Die Beratung lässt zu wünschen übrig
Die Beratung lässt zu wünschen übrig, keine gute Sprachverständigung und Konversation.

CrowdTrust is a review platform dedicated to helping consumers make informed decisions in the travel and tourism sector. By providing a space for users to share their experiences, the company aims to foster transparency and trust between travelers and service providers. Customers can find authentic reviews on various travel-related services, including accommodations, flights, and activities, allowing them to choose options that best suit their needs. Targeting both leisure and business travelers, CrowdTrust serves as an essential resource for individuals seeking reliable information before making travel arrangements. The platform encourages users to contribute their insights, creating a comprehensive database of experiences that can guide future travelers in their planning. With an emphasis on community-driven feedback, CrowdTrust plays a vital role in enhancing the overall travel experience while promoting accountability within the industry.
Reviewers express a generally positive experience with lastminute.com, highlighting the ease of the booking process and the quality of service provided. Many customers appreciate the affordability and efficiency of their trips, with specific praise for helpful staff and smooth transactions.
However, there are notable complaints regarding customer service, particularly in emergency situations, where some users report difficulties in contacting support and inadequate responses to flight changes. Issues with incorrect driver information for rentals and delayed confirmations for transfers also surface. Despite these challenges, the overall sentiment remains favorable, with a significant majority of users satisfied with their travel experiences.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Easy to use website but at the same time very informative, if you look hard enough you can find the right deal to mat...”
“The webpage for connecting to customer care is completely broken—pages either won’t load properly or end up as dead ends”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel & Tourism.
| Company | Overall | Legit | Service | Booking | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.8 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 3.3 out of 5 (fair) | 4.2 out of 5 (good) | — | 60 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 4.2 out of 5 (good) | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 1,050 |
Bottom line: lastminute.com is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 3.3).
60 reviews of lastminute.com. Filter by what matters to you.
Die Beratung lässt zu wünschen übrig, keine gute Sprachverständigung und Konversation.
J’avais louer une voiture à récupérer à l’aéroport, je n’ai pas trouvé l’agence tout de suite et après avoir galéré à la trouver l’hôtesse me dit qu’il est trop tard et que la location est annulée, rien n’est précisé lors de la réservation sur le fait qu’après 1 h la location est perdue…
Impossible to get a refund. We were unable to travel due to an expired passport. Contacted customer services and was told there was nothing they could do as it was within 12h of travel. A second time Lastminute was contacted and promised to send me a quote for a refund, they sent me an email saying they've provided a quote, but upon clicking it said they require more information and I need to speak to customer services. Third attempt I contacted customer services and they told me they'd provide another quote for a refund that has to be accepted within one hour once received but wouldn't tell me when it would be sent. Second email received saying your quote is now ready, upon clicking it says I need to speak to customer services. I would not recommend this company and instead suggest you book directly with hotels and airlines,all of which said they were unable to help as I had booked with Lastminute and would have to sort with Lastminute instead, who, as above, are useless
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CrowdTrust is a review platform dedicated to helping consumers make informed decisions in the travel and tourism sector. By providing a space for users to share their experiences, the company aims to foster transparency and trust between travelers and service providers. Customers can find authentic reviews on various travel-related services, including accommodations, flights, and activities, allowing them to choose options that best suit their needs. Targeting both leisure and business travelers, CrowdTrust serves as an essential resource for individuals seeking reliable information before making travel arrangements. The platform encourages users to contribute their insights, creating a comprehensive database of experiences that can guide future travelers in their planning. With an emphasis on community-driven feedback, CrowdTrust plays a vital role in enhancing the overall travel experience while promoting accountability within the industry.
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