Navy Professional is a company specializing in high-quality beauty tools and products designed for both professional and home use. The company's offerings include a wide range of nail care tools, skincare solutions, and luxury beauty essentials, catering to individuals seeking effective and innovative products for their beauty routines. Targeting beauty enthusiasts, salon professionals, and individuals interested in advanced nail maintenance, Navy Professional provides items such as manicure tools, cuticle serums, and treatment kits. Their commitment to quality and sustainability reflects in their carefully curated collections, which aim to enhance the overall beauty experience. Customers can explore an array of products that support skin hygiene and nail care, all available through their online platform at www.navyprofessional.com.
Navy Professional garners a strong reputation among consumers, with many praising the quality and aesthetic appeal of their tools and products. Reviewers frequently highlight the exceptional design and functionality of the Navy 2.0 tools, noting their lightweight nature and sharpness, which contribute to a clean finish.
The brand's nail balm also receives accolades for its delightful scent and effective performance. However, some customers express disappointment with the company's service, citing issues such as receiving incorrect items and a lack of responsiveness in certain situations. Despite these criticisms, many loyal users continue to endorse Navy Professional for its high-quality offerings and positive customer experiences. Overall, the sentiment leans positively, reflecting a strong appreciation for the brand's products.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 73 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | 2.0 | 1 |
| Feb 25 | 4.5 | 2 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | 5.0 | 1 |
| Jun 25 | 4.0 | 4 |
| Jul 25 | 5.0 | 1 |
| Aug 25 | 4.8 | 6 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 73 most recent reviews.
“As a long standing customer of Navy Pro I am consistently blown away with the quality and thought displayed through e...”
“As a professional nail tech who’s been a loyal Navy customer for a long time, I’m genuinely disappointed with my rece...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cosmetics & Makeup.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.3 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 4.0 out of 5 (good) | 3.5 out of 5 (good) | — | 73 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 4.9 out of 5 (good) | +2% | 88 | |
| 4.9 out of 5 (good) | 100 out of 100 | — | — | — | +3% | 87 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 85 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | −2% | 1,000 |
Bottom line: Navy Professional is #5 of 5 on overall rating in this group. On delivery, Pampa scores higher (4.9 vs 3.5).
73 reviews of Navy Professional. Filter by what matters to you.
Love all of the products from navy! The smell is amazing and they really do work. My clients also love the cuticle balm. Customer service is perfect & postage always super quick! Would definitely recommend to anyone!
As a lover of all things Navy I was so excited to visit Navy Farm for a wreath workshop. It totally exceeded my expectations. Beautiful food, attentive hospitality and an intimate and fun experience learning wreath making. The farm is breathtaking and we met Rebecca who epitomises Navy with her warmth, friendliness and professionalism. I booked as soon as the event was launched and some of my friends missed out - book quickly next year when you see the events advertised!
What a lovely company! It’s not very often you come across a company so easily contactable & willing to help. I’m afraid I didn’t catch the gentleman’s name who dealt with my issue but I think it was “Dave” “David” or “Daniel”. Anyway he was lovely, very helpful and helped to get my issue resolved same day! Which was totally nothing to do with Navy but more to do with a silly post man! Thank you - P.S. I received my first tools today & I absolutely love them. Will 100% be buying again.
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Amazing customer service. I had a issue with a product and really needed help. Bec was able to ring me the following day and send a replacement product out. I can't work without my navy tools...amazing products and service!
I had an amazing experience as I had a specific time limit (within expected delivery estimates) to receive products as they were travelling with a friend to me. Customer team was very responsive and helped me make sure everything I ordered arrived on time and together. Products are looking amazing and feeling great! Can’t wait to put them to the test!!!
Had an issue with my tool and Bec was kind enough to sort me out immediately. Was offered discount and refund toward a new tool! Wonderful customer service. ⭐️
Products are fine but service not good. I paid a very high price for next day delivery considering the tiny 15g product. I placed the order on 17th and my order was dispatched on Wednesday 19 April however didn’t arrive Thursday. It arrived on Friday 21st and has a 48 hour stamp which isn’t what I paid for. I’ve emailed 3 times, messages on instagram and also Facebook but seem to be getting ignored. #NP890310
I have been using my nail tools by Navy for a few years now and absolutely love them, the quality, the packaging, everything about this company. I have purchased 5 nails tools and have just received the weekly planner and I am in love! They have thought about so much, not only is it stunning it’s going to help me with my business with organisation and motivation so much. Thank you x
First discovered Navy cuticle balm via my gel nail therapist. I leave one in my car and one in my handbag....I lost the one in my car..due to my daughter liking it sooo much lol. As a retired NHS worker, I am now so happy at being able to have gel nails and regular nail treatments. I have never used a product that brings life back into my hands and cuticles the way the Navy products do. Yorkshire based too! Couldn't get any better...Thank you Navy team for a seamless ordering process and quick delivery 5🌟
Cheryl from Navy Professional went above and beyond to help me source a discontinued product and I couldn’t be more grateful! It’s so nice when people go out of their way to help you, and it definitely makes me want to buy from the company again. Great customer service from this professional beauty company!
