Lyca Mobile UK is a telecommunications provider that specializes in offering low-cost mobile plans tailored for budget-conscious consumers. The company provides a variety of SIM-only deals, including pay monthly options starting from £2.50 per month and flexible pay-as-you-go plans. These offerings are designed to cater to individuals seeking affordable mobile solutions without the commitment of long-term contracts. Targeting a diverse customer base, Lyca Mobile UK appeals to users who prioritize value and flexibility in their mobile services. The company's offerings include value-packed plans that feature competitive pricing and a range of calling and data options. By focusing on affordability and simplicity, Lyca Mobile UK aims to meet the needs of consumers looking for reliable mobile connectivity while keeping costs low.
Lyca Mobile UK receives a mixed reception from its users, with a significant number expressing dissatisfaction. Many customers report issues with customer service, citing long wait times and difficulty reaching human agents.
Complaints about billing practices and unfulfilled promises, such as refunds, are common, leading to frustration among users. However, there are positive remarks regarding the service's reception and signal quality, with some praising the variety of plans and overall value. Reviewers appreciate the timely delivery of products and commend specific customer service agents for their helpfulness. Despite some positive experiences, the overwhelming number of negative reviews highlights significant concerns about service reliability and customer support. Overall, the sentiment leans towards disappointment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.7 | 1,060 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 25 | 2.9 | 204 |
| May 25 | 2.5 | 318 |
| Jun 25 | 3.0 | 289 |
| Jul 25 | 2.6 | 189 |
| Aug 25 | 2.8 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“In one day I received the package”
“Got a Lyca SIM with intention of getting the £25 unlimited bundle advertised on it sim packet where I had to buy £30...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.7 out of 5 (poor) | 100 out of 100 | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | 1.6 out of 5 (poor) | — | 1,060 |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 3.5 out of 5 (good) | — | 1,060 |
Bottom line: Lyca Mobile UK is #5 of 5 on overall rating in this group. On value, Maya Mobile scores higher (4.6 vs 1.9).
500 reviews of Lyca Mobile UK. Filter by what matters to you.
Over a year ago
Got a Lyca SIM with intention of getting the £25 unlimited bundle advertised on it sim packet where I had to buy £30 voucher as they don't do £25 vouchers.. then had to call Lyca for support because t... See more
Over a year ago
Excellent reception and very good signal
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Polarized pattern: few middle ratings. 46% of recent reviews are 4–5★ and 52% are 1–2★.
Got a Lyca SIM with intention of getting the £25 unlimited bundle advertised on it sim packet where I had to buy £30 voucher as they don't do £25 vouchers.. then had to call Lyca for support because there app is well... complete shit, where I got a some dude that I found difficult to understand and had to keep repeating my answers, still couldn't get sorted and binned the whole lot and returned to the EE network.. thank fk
NEVER USE LYCA UK. Lyca mobile promise a refund and never deliver. On my last day in the UK they promised a refund for an error of their making. Now back home, using my original non UK sim, they want a whole lot of irrelevant details to credit mycredit card which they were using to pay themselves while I used their service. All they have to do is credit my card as they promised, now that i am no longer in the UK they ar ecoming up with irrelevant excuses. It's been a month.
Excellent reception and very good signal
Impossible to get a human agent, better chance of getting a dead agent with the time you are on hold with nobody answering or the chatbot who is dyslexic
In one day I received the package. Great service and value for the money 👍
I honestly love lyca. Sine top up and a good variety of plans and bundles which offer a great amount of perks. I would recommend.
Lyca Mobile is the best deal and service I have had. Would definitely recommend.
Product was delivered on Thursday as expected. Very timely!
my experience with Lycamobile has been a nightmare of fraudulent billing and ongoing harassment. This ordeal began with them demanding payment for two different amounts, £9.66 and £24, for a service that was never used. Their own internal email confirmed there was "no usage on my account", but they continued to demand payment and sent me contradictory emails from various departments, including staff operating from an Indian domain. Despite multiple requests for them to "cease all contact," they have consistently ignored my explicit "right to object" under UK GDPR. They have continued to send unsolicited marketing newsletters and even a suspicious customer survey. Most recently, after a brief period of silence, Lycamobile sent yet another email demanding a third, completely arbitrary payment of £33.66 for the same non-existent debt. This is a direct continuation of their harassment and is being submitted to the authorities as further evidence. This entire situation—from fraudulent billing and contradictory communication to continued harassment and threats of debt collection—is now the subject of a formal complaint with the Communications Ombudsman and the ICO. This public review serves as a warning to other consumers and as a public record of Lycamobile's blatant disregard for consumer rights and data protection laws.
Appauling service.. they brag that they use EE the most trusted uk provider but that trust does not apply to lyca... They cap the speed at a generous 450gb a month and the speed is good BUT every single night for 2 MONTHS I have lost signal, Sometomes for upwards of an hour, No calls, No texts and no internet. The signal CONSTANTLY drops and internet speed fluctuates Alot, None of these issues are present with EE so what does that say about lyca mobile? I would rather pay the extra and stay with EE and receive far better service.
Bought a £5 phone card a month ago Contains 30G of data He also said that it would be sent to my house within three days Finally, I waited two weeks to receive it I started using this card on August 12th After inserting the card into the phone, only calls but no Internet access cheated my money
OkThis network is very good.
Good coverage and reliable
The website didn’t allow me to use my pac code to port my number over at first, but it seemed to be an issue on O2’s end. Edz who I spoke to on the phone was very helpful in making sure it was all sorted once I’d spoken to O2 again to get a pac code that worked. Edz is a credit to the company, especially in comparison to the person I spoke to from O2, who was particularly difficult to deal with.
Everything thing went ok great thanks
I didn't receive eni think
Karthikeya, responded to my email imediately, helped me resolve the problem
Beyond awful customer service, avoid like the plague! When I try to reset my password through the app it comes up an error message every time. I have emailed customer services twice times to inform that I cannot access my account to cancel my eSIM, and I have received no response. I have also submitted an enquiry to customer services through the website, shock still no response. Therefore today I called up, and have spent nearly 1 hour on the phone today (most of it on hold), the operator I spoke to said they couldn’t assist me and to email in. Still not resolved, absolutely farce.
Lyca Mobile UK is a telecommunications provider that specializes in offering low-cost mobile plans tailored for budget-conscious consumers. The company provides a variety of SIM-only deals, including pay monthly options starting from £2.50 per month and flexible pay-as-you-go plans. These offerings are designed to cater to individuals seeking affordable mobile solutions without the commitment of long-term contracts. Targeting a diverse customer base, Lyca Mobile UK appeals to users who prioritize value and flexibility in their mobile services. The company's offerings include value-packed plans that feature competitive pricing and a range of calling and data options. By focusing on affordability and simplicity, Lyca Mobile UK aims to meet the needs of consumers looking for reliable mobile connectivity while keeping costs low.
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