I would like Mac to bring back the old…
I would like Mac to bring back the old concealer. It was the best concealer.

MAC Cosmetics is a leading brand in the beauty and well-being category, specializing in high-quality makeup products and cosmetics. The company offers a wide range of beauty essentials, including foundations, lipsticks, eyeshadows, and skincare items, catering to the diverse needs of beauty enthusiasts. With a focus on inclusivity and self-expression, MAC Cosmetics provides products that appeal to a broad audience, from professional makeup artists to everyday consumers seeking quality cosmetics. The official website, www.maccosmetics.com, features a selection of iconic best-sellers, trending launches, and exclusive collections, allowing customers to explore and shop for their favorite products easily. MAC Cosmetics is recognized for its commitment to innovation and style, continually updating its offerings to reflect current beauty trends and consumer preferences. The brand's loyal customer base includes individuals looking for reliable, high-performance makeup solutions that enhance their beauty and well-being.
MAC Cosmetics faces significant criticism from customers, with many expressing dissatisfaction regarding service and product quality. Reviewers frequently mention poor customer service experiences, including long wait times for assistance and unresponsive support channels.
Complaints about order issues, such as lost packages and incorrect shipments, are prevalent, leading to frustration among consumers. Despite a few positive remarks about individual staff members and the quality of some products, the overwhelming sentiment is negative. Customers feel that the brand has deteriorated over time, with many stating they will no longer purchase from MAC. Overall, the sentiment leans heavily towards disappointment, reflecting a troubling trend for the company.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.6 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jan 2026.
| Month | Average | Reviews |
|---|---|---|
| Nov 25 | 1.3 | 32 |
| Dec 25 | 1.7 | 14 |
| Jan 26 | 2.1 | 14 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Even busy time she takes care of all customer, smiling”
“Customer service bad now”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beauty & Well-being.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.6 out of 5 (poor) | 100 out of 100 | 1.5 out of 5 (poor) | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | — | 60 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | −2% | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | — | +1% | 381 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | — | — | — | 145 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 5.0 out of 5 (good) | — | 145 |
Bottom line: MAC Cosmetics is #5 of 5 on overall rating in this group. On delivery, Beauty Works scores higher (5.0 vs 1.3).
60 reviews of MAC Cosmetics. Filter by what matters to you.
I would like Mac to bring back the old concealer. It was the best concealer.
I was passing through Glasgow Airport and stopped by the MAC store (part of the Jo Malone, Bobbi Brown, and MAC unit) and had such a lovely experience. Stacy looked after me so well and made me feel amazing — I left feeling confident and ready for my flight. The shop is clean, welcoming, and a really nice space to take your time exploring the products and fragrances. Being able to try things out in such a relaxed way made the whole experience feel special, which you don’t always get at an airport beauty counter. I’m really happy to leave such a positive review for Stacy and the team, and I’ll definitely pop back in next time I’m passing through Glasgow Airport.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I got my make up done by adrianne in the glasgow store on buchannan street the service was unreal and he made me feel so comfortable my make up was amazing that good i want to book in every week so i can feel and look the way i did thank u so much love laura all the guys are amazing and give an amazing service x
This is definitely one of my favorite and go to makeups , it fits my skin tone well and it's great if you have uneven skin tone also, there are perks to ordering on the website as I last remember you could buy mini versions of some products in the Mac brand but my last purchase was at the Vegas Airport!
Ich habe dieses Jahr sehr oft über den Onlineshop bestellt. Auch im Breuninger vor Ort hab ich dieses Jahr viel eingekauft. Ich bin von der Qualität und vom Kundenservice sehr überzeugt. Alles wurde einwandfrei abgewickelt, auch wenn ich was zu beanstanden hatte zum Beispiel hat mal ein Lippenstift gefehlt der wurde entweder nachgeliefert, oder der Beitrag wurde sofort erstattet. Der Kundenservice vertraut seinen Kunden das finde ich sehr sehr schön. Ich kann nur positives berichten. Die Qualität ist einwandfrei der Produkte. Ich werde auf jeden Fall bei der Marke bleiben. Vielen Dank weiter so. Auch habe ich mich sehr gut beraten gefühlt. Die Farben wurden für mein Typ abgestimmt, es gab auch jedes Mal ein Geschenk also sehr großzügig und die Preise sind wirklich total adäquat. Danke und liebe Grüße
MAC Cosmetics is a leading brand in the beauty and well-being category, specializing in high-quality makeup products and cosmetics. The company offers a wide range of beauty essentials, including foundations, lipsticks, eyeshadows, and skincare items, catering to the diverse needs of beauty enthusiasts. With a focus on inclusivity and self-expression, MAC Cosmetics provides products that appeal to a broad audience, from professional makeup artists to everyday consumers seeking quality cosmetics. The official website, www.maccosmetics.com, features a selection of iconic best-sellers, trending launches, and exclusive collections, allowing customers to explore and shop for their favorite products easily. MAC Cosmetics is recognized for its commitment to innovation and style, continually updating its offerings to reflect current beauty trends and consumer preferences. The brand's loyal customer base includes individuals looking for reliable, high-performance makeup solutions that enhance their beauty and well-being.
This profile hasn't been claimed by the business owner.