Kempinski Hotels is a prestigious hospitality company that operates a collection of luxury five-star hotels and resorts around the globe. With a presence in key destinations such as Munich, Bangkok, Berlin, Dubai, Istanbul, Doha, and Cancún, the company offers a wide array of accommodations designed to cater to both leisure and business travelers. Guests can expect high-quality amenities, exceptional service, and unique local experiences that reflect the culture and heritage of each location. Targeting affluent customers seeking luxury travel experiences, Kempinski Hotels provides options for city breaks, relaxing holidays, and business trips. The company emphasizes direct booking through its website, ensuring competitive rates for guests. With a focus on elegance and comfort, Kempinski aims to create memorable stays in distinctive settings, appealing to those who appreciate sophisticated hospitality and personalized service.
Kempinski Hotels receives a mixed response from guests, reflecting both commendable service and significant shortcomings. Many reviewers praise the luxurious ambiance and high-quality service at specific locations, such as the Kempinski Seaside Resort in Seychelles and the Adlon Berlin, where staff are noted for their attentiveness and professionalism.
However, a substantial number of customers express disappointment, citing poor customer service, inadequate room conditions, and unsatisfactory food quality. Complaints about high fees not matching the experience are common, with some guests feeling that the hotels do not live up to their luxury branding. Issues like ineffective air conditioning and lack of accountability from management further contribute to negative sentiments.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.4 | 53 | 100% | -0.7 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 5.0 | 1 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | 1.0 | 2 |
| May 25 | 3.5 | 2 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 53 most recent reviews.
“ADLON Berlin Service Kultur der Spitzenklasse”
“I trusted the Kempinski brand to stand for service, excellence, and integrity”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.4 out of 5 (fair) | 100 out of 100 | 3.4 out of 5 (fair) | 2.2 out of 5 (poor) | 2.2 out of 5 (poor) | — | 53 |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 2.1 out of 5 (poor) | 2.6 out of 5 (poor) | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: Kempinski Hotels is #5 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 2.2).
53 reviews of Kempinski Hotels. Filter by what matters to you.
Kempinski Dead Sea Resort in Jordan is beyond belief! They will food poison you, double charge you and laugh at you when you are leaving the hotel. Furthermore, nobody from the head quarters will answer any emails if you are complaining. Litterally a real class A sh**hole. Pardon my French, but I spent most of the time on the can.
Very disappointing experience with Kempinski hotel. We missed our reservation due to personal issues. We contacted the hotel and spoke to Arm who said it would be OK and we could rebook (lie). When we asked them to confirm, everything changed. The lie, the lack of compassion, the ability to find a compromise or willingness to help is something I haven’t seen before. Stay away.
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Polarized pattern: few middle ratings. 57% of recent reviews are 4–5★ and 36% are 1–2★.
Wonderful experience with these hotels. Superb service.
Ich war heute das erste Mal im Palais Hansen Kempinski und sicher auch das letzte Mal! Nicht in einem Zimmer sondern nur zu Gast bei der Kriminacht. War sehr enttäuscht. Habe ein nobles Lokal erwartet. Stattdessen war es kalt, über die Klimaanlage pfiff der Wind (nur leicht überspitzt ausgedrückt!), und überhaupt ist auch durch die Einrichtung das Wohnklima eher kalt. Das Personal ist sehr freundlich, aber leider vergesslich.
Totally charming and welcoming staff, they were especially fabulous with the children. They suggested lots of activities for them. A very happy stay. Amazing breakfast, stylish suite, reasonable price!
Stayed at the kempinski Nile hotel in the present suit, and the aircon did not work the entire time in the bedroom. No discount or fixing of the problem!
Great hotel (High Tatras, Slovakia) and our stay was good. However, we booked via Booking.com and Kempinski debited the cost of our two rooms TWICE. Despite several emails to and fro they are refusing to refund the additional £1340 taken in error. Utterly outrageous. Lawyers now being instructed.
Wunderbar! Immer wieder.
Adlon Kempinski Berlin has excellent rooms and food
After last revue om Kempinski Aqaba Jordan there has only ben god things to report and except for the fishrestaurant everything has ben worthy of the 5 star clas
Superb atmosphere, a hotel that I would definitely come back to. It was my first time going to this hotel so I didn't really know what to expect, however, everything exceeded my expectations and I do recommend it to everyone who has a chance to stay here. Friendly staff, good food, and the rooms are really nice. Holding off for a 5-star review just until the next time I'm able to visit this hotel to see if it holds up to my first pleasant experience.
My family and I made a reservation at Kempinski hotel in dead sea. When we arrived at 5 pm, we asked if it was possible to have a late check out since we arrived that late, at the hotel, the deskfront officer said it wasn’t any problem and convinced us to upgrade (with a difference of a couple of hundred dinars jd. valuta )our reservation to the Ishtar building, and so we did. The third day they called our room at 8am, to remind us that’s was time for our check out at noon, and if they should send us someone to pick up our luggage??? We explained that we had a late check out it was the agreement, no understanding and that was not possible, he said, there’s not such arrangements. Not a trustworthy staff, only out there to suck out your money and a very, bad vacation experience, thank you for that! No more Kempinski Hotels for us.
Havde min til dato dårligste hotel oplevelse på Kempinski Budapest. På et 5 stjernet hotel skal der være mulighed for at lave en kop kaffe, ligesom det ikke skal være nødvendigt at bede om ekstra sæbe! Det rettede de dog op på, men efter hjemkomst valgte de at trække ekstra 1400kr fra mit mastercard - da jeg ringede til dem var beskeden at jeg havde røget på værelset, hvilket var en lodret løgn😡😡😡 det kostede indtil flere opkald og emails førend jeg fik mine penge retur. Føj for en opførsel - kan IKKE anbefales! Har efterfølgende hørt om lignende træk af penge efter hjemkomst, så jeg er ikke den eneste👎👎👎👎👎👎
Kempinski Hotels is a prestigious hospitality company that operates a collection of luxury five-star hotels and resorts around the globe. With a presence in key destinations such as Munich, Bangkok, Berlin, Dubai, Istanbul, Doha, and Cancún, the company offers a wide array of accommodations designed to cater to both leisure and business travelers. Guests can expect high-quality amenities, exceptional service, and unique local experiences that reflect the culture and heritage of each location. Targeting affluent customers seeking luxury travel experiences, Kempinski Hotels provides options for city breaks, relaxing holidays, and business trips. The company emphasizes direct booking through its website, ensuring competitive rates for guests. With a focus on elegance and comfort, Kempinski aims to create memorable stays in distinctive settings, appealing to those who appreciate sophisticated hospitality and personalized service.
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