MAC Cosmetics is a leading brand in the beauty and well-being category, specializing in high-quality makeup products and cosmetics. The company offers a wide range of beauty essentials, including foundations, lipsticks, eyeshadows, and skincare items, catering to the diverse needs of beauty enthusiasts. With a focus on inclusivity and self-expression, MAC Cosmetics provides products that appeal to a broad audience, from professional makeup artists to everyday consumers seeking quality cosmetics. The official website, www.maccosmetics.com, features a selection of iconic best-sellers, trending launches, and exclusive collections, allowing customers to explore and shop for their favorite products easily. MAC Cosmetics is recognized for its commitment to innovation and style, continually updating its offerings to reflect current beauty trends and consumer preferences. The brand's loyal customer base includes individuals looking for reliable, high-performance makeup solutions that enhance their beauty and well-being.
MAC Cosmetics faces significant criticism from customers, with many expressing dissatisfaction regarding service and product quality. Reviewers frequently mention poor customer service experiences, including long wait times for assistance and unresponsive support channels.
Complaints about order issues, such as lost packages and incorrect shipments, are prevalent, leading to frustration among consumers. Despite a few positive remarks about individual staff members and the quality of some products, the overwhelming sentiment is negative. Customers feel that the brand has deteriorated over time, with many stating they will no longer purchase from MAC. Overall, the sentiment leans heavily towards disappointment, reflecting a troubling trend for the company.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.6 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jan 2026.
| Month | Average | Reviews |
|---|---|---|
| Nov 25 | 1.3 | 32 |
| Dec 25 | 1.7 | 14 |
| Jan 26 | 2.1 | 14 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Even busy time she takes care of all customer, smiling”
“Customer service bad now”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beauty & Well-being.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.6 out of 5 (poor) | 100 out of 100 | 1.5 out of 5 (poor) | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | — | 60 |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | −2% | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | — | +1% | 381 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | — | — | — | 145 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 5.0 out of 5 (good) | — | 145 |
Bottom line: MAC Cosmetics is #5 of 5 on overall rating in this group. On delivery, Beauty Works scores higher (5.0 vs 1.3).
60 reviews of MAC Cosmetics. Filter by what matters to you.
I finally got my hands on the Locked Kiss 24hr lipstick after it constantly being out of stock. Absolute rubbish! Barely lasts half an hour let alone all day. So disappointed to have wasted £32 on a lipstick which I can’t really wear is it leaves me with a bright red ring around my mouth.
Customer service bad now. The make-up has changed and it just not worth the money anymore . Im done with mac. After 13 years . I'm done ..
Sono una fan dei prodotti di Mac ma purtroppo l’azienda continua a fare errori con gente che continua a comprare come me… per due o più volte acquistato prodotti e sono arrivati degli altri quindi completamente sbagliati!Call center o messaggi whatsapp caduti nell’oblio. Servizio clienti inesistente. Stiamo parlando di cosmetici che hanno un costo alto…. Vergognoso. Delusa all’ennesima potenza
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Very poor customer service ordered advent calendar on 25 November 2025 only to find next day reduced by £50 so tried to get difference back but was told to return and reorder which I did and it took till 9 January 2026 to get the refund after a lot of arguing with Mac and constantly contacting them , I was offered a small gift as compensation which I refused.Does anyone know how to make a formal complaint because I don’t think anyone at Mac seems to care about customer service. I will not be ordering anything ever again from them and will never purchase anything from there stores
Why are mac cosmetics using evri for a courier service? Come on look at the complaints and reputation of evri this is a reflection on mac. Ive had my items stolen out of my parcel and the box was soaked and ripped open. Im so upset as I spent my last spare money on thoes products. Someone will be wearing my NC44 foundation and it won't be me!!
I recieved a partially shipped order, it took 3 weeks to speak to any form of customer service and when I finally got the chance to speak with a chat they simply said they didn't charge for the non-shipped item as it wasn't in stock. When asked if they would send the missing item, they basically said, we didn't charge you, we don't send missing items out... that's that. Awful service. Wish I had looked on here before buying from them.
Placed an order on the 28th November 2025, still haven't received the order as of 3rd January 2026. I have tried to contact Mac on WhatsApp which seems to be just an automated service, can't find a way of contacting by email and have tried over the phone with no success, again and automated service telling me my order is on its way.
