CrowdTrust is a review platform dedicated to helping consumers make informed decisions in the travel and tourism sector. By providing a space for users to share their experiences, the company aims to foster transparency and trust between travelers and service providers. Customers can find authentic reviews on various travel-related services, including accommodations, flights, and activities, allowing them to choose options that best suit their needs. Targeting both leisure and business travelers, CrowdTrust serves as an essential resource for individuals seeking reliable information before making travel arrangements. The platform encourages users to contribute their insights, creating a comprehensive database of experiences that can guide future travelers in their planning. With an emphasis on community-driven feedback, CrowdTrust plays a vital role in enhancing the overall travel experience while promoting accountability within the industry.
Reviewers express a generally positive experience with lastminute.com, highlighting the ease of the booking process and the quality of service provided. Many customers appreciate the affordability and efficiency of their trips, with specific praise for helpful staff and smooth transactions.
However, there are notable complaints regarding customer service, particularly in emergency situations, where some users report difficulties in contacting support and inadequate responses to flight changes. Issues with incorrect driver information for rentals and delayed confirmations for transfers also surface. Despite these challenges, the overall sentiment remains favorable, with a significant majority of users satisfied with their travel experiences.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Easy to use website but at the same time very informative, if you look hard enough you can find the right deal to mat...”
“The webpage for connecting to customer care is completely broken—pages either won’t load properly or end up as dead ends”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel & Tourism.
| Company | Overall | Legit | Service | Booking | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.8 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 3.3 out of 5 (fair) | 4.2 out of 5 (good) | — | 60 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 4.2 out of 5 (good) | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 1,050 |
Bottom line: lastminute.com is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 3.3).
60 reviews of lastminute.com. Filter by what matters to you.
7 months ago
I found ease of the booking process and the service provided was really good .Some sights to book through could be a bit more confusing which makes it more difficult to book but really happy with las... See more
7 months ago
Pelkät lennot tilasin. Kaikki toimi niinkuin piti ja matka oli edullinen. Olen tyytyväinen🙂
7 months ago
The Last minute.com website removed my husband as the named driver. I paid extra for full waiver. I contacted you immediately, you confirmed you would change name of driver with rental company and... See more
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I found ease of the booking process and the service provided was really good .Some sights to book through could be a bit more confusing which makes it more difficult to book but really happy with last minute .com site
Pessima gestione di un'emergenza con partenza imminente (11 aprile). La compagnia originale (Etihad) ha posticipato il mio volo di 24 ore. Ai sensi del Regolamento CE 261/2004, ho il diritto legale alla riprotezione (re-routing) il prima possibile. Ho rifiutato il volo del 12 aprile perché mi causa la perdita di hotel e tour a Osaka già pagati. Ho fornito all'assistenza una soluzione alternativa disponibile sul loro stesso portale per l'11 aprile: volo KLM 1614 (LIN-AMS) + KL 867 (AMS-KIX) delle ore 11:00. Nonostante il caso sia stato classificato come 'emergenza', l'assistenza in chat si è limitata a chiudere la conversazione offrendo solo un rimborso che, visti i prezzi attuali raddoppiati, non mi permetterebbe di ricomprare il biglietto.
Pelkät lennot tilasin. Kaikki toimi niinkuin piti ja matka oli edullinen. Olen tyytyväinen🙂
The Last minute.com website removed my husband as the named driver. I paid extra for full waiver. I contacted you immediately, you confirmed you would change name of driver with rental company and didn’t. When we arrived they charged us another £200. Waiver insurance. The car was so badly damaged it had to be returned before we even got on the motorway, the rental company you used was Record Go. The travel lodge at Barbere del Vallés Barcelona, was riddled with mould, along the walls and in the bathroom, the bath had damage and it looked like they had put tippex over it, the toilet had a crack in it, the plastic behind the sink had yellow tarnish like a burn mark. The tiles on the wall and floor had damp between each tile. This was not a nice experience, there was no aircon, it blew out warm heat and the room was already hot, we had to have the window open at all times. The window faced the outsider corridor and everyone looked into room as they walked passed. We were put on the 4th floor and I have a fear of heights.
Giulia e' stata davvero fantastica trovando il modo per prenotare la nostra vacanza a Lampedusa , davvero professionale
Tutto perfetto, dalla prenotazione alla vacanza veramente top. Da consigliare. Grazie all’operatrice Luisa che è molto disponibile a soddisfare le mie esigenze!!
Geen negatieve ervaringen tijdens de reis alles, verliep zoals voorzien ! Alleen ging onze valies verloren tijdens de terugvlucht van Faro naar Zaventem en die hebben we 4 dagen na de vlucht, niettegenstaande ze werd blijkbaar werd teruggevonden, nog altijd niet thuis gekregen! Dit is natuurlijk niet de schuld van lastminute.com maar van Transavia !
Excepto el transfer hotel/aeropuerto todo correcto. La confirmación del transfer me llegó a las 04:00 a.m. para una recogida a las 06:00 a.m. Demasiado tarde, muy muy tarde!
In general I am very happy with my trip and everything was very good.
E' da tempo che utilizzo Last Minute per i miei viaggi e sono sempre stata soddisfatta
otel ve çalışanları hiç iyi değildi ve ne yazıkki hiç memnun kalmadım.
Easy to use website but at the same time very informative, if you look hard enough you can find the right deal to match your budget.
Die Beratung lässt zu wünschen übrig, keine gute Sprachverständigung und Konversation.
Alles lief reibungslos, Buchung für extra kleines Gepäck war perfekt, nur wäre es schön, wenn man zu zweit bucht, vom Generator auch zwei Plätze nebeneinander angeboten zu bekommen. Wir saßen zweimal getrennt, obwohl es noch genügend Platz im Flieger gab. Wenn das dazu dienen soll, nochmal Geld mit dem Verksuf von Sitzplätzen zu bekommen, dann ist das echt schade.
Mon vol en direction de Bangkok a été annulé 1 jour et demis avant le départ durant 3 jours silence radio aucune réponse j’ai du partir avec une autre compagnie et personne ne m’a prévenu que mon billet retour aussi etait annulé j’ai donc 1300€ en suspend et aucun moyen de rentré en France pour le 8 avril
Very difficult to reach - extremely hard to deal with and get things sorted.
CrowdTrust is a review platform dedicated to helping consumers make informed decisions in the travel and tourism sector. By providing a space for users to share their experiences, the company aims to foster transparency and trust between travelers and service providers. Customers can find authentic reviews on various travel-related services, including accommodations, flights, and activities, allowing them to choose options that best suit their needs. Targeting both leisure and business travelers, CrowdTrust serves as an essential resource for individuals seeking reliable information before making travel arrangements. The platform encourages users to contribute their insights, creating a comprehensive database of experiences that can guide future travelers in their planning. With an emphasis on community-driven feedback, CrowdTrust plays a vital role in enhancing the overall travel experience while promoting accountability within the industry.
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