It appears there was a misunderstanding in your request. You've provided details about Jo-Ann Stores and its transition to being featured on Michaels' platform, rather than information about CrowdTrust, a review platform similar to Trustpilot. Without specific details about CrowdTrust, I cannot generate a precise company profile for it. However, I can offer a general template based on the information you intended to request about CrowdTrust, assuming it operates similarly to Trustpilot. CrowdTrust is an online review platform designed to foster trust between consumers and businesses by facilitating the sharing of genuine customer feedback. Serving as a bridge for communication, CrowdTrust offers a space where customers can leave reviews about their experiences with products or services, helping other consumers make informed decisions. With a user-friendly interface, the platform caters to a wide range of industries, allowing companies of all sizes to engage with their customers, respond to feedback, and improve their service offerings based on real-world insights. CrowdTrust's target market includes both individual consumers looking for reliable product or service recommendations and businesses aiming to enhance their reputation and customer satisfaction levels through transparency and direct engagement with their clientele.
Jo-Ann Stores faces significant criticism from customers, with a staggering 92% of reviews rating it poorly. Many reviewers express frustration over issues with online orders, citing cancellations and unfulfilled purchases, leading to lost money and time.
Complaints about poor customer service are rampant, with reports of rude staff and inadequate assistance in stores. Additionally, several customers mention deceptive pricing practices, such as misleading discounts. While a few reviewers appreciate the store's product selection and the physical shopping experience, these positives are overshadowed by the overwhelming dissatisfaction regarding order fulfillment and customer support. Overall, the sentiment is predominantly negative, reflecting a troubling trend for the company.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.4 | 653 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 2.3 | 3 |
| Aug 24 | 2.1 | 7 |
| Sep 24 | 1.7 | 6 |
| Oct 24 | 1.0 | 5 |
| Nov 24 | 1.3 | 18 |
| Dec 24 | 1.1 | 16 |
| Jan 25 | 1.0 | 9 |
| Feb 25 | 1.0 | 3 |
| Mar 25 | 1.0 | 2 |
| Apr 25 | 1.0 | 3 |
| May 25 | 1.0 | 3 |
| Jun 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Everything I ordered is high quality and exactly what I was hoping for”
“Been a customer at the Aurora, CO since it opened”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Arts & Crafts Supplies.
| Company | Overall | Legit | Website & app | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.4 out of 5 (poor) | 100 out of 100 | 1.3 out of 5 (poor) | 1.3 out of 5 (poor) | 1.3 out of 5 (poor) | −30% | 653 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.8 out of 5 (good) | −3% | 551 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 272 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | — | 4.8 out of 5 (good) | — | 25 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 25 |
Bottom line: Jo-Ann Stores is #5 of 5 on overall rating in this group. On website & app, Pellpax scores higher (5.0 vs 1.3).
500 reviews of Jo-Ann Stores. Filter by what matters to you.
Everything I ordered is high quality and exactly what I was hoping for. The shipping process was reasonable for the holiday season and they went above and beyond wrapping my items and making sure they arrived safely and intact. I will definitely be shopping with Joann's more!
Bad experience became GREAT experience. The Joann website had some time sensitive Daily Deal Drops that weren't reflecting the sale price when put in the cart. I sent an email, but didn't hear back until the next day, when the other sale had ended. I was informed that there must have been a glitch, and they asked if I could provide screen shots. Luckily, I had taken them, so I sent them. Realizing that there was an issue, they were able to credit my order to reflect the discounted price. AND, since I picked-up in store, I also got an additional 20% off the original order. So, it took a couple of emails, but they were apologetic, and helped resolve my issue quickly. Very pleased!
I ordered two very large pumpkins from Joannes and I got to tell you their customer service was great. The packaging was great. The pumpkins were great. The price was great. I can’t be happier. . I don’t know why somebody would give them a bad review because everytime I dealt with them customer wise they got right back to me Wonderful thank you Joanne’s
Quick answers to the questions people ask most.
Jo-Ann Stores' return policies may vary, especially for items purchased from closing stores. For the most accurate and up-to-date information, please visit our website or contact customer service.
The ability to use gift cards at stores that are closing can vary. For specific details regarding gift card usage under these circumstances, please check our website or reach out to customer service.
To check the status of your online order or a refund, please log in to your account on our website or contact our customer service team for assistance.
If you've received a faulty item, please contact our customer service as soon as possible with your order number, the item's details, and the issue's description to find a solution.
