Lost our contracts night before moving day!
I don’t even know where to start. To keep it simple, the evening before we were due to complete on the sale of our home we received a phone call from Knights to say that the solicitor who’d been dealing with us throughout our sale has left the company with immediate effect and they’d LOST our signed contracts! This obviously caused us a lot of stress and unnecessary grief the night before we were due to move. We’ve since raised a formal complaint with Knights and included other issues we faced. We paid a premium for this company- £1,000+ more than other firms and certainly didn’t receive a premium service. We’ve received a formal letter of “apology” and offer of £100 compensation. To note- the contracts still have not been found thus breaching GDPR. Absolutely appalled at their service and mere “sorry”.
