, reflecting both positive experiences and significant frustrations. Many customers appreciate the ease of use and the generous storage capacity offered at competitive prices, with some noting that the software is user-friendly compared to alternatives.
However, a substantial number of reviewers express dissatisfaction with the service, citing issues such as slow customer support, unexpected fees, and problems with file backups. Complaints about billing practices are prevalent, with users feeling misled by charges that exceed initial expectations. Additionally, several customers report difficulties in canceling subscriptions and accessing their files.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 1,015 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.4 | 5 |
| Oct 24 | 3.3 | 4 |
| Nov 24 | 1.8 | 9 |
| Dec 24 | 2.3 | 7 |
| Jan 25 | 1.0 | 4 |
| Feb 25 | 2.0 | 4 |
| Mar 25 | 2.8 | 5 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.0 | 5 |
| Jun 25 | 2.3 | 8 |
| Jul 25 | 3.0 | 6 |
| Aug 25 | 1.2 | 10 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Not only has iDrive been very easy to download and use, the customer service has been really good”
“Customer services is completely pointless - no one takes responsibility - just get passed around from person to perso...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Productivity Tools.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.0 out of 5 (good) | 100 out of 100 | 3.2 out of 5 (fair) | 3.8 out of 5 (good) | 3.5 out of 5 (good) | 0% | 1,015 |
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 367 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 2.6 out of 5 (poor) | 2.2 out of 5 (poor) | +7% | 97 | |
| 4.6 out of 5 (good) | 50 out of 100 | — | — | — | — | 581 | |
| 2.2 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | — | 1.9 out of 5 (poor) | +8% | 224 |
Bottom line: IDrive Online Backup is #4 of 5 on overall rating in this group. On service, Remote Utilities scores higher (4.8 vs 3.2).
500 reviews of IDrive Online Backup. Filter by what matters to you.
IDrive couldn't be any easier to setup and use. All my files backup automatically overnight and I never see any errors. Files are super easy to access and restore if needed. Will definitely be using on all my workstations.
Easy to set up and works reliably both backing up to the cloud and locally.
Application is easy to use and fast.
Quick answers to the questions people ask most.
IDrive Online Backup has a mix of customer reviews, with some users reporting issues with billing and service reliability. However, it also has positive feedback regarding its features and competitive pricing.
While there are legitimate concerns raised about overcharging and difficulties in subscription management, many reviews are verified, and experiences vary widely among users.
IDrive offers online backup solutions, including cloud storage, file syncing across devices, and features like a Cloud Drive for easy file access.
IDrive offers competitive pricing plans, starting as low as $5 per TB, but users have reported unexpected egress fees that can significantly increase overall costs.
IDrive provides customer support through various channels, including email and live chat, but some users have expressed frustrations with response times and effectiveness.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I'm a new iDrive customer, and so far the experience has been positive. I use the service to backup a home network for my personal use, and it has worked well so far.
I discovered iDrive from my NAS applications. I try to use dropbox and gDrive to make backup to may NAS info after a ransomware disaster.... For 2TB of data small files both Dropbox and gDrive failed. Finally I find iDrive and in 48h I save may data... I am finally saved and happy.
The product is great and easy to use. If you are looking a solution as Backup and Archive, IDrive is great option. If you are looking a solution for cloud storage, it’s a good product at this price. There is lot of rooms for cloud storage space and hope they included in the future.
This is not only a great product, but it is also worth the money. This platform is simple to setup, secured and synced across my mobile device. Not many good cloud service provides such a great deal. Definitely my lifetime choice. I would be recommending this product to my friends. Thanks iDrive.
Plenty of space for multiple computers at a fair price. The look and feel is not great, but the app is effective.
I was able to setup iDrive by myself without having to talk to someone, I appreciate how much thought goes into their product to make a complex problem like setting up backup easy enough to figure out. The software options and network speeds were also great!
The “scheduled” backup has yet to happen. I have done numerous forced backups, but iDrive always sends an error report after the scheduled backup fails. Kind of defeats the purpose of having an automated backup system if I have to do it manually.
Great experience, I uploaded my documents with ease, and it was also very easy to restore them back om my PC
good speed, good quality. I use iDrive on iPhone and MacOSx. backup is fast and services cover the most needs. Last star (5 stars) when the app will be more modern.
I have several files over 5 GB and not one was backed up. It does try to back them up repeatedly, but each time says that it fails. However, it doesn't report the backup process as failed, in fact the daily report says the backup process was successful and only by looking at the detailed reports do you discover some files failed. Worse, the repeated attempts to backup resulted in a huge increase in bandwidth. In 6 days (until I stopped it) it used nearly 400 GB of network bandwidth. Also, at the end of each failed run my system was disconnected from the Internet, although my other system was fine so it was a problem on the system being backed up. Customer support was unable to help. The agent's thick Indian accent made our conversation difficult which didn't help.
Easy to install and setup. Straight forward folder back up. Video tutorials.
Disclaimer: I was offered a refund on my first year's service if I left this review. I have signed up for the 10 TB plan. I back up a Windows 11 desktop PC, an M1 Macbook Air, and am planning on backing up my linux powered Plex server and router. Back up speeds seemed just fine on my mac and desktop. The client program itself is pretty easy to use too I did have an issue backing up my PC and laptop at first. The error messages given by the program leave much to be desired (actually non-existent), and you're pretty much required to contact support. Support is the Achilles heel at this point. I exchanged messages with support over a period of three days. They have a habit of only responding way after business hours (Eastern Time, North America) and their responses were obviously coming off a script and contained many grammar errors. I discovered the issue on both computers was the baked-in Windows and Mac OS firewall. The Public firewall profile in Windows will prevent the service running. The Mac OS firewall acted similarly. Once I fixed these issues, the backups went smoothly and quickly. Unfortunately, since dealing with support is how I've used this service the most since I started use a couple weeks ago. My rating takes a hit on that and the fact the clients don't give useful error messages. Even a prompt of "Could not reach iDrive's backup servers!" could have helped my rating.
It’s an ok service, does what it’s supposed to. However, I’ve found that customer service by chat is a pain, rude and slow. I did have a great experience when I called in though. I’m a fairly new user but there’s a change I’d suggest so far. Make it possible to create albums and organize photos in IPhotos. It seems like such a basic function to introduce and would make a huge difference.
IDrive Online Backup is a cloud storage and backup solutions provider catering to both individual and business customers. The company offers a comprehensive range of services, including multi-computer backups for PCs, Macs, iPhones, Android devices, and servers, all managed under a single account. IDrive's offerings also extend to specialized cloud application backups for platforms such as Microsoft Office 365, Google Workspace, Salesforce, and Dropbox. Targeting a diverse clientele from home users to small and medium-sized businesses, IDrive provides flexible pricing plans that include significant discounts for first-time users. The platform emphasizes secure and efficient data storage, enabling users to safeguard their important information while benefiting from cost-effective solutions tailored to their specific needs.
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