Purchasing and return policies may be affected during a bankruptcy process. For the most accurate information, please visit our website's FAQ section or contact customer service directly.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
My cashier happened to be store manager. I have written several great reviews to headquarters regarding Diane (even when she was with Michaels). She is very helpful and always willing to go the extra mile. She has a great attitude and personality. Her store is neat and organized. She is a great employee to the company.
I visited Joann store #2144 - Pembroke Pines location - on 7/2/24 to purchase some fabric; and, my experience with having Store Assistant, Gretchen Mendez, assist me was amazing. Apart from loving the fabrics I bought, and always loving to check out the beautiful and affordable products at Joann's from time to time, I had the most satisfying encounter with Gretchen. It was evident to me that customer satisfaction is one of Gretchen's priorities. This lady represented the Company at the highest level of customer care. Gretchen was very engaging, patient, caring, kind, courteous, personable, cheerful, pleasant, professional, efficient, quick without compromising the length of time I needed to complete my purchase, passionate about her job and company, very knowledgeable, and more. She never ignored the other customers, standing in line, but, in a caring manner, kept assuring them she'd be with them momentarily, while, always giving me the required attention. She provided me the same courtesy of assuring me she'd be with me shortly, when I waited in line. That gesture made me feel valued, and any impatience I might have had was allayed. It was evident to me as well that the customers who waited appreciated that they were being acknowledged. Gretchen's assistance in choosing my fabric enabled me to secure the most appropriate items. Gretchen is an asset to the Joann Company and a gem for customers. She is a keeper and fully understands the importance of exceptional customer service to foster customer satisfaction and secure returning customers. Thank you Gretchen. I wish you exponential growth with Joann Fabrics, as you continue to enrich your customers' experiences while lending to the success of the Joann Company. God bless you! Pat Edwards
Rachel a manager at the Fayetteville Ga store made my experience amazing. I ordered a GX37 sewing machine on line and when I received it it would not load the bobbin I chatted with Angel on the chat line and she as also helpful but couldn’t solve the problem.She referred me to the service centers but they were all at least a hour plus away from me. I called the store and Rachel immediately gave me options. She said we can take it back,exchange it, or you know what if you get here at 9am I will take a look at it. I was there at 9am the next day,she greeted me looked at it and immediately saw the problem. She exchanged it after she opened, checked and threaded the new machine all the time smiling and having conversation with me about sewing. She turned what could have been a discouraged customer into a extremely happy one. Thank you Rachel and I will have no problem driving the 30 minutes from Griffin to shop at your store ❤️
My products arrived in great condition, a week earlier than originally posted and the communication from Joann regarding my shipment was fantastic. I was actually surprised as we are experiencing a huge number of wildfires in our area and I wasn't sure if they would be able to deliver due to road closures etc. Super happy and will be ordering again. 🇨🇦
I am writing to let you know of my incredible experience with your customer service employee Israel Henry. I purchased 30 buttons (10 packs) which I bought in a combination of on-line and in three different stores. After finding out it was going to cost me $100 to have the buttons changed to the new ones I purchased which came to about $60, I attempted to return them. The on-line orders emails were somehow lost and I wasn't able to get a full refund. When I called customer service, not only did I get a professional, warm and friendly person, but he saved me the trouble of having to go back to the store for my refund and gave me a direct refund. After everything I went through to purchase the buttons (driving to three of your locations and on-line) this saved me an incredible amount of time and energy not to mention the gas. I so appreciated his ability to make this happen. I was about ready to never shop in your store again; but have now changed my mind and will continue to be a customer! Thank you!
I live in Mexico and Jo-Ann now has international delivery. It is not cheap, but it makes it possible to get the yarn I like,
Updated text & now 5 star rating! Totally satisfied now. I received the fleece in 3 separate shipments — all within 1 week of ordering. ($130 order) Excellent quality fleece, super sale price, very cute and perfect for my needs. My previous concern now explained in an acceptable manner. I was alarmed that they continued to hit my debit card without authorization. They explained in an email that Their process is to hold funds in a “pending” state but charge the card on day of shipment only for the amount shipped that day. For example, my order came from 2 different locations in 3 separate shipments— and I was debited 3 times in addition to the original amount held— but not spent— in pending. I don’t necessarily LIKE that they routinely hold/ tie-up twice the amount if your order… BUT it is not criminal, not theft, and now that I understand what the heck is going on, I will put up with it and plan accordingly because the quality is excellent and their sale prices make it affordable for me to treat my customers (doggies) with a snuggly warm cute fleece bandanna — which I couldn’t otherwise afford to do. — Audrey Original Text: Horrific fraud of a company. Took my money yesterday… Then took more money out of my debit account today! Can’t get through by phone— the number changed to an insurance company. I ordered 2 bolts of fleece fabric + additional yardage. The worst part is they did this to me before. Hit my account several times and sent scant part of the order without a refund. I realized my mistake as soon as I completed my online order— damn they got me again. I meant to order from Michaels — not Joann Fabric. I have a small dog grooming shop and cannot afford this fraud!! I planned to give comfy fleece bandannas for the doggies after their grooming.
