Lebara Mobile is a mobile network provider based in the UK, catering primarily to value-seeking customers. The company specializes in offering budget-friendly mobile plans, including SIM Only deals and pay-as-you-go options, starting from just £5 a month. With a focus on affordability, Lebara aims to provide flexible mobile solutions that meet the needs of individuals looking for cost-effective communication services. Targeting a diverse customer base, Lebara Mobile appeals to those who prioritize value without compromising on quality. The company's services are particularly beneficial for customers seeking straightforward mobile options, whether for personal use or for staying connected while traveling. Through its accessible pricing and straightforward plans, Lebara Mobile continues to be a viable choice for budget-conscious consumers in the competitive UK telecommunications market.
Lebara Mobile receives overwhelmingly positive feedback from customers, particularly praising its exceptional customer service. Reviewers frequently highlight the helpfulness and professionalism of staff members like Ashish, Velakini, and Abhijeet, who provide quick and effective support.
Many people appreciate the great value for money and reliable mobile connections, noting that their issues are resolved promptly with minimal waiting time. However, some customers express concerns regarding the performance of 5G services, indicating that it does not always meet expectations. Despite this minor drawback, the overall sentiment remains highly favorable, with consumers feeling satisfied with the service and support they receive. Overall, Lebara Mobile is viewed positively for its customer-centric approach and competitive pricing.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 1,060 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 4.6 | 79 |
| Jul 25 | 4.7 | 921 |
| Aug 25 | 4.6 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I just contacted the customer service of Lebera”
“Been in cyprus 4 days no internet, customer service is 0 stay away, there’s a reason there cheap, useless”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.7 out of 5 (good) | 3.7 out of 5 (good) | — | 1,060 |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 3.5 out of 5 (good) | — | 1,060 |
Bottom line: Lebara Mobile (UK) is #1 of 5 on overall rating in this group. On value, Maya Mobile scores higher (4.6 vs 3.7).
500 reviews of Lebara Mobile (UK). Filter by what matters to you.
The most awful company in the uk totally useless.never used a company so incompetent as Lebara. Been in cyprus 4 days no internet, customer service is 0 stay away, there’s a reason there cheap, useless. Still been 5 days received a call yesterday they will be in touch, nearly a week no internet. These are a joke stay well clear.
Very bad service, my grammar school is starting on Monday and I need my SIM to contact my parents, I have just 1 day left the order hasn't even arrived yet and they promised next day delivery service by royal mail, nevertheless, they said shortly I'll get a link to track my parcel through royal mail but that never arrived.
I tried to buy a new plan for 30GB's starting at £1.99 for the 1st 3 months. But when I changed my old number back on to the sim. It altered plan by cancelling it! So I couldn't call anyone.
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Two and a half years after giving Lebara UK a 5 star review, I have to change to 1 star. Over three months ago, the signal for mobile internet and calls disappeared in my local town centre. Most other places are fine. Unfortunately it is in the town centre I need the internet to check bus times, and shop. At first it was just weekends, now it is every day. I can't take it up with Vodafone because I pay Lebara, so I asked Lebara to contact Vodafone. After nearly a month, Lebara asked if it was still a problem. Then they asked me to take Speed Net readings, which proved my point. But on submitting these, Lebara says there is no problem and it must be my handset. Rubbish.
I am wondering how many more bad reviews I will have to leave before Lebara get their act together? I received a call today at 13:22, but as I was driving the operative asked what time he could call back and I said 16:30 as I wouldn't be available until then. I accessed my phone at 16:25 and waited for the promised call and I waited and waited and waited ..... It is now 17:53 so I don't expect the call will materialise 😡. If this is a measure of their competence then they are doomed for failure because they obviously can't tell the time or they are ringing from another continent. Message for Lebara Send a SIM card that actually works because I am getting really annoyed with the lack of professionalism displayed by this company! You have my email address so use it as it is available 24/7 .... but don't expect me to hang around waiting for a call which never materialises
Follow up the previous review on 2 July 2025. Things started to move in what I thought was the right direction. I received a reply from John-Paul Patten Operations Director and a follow up call to help with my complaint. To my surprise I received a call agreeing to the compensation I suggested. Now it's back to the appalling customer service, who agree with everything just to make you go away.
