Easy to use
Easy to use. There are Mac and IOS applications with great layout and functions.

IDrive Online Backup is a cloud storage and backup solutions provider catering to both individual and business customers. The company offers a comprehensive range of services, including multi-computer backups for PCs, Macs, iPhones, Android devices, and servers, all managed under a single account. IDrive's offerings also extend to specialized cloud application backups for platforms such as Microsoft Office 365, Google Workspace, Salesforce, and Dropbox. Targeting a diverse clientele from home users to small and medium-sized businesses, IDrive provides flexible pricing plans that include significant discounts for first-time users. The platform emphasizes secure and efficient data storage, enabling users to safeguard their important information while benefiting from cost-effective solutions tailored to their specific needs.
IDrive Online Backup receives mixed reviews from users, reflecting both positive experiences and significant frustrations. Many customers appreciate the ease of use and the generous storage capacity offered at competitive prices, with some noting that the software is user-friendly compared to alternatives.
However, a substantial number of reviewers express dissatisfaction with the service, citing issues such as slow customer support, unexpected fees, and problems with file backups. Complaints about billing practices are prevalent, with users feeling misled by charges that exceed initial expectations. Additionally, several customers report difficulties in canceling subscriptions and accessing their files.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 1,015 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.4 | 5 |
| Oct 24 | 3.3 | 4 |
| Nov 24 | 1.8 | 9 |
| Dec 24 | 2.3 | 7 |
| Jan 25 | 1.0 | 4 |
| Feb 25 | 2.0 | 4 |
| Mar 25 | 2.8 | 5 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.0 | 5 |
| Jun 25 | 2.3 | 8 |
| Jul 25 | 3.0 | 6 |
| Aug 25 | 1.2 | 10 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Not only has iDrive been very easy to download and use, the customer service has been really good”
“Customer services is completely pointless - no one takes responsibility - just get passed around from person to perso...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Productivity Tools.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 3.2 out of 5 (fair) | 3.8 out of 5 (good) | 3.5 out of 5 (good) | 0% | 1,015 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 367 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 2.6 out of 5 (poor) | 2.2 out of 5 (poor) | +7% | 97 | |
| 4.6 out of 5 (good) | 50 out of 100 | — | — | — | — | 581 | |
| 2.2 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | — | 1.9 out of 5 (poor) | +8% | 224 |
Bottom line: IDrive Online Backup is #4 of 5 on overall rating in this group. On service, Remote Utilities scores higher (4.8 vs 3.2).
500 reviews of IDrive Online Backup. Filter by what matters to you.
Easy to use. There are Mac and IOS applications with great layout and functions.
I opened my account on Saturday February 11 and it took until Friday February 17 to make a back-up of approximately 5TB. Last weekend I spent 24 hours a day and from Monday to Friday approximately 16 hours a day. It took about that long, initially I was afraid that it would take much longer. The connection is very stable, I had no problems, however, the upload speed seemed a bit slow compared to the connection I have to the Internet (gigabit connection), but comparing my experience with what others have said about the upload time, I consider that mine was very good. The fact that you have access to all files from anywhere is a very good thing. Last but not least, the price seemed very good compared to other similar services.
Quick answers to the questions people ask most.
IDrive Online Backup has a mix of customer reviews, with some users reporting issues with billing and service reliability. However, it also has positive feedback regarding its features and competitive pricing.
While there are legitimate concerns raised about overcharging and difficulties in subscription management, many reviews are verified, and experiences vary widely among users.
IDrive offers online backup solutions, including cloud storage, file syncing across devices, and features like a Cloud Drive for easy file access.
IDrive offers competitive pricing plans, starting as low as $5 per TB, but users have reported unexpected egress fees that can significantly increase overall costs.
IDrive provides customer support through various channels, including email and live chat, but some users have expressed frustrations with response times and effectiveness.
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The program installed easily and I was on my way to backing up my drive right away. It uploaded 16gb then abruptly quit. Support tried to help unsuccessfully and said that the development team would contact me. A week later and no help. I also installed this to a brand new PC in the interim. I couldn't upload a single thing and got all the same error messages as the first incident... I wouldn't waste my time with this product until it is fixed.
