Navy Professional is a company specializing in high-quality beauty tools and products designed for both professional and home use. The company's offerings include a wide range of nail care tools, skincare solutions, and luxury beauty essentials, catering to individuals seeking effective and innovative products for their beauty routines. Targeting beauty enthusiasts, salon professionals, and individuals interested in advanced nail maintenance, Navy Professional provides items such as manicure tools, cuticle serums, and treatment kits. Their commitment to quality and sustainability reflects in their carefully curated collections, which aim to enhance the overall beauty experience. Customers can explore an array of products that support skin hygiene and nail care, all available through their online platform at www.navyprofessional.com.
Navy Professional garners a strong reputation among consumers, with many praising the quality and aesthetic appeal of their tools and products. Reviewers frequently highlight the exceptional design and functionality of the Navy 2.0 tools, noting their lightweight nature and sharpness, which contribute to a clean finish.
The brand's nail balm also receives accolades for its delightful scent and effective performance. However, some customers express disappointment with the company's service, citing issues such as receiving incorrect items and a lack of responsiveness in certain situations. Despite these criticisms, many loyal users continue to endorse Navy Professional for its high-quality offerings and positive customer experiences. Overall, the sentiment leans positively, reflecting a strong appreciation for the brand's products.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 73 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | 2.0 | 1 |
| Feb 25 | 4.5 | 2 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | 5.0 | 1 |
| Jun 25 | 4.0 | 4 |
| Jul 25 | 5.0 | 1 |
| Aug 25 | 4.8 | 6 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 73 most recent reviews.
“As a long standing customer of Navy Pro I am consistently blown away with the quality and thought displayed through e...”
“As a professional nail tech who’s been a loyal Navy customer for a long time, I’m genuinely disappointed with my rece...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cosmetics & Makeup.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.3 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 4.0 out of 5 (good) | 3.5 out of 5 (good) | — | 73 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 4.9 out of 5 (good) | +2% | 88 | |
| 4.9 out of 5 (good) | 100 out of 100 | — | — | — | +3% | 87 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 85 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | −2% | 1,000 |
Bottom line: Navy Professional is #5 of 5 on overall rating in this group. On delivery, Pampa scores higher (4.9 vs 3.5).
73 reviews of Navy Professional. Filter by what matters to you.
The navy signature body oil is an absolute must have in my skin care routine. It leaves me with healthy, soft and glowing skin and can be used multiple ways. I love using the oil as an alternative to shaving cream as it easily softens the skin making it easier for hair removal while protecting the skin from drying. I also love popping a few drops in my bath for the ultimate luxury pamper session.
I’ve been a loyal customer of Navy Professional, spending hundreds of pounds on their products. However, my recent experience has been incredibly disappointing and has completely changed my opinion of the company. I cannot express DO NOT USE THIS COMPANY. If you have a problem with their products, they don't want to know. I purchased the pedicure bowl (don't buy it its better used as a fruit bowl if anything) that turned out to be unfit for its intended purpose. It was from the outlet, and it states on the website the only reason they are in the outlet is because it might have minor scratches on the finish etc which I didn't care about. However, the bowl arrived unfit for purpose. It is unstable, rocks on the ground and tips, making it impossible to use for pedicures. Despite clearly explaining these issues, sending videos of the unstable bowl, and asking if could return the bowl for a refund (a very reasonable request as it was unused and in original packaging) Navy Professional refused to let me RETURN IT. Their resolution was suggesting I sell the BRAND NEW item on their PreLoved page, even though it's faulty. How awful! Sums up their customer service level. My concerns were downplayed, and eventually, I was ignored altogether. They refused to let me return the item and seemed completely uninterested in resolving the issue in a fair and reasonable manner. After a week of emails, their final offer was store credit as a "gesture of goodwill." This entire experience has left me extremely disappointed. I have never ever written a bad review for a company before. I expected better from a company I’ve supported for so long and spent so much money with in the past. I will not be purchasing from Navy Professional again, and I strongly advise others to think twice before doing so.
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Fabulous products. The signature smell is amazing. I have the cuticle oil, hand cream, hand balm and body oil. Just also ordered the oil for my diffuser. Think I'm hooked! Delivery is quick and the customer service is fabulous too - quickly replying to emails. Thank you - great little business run to perfection!
Cuticle balm smells incredible, absolutely love using it. Super cute packaging too makes for a lovely unboxing experience. A lot of care and attention to detail has gone into this brand which I really appreciate. Have recently purchased some of the tools to enjoy a nice luxury manicure at home. Love the brand and looking forward to trying more of their products.
I have been a qualified Nail Tech for nearly a year. I purchased Navy tools at great expense but was assured by fellow Nail Techs that these were the best money can buy. I noticed my Beatrice tool's coating has come away on both ends, there is now metal showing. Customer services have accused me of dropping my tool and therefore damaging it. The best they can offer is a sharping service. The tool doesn't need sharpening it needs replacing. My colleagues have all said that their tools are still perfect. I am now unable to use the Beatrice on clients with the metal showing.
My experience is always great with navy, I’ve been following and buying from themselves for over 4 years now, My orders are always on time with all items, Thank you
This company (run by a female CEO) saw the bar, covered the bar in unique titanium coating, and raised the bar up to a glittering gold plinth, higher than every other bar, to be admired and reverred. Navy Pro tools honestly changed my life, and they have become my most prised and loved tools. Their exquisite precision, heigineic coating, and world class craftsmanship is nothing short of outstanding. Holding them in your hand makes you feel like an artist, and the clean, precise, effortlessly sleek manicure you can create is your canvas. That's without even mentioning their stunning customer service which has made me want to become a Yorkshire lass (but being from Wimbledon I just married a Yorkshire man instead).