In the UK it works fine and I have always wondered, how can it be so cheap and just perform like Vodafone? Well, it doesn’t. I am on a road trip through Europe and both my phone and my wife’s one (Lebara) took hours to connect to any network in France, now we have been in Switzerland all day and despite the phone showing 5G, there is just zero internet so we have no sat nav, no connection at all. Luckily, I’ve got my work phone (Vodafone) which works fine. I will cancel Lebara as soon as we get back to the UK. Unacceptable, but that’s what you pay for I guess.
Think again before using this poor company. I switched to Lebara based on promises of great service — unfortunately, that hasn’t been my experience. I recently returned from a trip to Italy, and while I was there, I was unable to make any phone calls back to the UK. Despite multiple attempts, I couldn’t get the service to work, leaving me completely cut off, unable to make landline calls back to the UK. Lebara will leave you to fend for yourself. I tried contacting customer support several times, but the operators were unhelpful and clearly unsure of how to resolve the issue. I felt abandoned at a time when I needed a reliable connection. Lebara has proven to be poor at delivering service abroad, and in my experience, they’re more interested in taking your money than providing the support you need. I would strongly recommend looking elsewhere if you need dependable mobile service, especially while travelling.
Awful company to deal with. Due to poor 3 Mobile reception at home, I decided to try another network. I bought a Lebara pay as you go just for test purposes and put £5 on it but when trying to make a call it was saying I had no credit. After a very frustrating call with support, I was given a monthly account. Having found that there was no improvement in reception, I tried to cancel my account using the app. When you click on cancel account, it says that you must unlink any sim cards first. I did this, and found that it is not possible to log in to an account either with the app or browser without linking a sim card first!!! Another frustrating phone call, and was told my account is closed. I have still been receiving emails and texts from Lebara, so I asked that they stop contacting me, and that my email and other details be removed from their records, as is my legal right. That was a couple of weeks ago. Today I received another email about changes to their terms and conditions. I DONT have a Lebara account any more! I now have a chat record of me telling them today, that if they continue to ignore my legal right for my details to be removed from their database, I will make a formal complaint to The Information Commissioners Office.
The Lebara PAYG SIM is the worst ever. Not only are their PAYG prices higher than most other providers, but I keep getting text messages and emails from them reminding me to use the card by texting and calling or I will lose my number. I have had my number for over 20 years and I do text my child on a monthly basis, even if it is to just use the SIM and I make calls to my husbands phone leaving the line open with him to use up some talk minutes. Yet they still persist in sending me these reminders. I then called their customer support who informed me that I also need to make a top up every few months, which I have started doing at the beginning of July 2025 and was also told that they would put a note on their system in my account to not send me these reminders, yet they still persist. I now have over £12 balance in the top-up SIM after making more top-ups, and today I received another text on the phone and an email well. I wish I had stayed on my previous provider. Lebara is a terrible PAYG provider. I am going to waste away my current SIM balance on useless calls and PORT my phone back to my last provider.
Data sucking animals. Used sky mobile for five years and only max of 4gb a month mobile data usage. Five days of Lebara and 2.5gb used already! Same usage by me. I’ve not done anything different. Most nights at 1am 500mb are being used. And on the 18th at 3:15am, more than 1gb of mobile data was used. I was fast asleep and the phone was on WiFi. Lebara are pretty awful so far. The first person I spoke to from their customer service department was pretty rude. He wouldn’t listen to me and talked over me. I was upset to the point I had to end the call and phone again. Second person I spoke to was better and let me actually speak. He told me he would add 2gb data to my account. Ultimately I really wish I’d stayed with sky. Don’t bother with Lebara.
On June 9 I was charged £9.80 as Lebara set up a temp account for me when they failed to port my number from Vodafone for 3 weeks. I called on the 10 July to close temp account. This was the third request. They said they would refund the money but couldnt close the account as they had linked it to a MSE promotional rate. I was asked to call every month so they could refund me. Clearly this wasnt acceptable. During the call its terminated at 10.30 am. Checking my IPhone I had no mobile signal but I did have WiFi. I then used chat and they told me the SIM was working normally. During the chat i was getting WA messages asking why my mobile was switched off. I then called my mobile from my home phone - message this mobile is switched off. Lebara told me they were calling me and it was ringing ! After lots of chat and lots of reasons for the failure Lebara said it was a tech issue and they would escalate and a it would be fixed within 72 hours. Today is July 19 143 hours later not inc weekends no solution. In the meantime I bought a Tesco Mobile PAYG SIM on the 12 July thank the Lord. This is the most pathetic service I have ever suffered and I used to be Vodafone Customer and worked for BT ! Avoid like the plague - other providers are available.