I've been ordering online with Joann's for about 4 years now. I order by the bolt for my business. It has the best prices and the cutest prints. I'm out in Hawaii and I super appreciate their delivering here as we don't have a local store here. I would say 99.5% of the time my orders are correct. And while it's a toss up exactly how long it will take to come, I do get it within about a month or even in a few days. I love Joann's, I wish they would have a store over here!
Ok, I see the bad reviews, but let me add a positive one. I am UK based, I happily shop in Jo-Ann when visiting the US. When there last month, I discovered they ship to the UK. So I placed an order. I was kept fully updated throughout the delivery process and my order arrived very fast - less than 10 days, complete and packaged well. I have since placed another order which has also made it here in record speed just waiting for its arrival to my door now. Delivery is free over £113.99, or £10.99 below this amount, which I feel isn’t too bad. Plus any international customs charges will be added so you can see what it will cost without nasty surprises!
I’d like to send a big kudos to Franscois at the Colorado Blvd. store in Denver, Co. He was very proactive from the moment I entered the fabric section offering his assistance politely without being too aggressive. Then at the time I encountered an issue with a previous overcharge on a purchase for which I provided a receipt, he remedied the problem satisfactorily and fairly. I asked his advise on coordinating two fabric choices for which he expertly gave his opinion. I agreed. I find his professionalism and management skills to be more than qualified for JoAnn’s. Thank you to have such good and capable people!
I ordered a lot of Bernat Blanket Yarn from Jo-Ann because it is not sold in the Netherlands. The quality of the products are great and was shipped really fast. My order arrived 6 days after ordering. Really pleased with Jo-Ann and will definitely order there again!!
I had a bad experience in the Youngstown, OH store that was made so much better by exceptional customer service. I had coupon codes on my app, and when I checked out the associate told me that they wouldn't work. She didn't even try. Several days later, I received a survey in my email about my transaction and I remarked about what happened. I was almost immediately contacted by the store manager who looked up my transaction and found out that I was in fact eligible for a discount. She credited my card and apologized for the situation.
The alterations provided by Missy at the Bel Air, MD, store exceeded expectations. She provided assistance on materials needed to accommodate the desired results. She also kept me abreast of the status of work; which is very important. Thank you, Sherrie Rosero
I’m right in this review regarding the Jo Ann’s located in Maplewood I believe the sales lady‘s name was Emma she was very helpful, kind and bubbly she also helped us find a coupon online which saved us Just about 50% off the price that we would’ve spent at Michael’s me and my husband really appreciate if her customer service I’m not sure if she was a manager or not but she definitely deserves a raise for great customer service which is super hard to find these days
Today I bought Knit Solid black 95% rayon and 5% spandex material again. I didn't know how to sew this fabric when I first bought it on March 2, 2021. I called Joann's Torrance, CA location this past week and a nice person gave me some advice. Today, another nice person, the Assistant Manager gave me more good advice on Stabilizing the rayon material and also explained the different sewing machine needles to me. I am so HAPPY that Joann's is in Torrance. They should teach sewing in public schools again.
It appears there was a misunderstanding in your request. You've provided details about Jo-Ann Stores and its transition to being featured on Michaels' platform, rather than information about CrowdTrust, a review platform similar to Trustpilot. Without specific details about CrowdTrust, I cannot generate a precise company profile for it. However, I can offer a general template based on the information you intended to request about CrowdTrust, assuming it operates similarly to Trustpilot. CrowdTrust is an online review platform designed to foster trust between consumers and businesses by facilitating the sharing of genuine customer feedback. Serving as a bridge for communication, CrowdTrust offers a space where customers can leave reviews about their experiences with products or services, helping other consumers make informed decisions. With a user-friendly interface, the platform caters to a wide range of industries, allowing companies of all sizes to engage with their customers, respond to feedback, and improve their service offerings based on real-world insights. CrowdTrust's target market includes both individual consumers looking for reliable product or service recommendations and businesses aiming to enhance their reputation and customer satisfaction levels through transparency and direct engagement with their clientele.
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