I have been using the Navy Cuticle Balm for a few months and it’s brilliant. The balm is not greasy, smells amazing and my cuticles stay moisturised for hours. It comes packaged in a cute little pot that I can easily carry with me. If you struggle with dry cuticles this product is perfect.
To create perfect nails you need the right tools. I take pride in my prep using @officialnavyprofessional tools. If you ask me what my favourite luxury manicure product is it has to be @officialnavyprofessional cuticle balm, an incredible smell.
I just had to write a review on the cuticle balm! I have been selling this in my studio for a number of years now and my clients results are next to none. The balm comes in a travel-friendly tin, making it easy to carry in my bag or purse. It’s so smooth and creamy, making it easy to apply without feeling greasy or too oily. I just love how long-lasting it is. Even after a few hours, my cuticles still felt moisturized and nourished. They look healthier, feel softer, and are less prone to dryness and cracking. I highly recommend the Cuticle Balm to anyone looking to nourish and protect their cuticles. It's a fantastic product and has become a staple in my nail care routine. Give it a try, and I'm sure you won't be disappointed!
I’ve been in the makeup industry for a while now but recently ventured into nails and knew I wanted to start with the correct tools. I came across NAVY and never ordered so quickly! There whole brand is on another level, the scent, the tools, everything! I also love the background of the brand and how Rebecca started Navy. I hope to order more products in the future!
Been using navy for my full nail career, they go above and beyond to give you the highest quality! ( down to the packaging) currently reusing my navy candle as a jar for my cuticle & brow balms, works a great if you haven’t tried it you need to!
Imperfections in the titanium coating. They advertise perfect items and then send you items which are less than perfect. Be warned, because they try to STEAL your money by saying once you open the box it is not refundable. But how can you possibly know the item is flawed unless you open the box? Ps - The box is fully sealed so you can’t see inside. I wouldn’t usually write a review - but there’s no doubt there items are expensive and for the price point you would expect nothing other than perfect. If you’ve already been trapped by their dodgey refund policy contact your bank or credit card company. If the items you’ve been sent are not as described - you may be eligible for a claim and your money back. Just because they are a small business doesn’t mean they shouldn’t be held accountable. I wish I could send a picture of the cuticle clipper (Helen) that I received! I wanted to cry because i got conned into thinking the finish would be flawless! See my profile pic for picture of the item I received. My advice just stick to the trustworthy OPI brand or a really good find on Amazon! Do not waste your money!
Great products. The nail clippers, especially, were a joy to use. One minor issue: The nail clipper is already cosmetically damaged out of the box: specifically, the part of the lever below the pin where it comes in contact with the round protrusion on the upper clipper. The plating in that area has already worn off... not sure why, because it hasn't been used. Anyway, I'm thinking of ordering the super fine nips now that they're no longer on pre-order. Mainly subtracting a star because of customer service. What a lot of (small) businesses don't realise is that commanding a premium price for their products means they are expected to provide exceptional customer support. More so if they're also targeting professionals — which I'm not, by the way — but B2B by nature also requires a more engaged level of customer support. Order placed on 4 Jan. I bought GBP300+ worth of items. None of my products were on a preorder basis and I selected the fastest shipping possible. They were also back from the holidays, so it's no longer a "seasonal period". I messaged them on 9 Jan re: my order. But also called the following morning. Then they finally revealed the reason for the delay: they were waiting on ONE single item to arrive from their manufacturer before shipping. Anyway, I told them fine... but I would maybe consider cancelling the following week if the order doesn't arrive by then. At which point I think the lady on the other line panicked and offered to ship the rest of my products right away. Although I managed to talk to them on the phone, my email remained unanswered/unacknowledged. Areas to improve: 1. Proactively communicate delays. Don't wait for customers to contact you. 2. Strive to communicate to your customers across different channels. I get that the email was now a duplicate of the issue I raised. Premium customer support means that you still address it to acknowledge that you've had a call with me. I don't think being a "small" business is an excuse, because there are PLENTY of small businesses out there that do better. (Culturally, just look at how small business in Japan do business.) It's really just a matter of how you prioritise and invest time/resources within your business. And if you can't/don't want to provide some competitive level of customer support, you might want to reconsider your pricing strategy and positioning.
I’ve emailed several times, regarding my order, spoke to Alexandra and was advised to email the company, however I’ve had no response from them whatsoever. Disappointed with the service and with the curlers , they are cheaply made not of the standard of their other products. Hi I have re sent the emails, these have definitely been sent to the correct email address I’ve double checked, and they are from my other email address as that’s the email address used when placing the order, dolledup one order number NPRO1025660
Navy Professional is a company specializing in high-quality beauty tools and products designed for both professional and home use. The company's offerings include a wide range of nail care tools, skincare solutions, and luxury beauty essentials, catering to individuals seeking effective and innovative products for their beauty routines. Targeting beauty enthusiasts, salon professionals, and individuals interested in advanced nail maintenance, Navy Professional provides items such as manicure tools, cuticle serums, and treatment kits. Their commitment to quality and sustainability reflects in their carefully curated collections, which aim to enhance the overall beauty experience. Customers can explore an array of products that support skin hygiene and nail care, all available through their online platform at www.navyprofessional.com.
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