Jet2.com is a leading travel and tourism company that specializes in providing affordable flight options for a variety of destinations, including sun, city, and ski locations. With a user-friendly online platform, customers can easily find and book cheap flights, as well as explore additional travel services such as Jet2holidays, car hire, and insurance. The company caters to a diverse range of travelers, from families seeking holiday packages to individuals planning city breaks or winter sports trips. Jet2.com is committed to delivering value and convenience, offering features such as low fare finders and group booking options. Its extensive network connects travelers to popular destinations across Europe and beyond, making it a preferred choice for those looking to enhance their travel experience with comprehensive services that meet various needs.
Jet2.com receives high praise from customers for its friendly and attentive staff, with many reviewers highlighting the excellent service both at the airport and during flights. Reviewers frequently mention the lovely cabin crew and the smooth booking process, contributing to an overall positive travel experience.
Flights are generally described as on time, with some travelers appreciating the well-organized nature of the service. However, there are notable complaints regarding flight delays and issues with arriving at less convenient terminals, which can lead to longer customs queues. Some customers express dissatisfaction with specific flight experiences, particularly regarding delays and boarding processes. Despite these criticisms, the majority of feedback reflects a strong sentiment towards Jet2.com, emphasizing its good service and quality.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Airline staff in airport and on the flight were excellent, no complaints at all”
“Our fist flight was ok, but we did not realised we would arrive at T2 in Geneva which is for charters and longer queu...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel & Tourism.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.2 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | 3.5 out of 5 (good) | — | 60 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.8 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: Jet2.com is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 3.5).
60 reviews of Jet2.com. Filter by what matters to you.
Firat time Ive been with Jet2.com on a flight - was surprised at the experience it was easy, they encourage taking your 10kg bag on board with an extra small bag - the plkanes are new with plenty of bag room and leg room space. As always the refresments price is high but the quality was good. Service was quick. Overall a nice expererience.
5 star caring service as always Are you serving Stockholm from Stansted
Delayed by 2 hours. Frustrating as communication from the jet 2 team was in frequent and poor. Understand delays happen but passengers need to be informed on the situation on a regular basis
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I had Assisted Travel - it was excellent. Polite and helpful Staff on both journeys. Rough weather en route to home and again Staff excellent communication to let us know and super safe landing.
Always better than ryanair and easyjet worth a bit extra on the cost but jet2 are getting more and more expensive. Lack of information on what the process is at passport control, ( in Lanzarote anyway), we spoke to many passengers who were confused. I know its down to the airports but surely the airlines have a better idea on the day what could communicated to passengers.
Found the planes used had extremely small width seats, and very hard - uncomfortable even for a 4.5hr flight. Return flight had only one bus sent to transport from plane to building - everyone packed in to unacceptable level
Friendly helpful staff. Sensible baggage allowance. Good price
A trouble free and very pleasant flight experience. At competitive prices and excellent in flight services. Recommend.
Once again we chose to use Jet2 for our flights for our holidays. As always the staff in the airport and on the flights were amazingly helpful. The twilight drop is excellent for us, so long may it continue. The flight out was on time , with a 1 hour delay flying home from Tenerife due to air traffic control issues in Manchester. The aircrafts were clean and tidy. The only bugbear I have, is that once again after booking well in advance for extra legroom seats together with my wife on our flight home we were separated. It was only across the aisle instead of being side by side. We book the seats to be together so we can watch films together on a shared device. This is not the first time we’ve had our seats changed for our flights. Which is slightly annoying. Therefore I can’t give you 5* which I would like to give.
Great flight with good customer service
Great service and staff with a smile.
We wedisappointed again as we had seats across an isle both ways! We travel wiv Jet2 7 times a year & do feel peeved when even single passengers travelling alone are put together when they are not bothered where they sit & we as a couple could have sat with one of them & being together as a couple! The staff as always were great!
Temperature on board was too hot . Made the journey feel very uncomfortable . Person in seat 5A. Had breathing difficulty and flight attendants had to deal with the issue .
Jet2.com is a leading travel and tourism company that specializes in providing affordable flight options for a variety of destinations, including sun, city, and ski locations. With a user-friendly online platform, customers can easily find and book cheap flights, as well as explore additional travel services such as Jet2holidays, car hire, and insurance. The company caters to a diverse range of travelers, from families seeking holiday packages to individuals planning city breaks or winter sports trips. Jet2.com is committed to delivering value and convenience, offering features such as low fare finders and group booking options. Its extensive network connects travelers to popular destinations across Europe and beyond, making it a preferred choice for those looking to enhance their travel experience with comprehensive services that meet various needs.
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