I've been considering a backup solution for some time to replace the confusing and flaky Windows provided solution. After reading a couple of reviews, I decided to give iDrive a try. Honestly, I couldn't resist the almost free first year price. So far so good. It is reliably backing up my Windows files to an external drive and the cloud. I also installed the iDrive app on my iPhone to backup my pictures. Without customization, it is backing up files on a daily basis with very little noise. Next, I'll be testing restores to be sure I know what to do if the need arises. I anticipate recommending this to my friends.
I tried iDrive as an alternative to my beloved Crashplan that is a shadow of its former self. So far the backup has been quick and reliable - just make sure you have a scheduled full backup in addition to the real-time setting - I learned that through trial and error and thankfully didn't lose any data as a result. Besides that I'm happy with performance and price.
So far, the system is stable and the mobile app is working great. Of course, time will tell, but it's doing exactly what I want it to. Did you hear that Amazon CloudDrive (the service I switched from)? This service is doing exactly what I want it to! Thanks iDrive!
Well the overall experience is pretty good and support have fixed the issues I had, which was the backup either doing nothing or missing files. One feature I'd really like is the ability to moves files/folders within the backup set (the cloud backup). If you add a directory to the backup set (in the windows app) then the location in the backup may not be the same if you do the same backup using the right click "add to backup set" or "backup now". Very annoying but I can see why it happens.
I am not a fan of iDrive. I tried to set it up on my laptop and did not succeed after several tries. It was not initutive at all in my opinion. Even contacted tech support for help. Still couldn't get it set up and running. Finally contacted customer support to cancel and get a refund. Was on hold for quite awhile and when I finally spoke with an agent, I was told I needed to be transferred to the refund department. Back on hold I went. Finally the call seemed to transfer but it just rang and rang and then I went back to the same hold queue. At this point I tried a chat and that didn't work either. I was bounced around and responses took awhile. Finally on the third phone try I was able to connect to an agent . . . but because my original subscription was more than 20 days old, they were only willing to give me a partial refund. Clearly I was trying to set it up and was just not able to. It's not a lot of money, but in principle, they should have provided me with a full refund. Carbonite is more expensive, but is set up and working great.
iDrive offers a lot of features compared to the other backup programs, but it is more difficult to use. The price is competitive and capacity is good compared to other programs, so the value is good if it works. I'm hoping. I wanted to use the Shipped Hard drive service for initial backup, but it is expensive if you are located in Canada, rather than the US. Running the initial backup took a long time and seemed slow compared to others I've tried. I got messages that my backups had failed, but I had trouble determining why it had failed. The Help features in the desktop program aren't working, and when I contacted support they didn't believe me. I submitted a couple Support tickets for my problems, but didn't receive any resolutions. (After a week.) I've spent 3 weeks with it so far, and I'm still hoping to get it working, but it's been frustrating.
Great product, I'm using it for years and very satisfied, the support is great as well. Very recommended
That Idrive is good for cloud and speed thats good. I am test and now trust cloud!
Fast synchronisation of files, easy to manage and maintain.
We decided to try iDrive after the recommendation of others and online searching. The service was so easy to set up and allowed me to not only cover my computer, but my wife’s as well. The backup system works seamlessly and really helps to alleviate concerns. We have lost data before due to hard drive crashes, including external drives. iDrive allows backup of connected drives as well. We travel a lot for work, so keeping digital copies and backups of information is extremely important and with iDrive I can be sure that my stuff is safe. Also, we opted for the online storage and it is fantastic. I have plenty of space and can access my files from anywhere.
I am relatively new to iDrive. So far, I've done a full image backup to the cloud and a full image backup to my external drive. Both backups were done without a hitch. I am still wading through the manual to get a far better handle of the program. What I like is the set it and forget it atmosphere of iDrive.
IDrive Online Backup is a cloud storage and backup solutions provider catering to both individual and business customers. The company offers a comprehensive range of services, including multi-computer backups for PCs, Macs, iPhones, Android devices, and servers, all managed under a single account. IDrive's offerings also extend to specialized cloud application backups for platforms such as Microsoft Office 365, Google Workspace, Salesforce, and Dropbox. Targeting a diverse clientele from home users to small and medium-sized businesses, IDrive provides flexible pricing plans that include significant discounts for first-time users. The platform emphasizes secure and efficient data storage, enabling users to safeguard their important information while benefiting from cost-effective solutions tailored to their specific needs.
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