Dangerously bad security and fraud prevention processes. Fraudsters were able to call up and get a SIM sent to an address other than my account address. I caught it in time and was assured that it wouldn't/couldn't happen again. Two days later they did it again. The third time they got lucky and I lost control of my number, and all hell breaks loose. I call Lebara and they tell me they have disabled the number and locked down my account, but don't do either of those things. Some days later they even ported my number out to a new provider without notifying me. One month on and I don't have control of my number (which is still live and in the control of fraudsters as of today), the fraudsters continue to cause utter chaos in my affairs, and each day Lebara tell me "the issue should be sorted in the next 24 hours". I've just had a call from them (for the first time since all this started) asking me to send them the same basic SIM info that I gave them a month ago, "so that we can look into this for you". This goes beyond a simple mistake - I think reckless behaviour would be closer to the mark.
I specifically bought credit from Lebara to use data and minutes for holiday, on my Lebera app there is plenty of minutes and data but yet i dont have internet and cant make any phone calls. I spent hours in their chat support trying to resolve the issue. All they do is say a report has been made and someone will contact me after few days they sudenly call and i was to late to pick up the phone. So the next day i keep the phone with me, finaly they called but i could hear anything and they hang up. What kind of service is this? If you can’t deliver what you sell, you shouldn’t be selling these plans at all. Extremely disappointed.
I have a Lebara 5 GB Plan. I wanted a 1GB 8 day Roaming Add-On for my trip to Morocco. I have had several texts from Lebara inviting me to purchase Roaming Add'-On. When I tried to buy one I received a message from Lebara that I could not buy it. This is not what I expect of a good company so in mu opinion Lebara are not a good company.
requested a STAC from lebara and two different new providers said it doesn't work. Requested a PAC and lebara returns an error. Tried the 'help' on their website and they make you solve puzzles by having to click on sitting ducks, so I gave up. This provider is NAUSEATING. Never again.
Quite simply, their sim for mobile data doesn't work. Do not take your phone on holiday if this is your only sim. They piggyback of Vodafone who want nearly £3 a day to use the network so Lebara won't be able to let you have it for free. Been away 2 days...Nothing. Ignore the generic response from Lebara. It doesn't work. You have been warned.
If they had -1 I would have used it. Worse mobile network company ever! I gave them my PAC number which they couldn’t set up 2 days later which was the 15th July, which was fine as I was going to Italy and thought it will be grand. On the 15th July I didn’t get anything so I waited until the morning of the 16th July still nothing so messaged them on the chat, they told me it would be resolved later on. That evening still nothing, so I messaged them again, they blamed my previous network and said it would be working the next morning. 17th July still nothing. Contacted them again to be told it would be another 24hrs. I asked to speak to a manager, apparently they were all in meetings and would be in them for hours! I have no hope anyone will contact me and no hope that it will be resolved in 24hrs and I will be told to wait another 24hrs. I was told that a complaint was being raised for the inconvenience but I’ve had no communication that it has. Definitely won’t be recommending this mobile company to anyone, highly unprofessional.
Lebara Mobile is a mobile network provider based in the UK, catering primarily to value-seeking customers. The company specializes in offering budget-friendly mobile plans, including SIM Only deals and pay-as-you-go options, starting from just £5 a month. With a focus on affordability, Lebara aims to provide flexible mobile solutions that meet the needs of individuals looking for cost-effective communication services. Targeting a diverse customer base, Lebara Mobile appeals to those who prioritize value without compromising on quality. The company's services are particularly beneficial for customers seeking straightforward mobile options, whether for personal use or for staying connected while traveling. Through its accessible pricing and straightforward plans, Lebara Mobile continues to be a viable choice for budget-conscious consumers in the competitive UK telecommunications market.
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