Must have brand in the beauty industry Navy tools are by far the best tools I have ever used, these are a must for every therapist. Navy Cuticle and hand balm are just pure luxury, every manicure should end with these. Fantastic customer service and always answered any questions. I am looking forward to add to my collection.
In response to Navy’s response. Like other people have stated on their reviews, their customer service is shocking. The emails I received were rude, condescending and mocking my complaint. They did nothing to resolve the issue but blame Royal Mail when I purchased from Navy so they should be responsible for how my products arrived. And if they arrive saturated to the point there’s a puddle, it isn’t “slightly wet”. They were meant to be hygiene wipes? What’s hygiene about it being left in the rain and soaked? Claiming I asked for it to be left in a safe place when I was in the house. “Ohh Hannah it is emails like that which remind me of what an awful world we do live in. I hope you have a good evening and that your box manages to dry out by the morning“ how professional! When I spent my hard earned money supporting their business. Avoid at all costs and buy from a company that respects your custom and has good customer service. Worst I’ve experienced. Laughable that their name is Navy “professional” when their customer service is far from it.
Truly Amazing ! I have been with Navy from the start and what a pleasure , Tools ,Products ,Customer service and Generosity are second to none …. This inspiring and gorgeous Yorkshire brand deserve 5 stars
Navy have always had fantastic customer service. I have found them very responsive and quick to keep me updated on any delays. The staff are lovely and friendly and the tools are certainly worth waiting for. My most recent order was sent within an hour of ordering.
I love everything about Navy……… The products, the hygiene system, their passion to improve the industry, the way they value their customers Such beautiful people to deal with, deliveries always beautifully wrapped and am super proud to use their products and tools in my studio, plus be Salon Rated Love from Cheltenham M @StudioM
Navy are hands down my favourite brand to work with. The tools are not only beautiful but brilliant quality and all hand made in the UK. I know there has been mention of waiting times for tools (we have had covid too!) but that’s understandable considering they’re made by a small business. I really love all the hygiene products too (especially the wipes!) and those who know what the Navy scent is will understand my obsession with the candles/diffuser/oil. They’re a lovely company and their customer service is first class. I’ve just done a quick count on how many of their tools I own and it’s currently 22!!!! If you’re on the fence about ordering anything from Navy then I’d encourage you to go for it. You won’t be disappointed.
Great company! Love all the products! Never had any issues in the past, products are top quality, packaged beautifully and delivers on time! 100% recommend Navy ✨I’ve been using the hygiene systems for years as well and it’s great!
From the start of my nail journey and becoming a nail technician navy have always gone above and beyond to help. Also without there products I wouldn’t be where am I am today. Navy are the best 💙
I purchased the Helen cuticle nippers last year. I sent them off on Friday to be sharpened and paid £9.99 online. I received a call on Monday to say they was unrepairable and requested for the £9.99 I paid to be refunded. I was heartbroken as I used these nippers for every set of nails and fell in love with my navy collection. With Christmas being just a few weeks ago I wasn’t in a financial position to replace them just now. This morning I opened my door to a delivery. A brand new set of Helen cuticle nippers and a lovely card inside to say sorry my nippers were unrepairable and enjoy my new pair as a gesture of goodwill. I couldn’t believe my luck. After having a bad morning this certainly made my day/week. Thank you so so so much navy! Your kindness is so appreciated.
1000% the best decision I ever made was to start using Navy Pro Tools. Right from my first order back in 2019, the products have been a game changer for my manicures and my clients can tell the difference of me using high quality, hand made tools. What started with a Doris has made me want to purchase almost all of the tools because I know they will be amazing as well as all the hygiene and aftercare products for my clients. Not only are the tools and products top notch, the correspondence and customer service has been and is, out of this world. Always there to quickly answer any queries and keep you up to date with orders if needs be. Gold stars all round from me!
Navy Professional is a company specializing in high-quality beauty tools and products designed for both professional and home use. The company's offerings include a wide range of nail care tools, skincare solutions, and luxury beauty essentials, catering to individuals seeking effective and innovative products for their beauty routines. Targeting beauty enthusiasts, salon professionals, and individuals interested in advanced nail maintenance, Navy Professional provides items such as manicure tools, cuticle serums, and treatment kits. Their commitment to quality and sustainability reflects in their carefully curated collections, which aim to enhance the overall beauty experience. Customers can explore an array of products that support skin hygiene and nail care, all available through their online platform at www.navyprofessional.com.
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