Ordered from website the delivery company lost first package, couldn’t contact Mac customer services no email address that works no response on WhatsApp finally got someone on phone who agreed to express ship new package for Xmas delivery - package didn’t arrive until after Xmas and now items are missing so start the whole process again to try and get items I ordered 5 weeks ago - and no free gift because of course it’s out of stock now and they have no alternative available - never again what awful service
De patat is koud
Beware! This is not a reliable company! I placed an order which was delivered 2 weeks later. I refused it, as I didn't needed any more. There are 25 days since the goods have been returned and no refund. They can't be contacted, nor by phone or by email. I will register a claim to the Authority for Consumers Protection
What a horrible experience! They take your money then the company they use to ship "loses the package". I tried to call customer service and there is no answer. The virtual chat doesn't respond to what you type - usless! Called an official MAC store & they say they have nothing to do with it, sorry. I explain their company took my money and I received no product and they say Sorry. I'm going to call The BBB. Even though this is supposed to be a legitimate retailer it is set up like a SCAM! Never use this site or order from it!
Atrocious service! Do not order from this company. My order did not arrive and the only way I was able to contact MAC was via WhatApp. It took at least 2 hours or more to get a reply and then when I answered them it took me back to their virtual assistant and started the wait all over again. So far after 7 days I am still waiting to request a refund. Their live chat does not work, if you try to phone you are told they are closed. I most certainly will never buy from MAC cosmetics again
The prices are absolutely laughable. Nearly £30 for a tiny 3.1ml of gloss, a lot of which you will never get out of the tube . They uses to be 4 .8ml. The packaging looks so cheap since they changed it. Really compromised on quality too. So many better brands out there
Der "Kundenservice" ist eine Katastrophe. Sowas habe ich wirklich noch nie erlebt. Versuche seit 2 Monaten verlässliche Informationen zum Treueprogramm zu erhalten: Chatfunktion ist unbrauchbar, dort wartet man mindestens 1 1/2 Stunden, egal zu welcher Uhrzeit, bis dann der Chat einfach geschlossen wird obwohl man noch davor sitzt. Telefonisch erreicht man immerhin manchmal nach langer Wartezeit jemanden, dort wird man aber auch nur mit Phrasen wie "warten Sie weiter" oder "dazu habe ich keine Informationen" abgespeist. Wer soll denn sonst die Informationen haben? Mein Problem wurde 0 Ernst genommen und man hat erst gar nicht versucht es zu lösen.
I wish there was an option for no stars. Every time I order directly from MAC there is an issue with my package. This time, my package came with 2 of the 3 items missing and no invoice. I have been calling their customer service as well as visiting their online chat for days now. I have waited for 30 minutes or more and not once have I gotten a response. There is no store near me so I guess my $67 is gone. I will not purchase from MAC again, not even at a retail store. I will find another brand of makeup to use. If they only care about the money and not their customers, I can't support them. I work too hard to give my money away to a billion dollar company to get nothing in return.
No star at all. Asked the MAC staff in Liffey Valley over a month ago if I could book an appointment for 28 November and they said no as it would be a very busy day due to Black Friday. I showed up that day and there were not busy, no customers, just chatting and messing to one another. Poor customer service!
Producten besteld tijdens 11/11 deals. Opgehaald bij een afhaalpunt. Producten miste in mijn pakket. Contact opgenomen met de klantenservice. Leek alsof ik met ai sprak. Vervolgens werd er vermeld dat ik mijn geld terug zou krijgen. We zijn inmiddels 10 dagen verder en tot heden nog steeds geen terugbetaling ontvangen!
MAC Cosmetics is a leading brand in the beauty and well-being category, specializing in high-quality makeup products and cosmetics. The company offers a wide range of beauty essentials, including foundations, lipsticks, eyeshadows, and skincare items, catering to the diverse needs of beauty enthusiasts. With a focus on inclusivity and self-expression, MAC Cosmetics provides products that appeal to a broad audience, from professional makeup artists to everyday consumers seeking quality cosmetics. The official website, www.maccosmetics.com, features a selection of iconic best-sellers, trending launches, and exclusive collections, allowing customers to explore and shop for their favorite products easily. MAC Cosmetics is recognized for its commitment to innovation and style, continually updating its offerings to reflect current beauty trends and consumer preferences. The brand's loyal customer base includes individuals looking for reliable, high-performance makeup solutions that enhance their beauty and well-being.
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