CrowdTrust is a review platform dedicated to helping consumers make informed decisions in the travel and tourism sector. By providing a space for users to share their experiences, the company aims to foster transparency and trust between travelers and service providers. Customers can find authentic reviews on various travel-related services, including accommodations, flights, and activities, allowing them to choose options that best suit their needs. Targeting both leisure and business travelers, CrowdTrust serves as an essential resource for individuals seeking reliable information before making travel arrangements. The platform encourages users to contribute their insights, creating a comprehensive database of experiences that can guide future travelers in their planning. With an emphasis on community-driven feedback, CrowdTrust plays a vital role in enhancing the overall travel experience while promoting accountability within the industry.
Reviewers express a generally positive experience with lastminute.com, highlighting the ease of the booking process and the quality of service provided. Many customers appreciate the affordability and efficiency of their trips, with specific praise for helpful staff and smooth transactions.
However, there are notable complaints regarding customer service, particularly in emergency situations, where some users report difficulties in contacting support and inadequate responses to flight changes. Issues with incorrect driver information for rentals and delayed confirmations for transfers also surface. Despite these challenges, the overall sentiment remains favorable, with a significant majority of users satisfied with their travel experiences.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Easy to use website but at the same time very informative, if you look hard enough you can find the right deal to mat...”
“The webpage for connecting to customer care is completely broken—pages either won’t load properly or end up as dead ends”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel & Tourism.
| Company | Overall | Legit | Service | Booking | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.8 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 3.3 out of 5 (fair) | 4.2 out of 5 (good) | — | 60 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 4.2 out of 5 (good) | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 1,050 |
Bottom line: lastminute.com is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 3.3).
60 reviews of lastminute.com. Filter by what matters to you.
I found ease of the booking process and the service provided was really good .Some sights to book through could be a bit more confusing which makes it more difficult to book but really happy with last minute .com site
Pelkät lennot tilasin. Kaikki toimi niinkuin piti ja matka oli edullinen. Olen tyytyväinen🙂
Giulia e' stata davvero fantastica trovando il modo per prenotare la nostra vacanza a Lampedusa , davvero professionale
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Geen negatieve ervaringen tijdens de reis alles, verliep zoals voorzien ! Alleen ging onze valies verloren tijdens de terugvlucht van Faro naar Zaventem en die hebben we 4 dagen na de vlucht, niettegenstaande ze werd blijkbaar werd teruggevonden, nog altijd niet thuis gekregen! Dit is natuurlijk niet de schuld van lastminute.com maar van Transavia !
Excepto el transfer hotel/aeropuerto todo correcto. La confirmación del transfer me llegó a las 04:00 a.m. para una recogida a las 06:00 a.m. Demasiado tarde, muy muy tarde!
In general I am very happy with my trip and everything was very good.
E' da tempo che utilizzo Last Minute per i miei viaggi e sono sempre stata soddisfatta
Combined 2 flights from different airlines into one payment and was cheaper in the long run
Nice hotel, easy booking. Good location. Would go again
Andato tutto a meraviglia dal viaggio all’alloggio Fantastico
1 - best deals make you feel always great as last minute does. 2) company doing well in finding all complete deal under one roof
CrowdTrust is a review platform dedicated to helping consumers make informed decisions in the travel and tourism sector. By providing a space for users to share their experiences, the company aims to foster transparency and trust between travelers and service providers. Customers can find authentic reviews on various travel-related services, including accommodations, flights, and activities, allowing them to choose options that best suit their needs. Targeting both leisure and business travelers, CrowdTrust serves as an essential resource for individuals seeking reliable information before making travel arrangements. The platform encourages users to contribute their insights, creating a comprehensive database of experiences that can guide future travelers in their planning. With an emphasis on community-driven feedback, CrowdTrust plays a vital role in enhancing the overall travel experience while promoting accountability within the industry.
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