Easy to use website but at the same…
Easy to use website but at the same time very informative, if you look hard enough you can find the right deal to match your budget.

CrowdTrust is a review platform dedicated to helping consumers make informed decisions in the travel and tourism sector. By providing a space for users to share their experiences, the company aims to foster transparency and trust between travelers and service providers. Customers can find authentic reviews on various travel-related services, including accommodations, flights, and activities, allowing them to choose options that best suit their needs. Targeting both leisure and business travelers, CrowdTrust serves as an essential resource for individuals seeking reliable information before making travel arrangements. The platform encourages users to contribute their insights, creating a comprehensive database of experiences that can guide future travelers in their planning. With an emphasis on community-driven feedback, CrowdTrust plays a vital role in enhancing the overall travel experience while promoting accountability within the industry.
Reviewers express a generally positive experience with lastminute.com, highlighting the ease of the booking process and the quality of service provided. Many customers appreciate the affordability and efficiency of their trips, with specific praise for helpful staff and smooth transactions.
However, there are notable complaints regarding customer service, particularly in emergency situations, where some users report difficulties in contacting support and inadequate responses to flight changes. Issues with incorrect driver information for rentals and delayed confirmations for transfers also surface. Despite these challenges, the overall sentiment remains favorable, with a significant majority of users satisfied with their travel experiences.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Easy to use website but at the same time very informative, if you look hard enough you can find the right deal to mat...”
“The webpage for connecting to customer care is completely broken—pages either won’t load properly or end up as dead ends”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel & Tourism.
| Company | Overall | Legit | Service | Booking | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.8 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 3.3 out of 5 (fair) | 4.2 out of 5 (good) | — | 60 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 4.2 out of 5 (good) | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 1,050 |
Bottom line: lastminute.com is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 3.3).
60 reviews of lastminute.com. Filter by what matters to you.
Easy to use website but at the same time very informative, if you look hard enough you can find the right deal to match your budget.
Alles lief reibungslos, Buchung für extra kleines Gepäck war perfekt, nur wäre es schön, wenn man zu zweit bucht, vom Generator auch zwei Plätze nebeneinander angeboten zu bekommen. Wir saßen zweimal getrennt, obwohl es noch genügend Platz im Flieger gab. Wenn das dazu dienen soll, nochmal Geld mit dem Verksuf von Sitzplätzen zu bekommen, dann ist das echt schade.
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Easy to book clear updates
Rapide conforme à l'attendu mais absence de support humain en cas de questions, c'est un peu stressant
Location of hotel was ideal but the room was not what we expected for 4 stars
Malta ist toll, leider wurden beide Gepäckbuchungen wieder von lastminute.com storniert und das Geld zurück überwiesen. Keine Ahnung, was da schief gelaufen ist.
The jet to Manchester was too small and light in the air. Not as comfy as the big planes
La struttura si è rivelata meglio di quanto li aspettassi!
Très bon rapport qualité prix
CrowdTrust is a review platform dedicated to helping consumers make informed decisions in the travel and tourism sector. By providing a space for users to share their experiences, the company aims to foster transparency and trust between travelers and service providers. Customers can find authentic reviews on various travel-related services, including accommodations, flights, and activities, allowing them to choose options that best suit their needs. Targeting both leisure and business travelers, CrowdTrust serves as an essential resource for individuals seeking reliable information before making travel arrangements. The platform encourages users to contribute their insights, creating a comprehensive database of experiences that can guide future travelers in their planning. With an emphasis on community-driven feedback, CrowdTrust plays a vital role in enhancing the overall travel experience while promoting accountability within the industry.
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