efficient and friendly
efficient, friendly, good info and helpful ... no hard sale and a quick effective booking taken for 4 cabins
Paramount Cruises specializes in providing tailor-made cruise holidays for travelers looking to explore a variety of global destinations. The company offers a diverse selection of cruise packages for the years 2026, 2027, and 2028, catering to vacationers interested in sailing to popular locations such as the Mediterranean, Caribbean, and Asia. With a focus on delivering great value experiences, Paramount Cruises ensures that customers receive personalized service and access to exclusive deals. Targeting both seasoned cruisers and first-time travelers, the company emphasizes the importance of choice and flexibility in their offerings. Customers can easily search for cruises from various lines and destinations through the Paramount Cruises website, which also features promotional codes for additional savings. With a commitment to customer satisfaction and financial protection through ABTA and ATOL, Paramount Cruises aims to make the cruise booking process straightforward and secure for all its clients.
Paramount Cruises receives overwhelmingly positive feedback from customers, with many praising the helpfulness and efficiency of their staff, particularly Robin and Andreia. Reviewers consistently highlight the excellent service provided during the booking process, noting that staff members go above and beyond to ensure a smooth experience.
Customers appreciate the timely communication and the personal attention they receive, making them feel valued and prioritized. While the majority of reviews are glowing, a few complaints mention issues with flight arrangements and booking times, indicating that there may be occasional hiccups in the process. Overall, the sentiment is highly favorable, with consumers expressing satisfaction and a strong likelihood of returning for future cruises.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 1,004 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.9 | 30 |
| Sep 24 | 5.0 | 49 |
| Oct 24 | 4.8 | 30 |
| Nov 24 | 4.9 | 33 |
| Dec 24 | 4.9 | 21 |
| Jan 25 | 5.0 | 48 |
| Feb 25 | 5.0 | 27 |
| Mar 25 | 5.0 | 45 |
| Apr 25 | 4.9 | 34 |
| May 25 | 5.0 | 21 |
| Jun 25 | 4.9 | 23 |
| Jul 25 | 4.9 | 13 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“extremely helpful and provided all the information I needed in a timely manner”
“Took my £5000 and no customer service when you have an issue”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 0% | 1,004 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 3.0 out of 5 (fair) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: Paramount Cruises is #1 of 5 on overall rating in this group.
500 reviews of Paramount Cruises. Filter by what matters to you.
efficient, friendly, good info and helpful ... no hard sale and a quick effective booking taken for 4 cabins
Mikey was excellent. He responded to all my left voicemails when he was on another call. He answered all my queries and reassured me on technical matters as I’m not that technologically minded and pointed me in the right direction. We returned from our trip on 24 Feb without there being any problems. Everything ran extremely smoothly. I highly recommend Paramount Cruises and hopefully will use them again.
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Caitlin understood our varied needs and found us the best holiday within the budget available
Nothing was to much trouble . We had to amend plans but Caitlin worked through it with us . An easy booking experience . Our second reservation with Paramount Barry
Excellent level of support and communication given right from the start of my enquiry. E-mails, calls and messages responded to efficiently. Any queries about the booking was explained well and so good to be able to speak to somebody directly. Opportunity for further engagement with Paramount Cruises right up to the point of the cruise. What i particularly liked was that personal 'touch', being assigned an individual who you were able to contact should you need too. A really good start, excellent Customer Services. Would definitely use again, based on my experience so far, thankyou Andreia!
Efficient, friendly, knowledgeable and great people to deal with,what more can you ask
Robin responds quickly and favourable prices. All details sent through quickly.
Robin was very understanding the type of cruise i was looking for and he answered all my questions I asked him very professional
Very helpful and informative as well as having a nice manner
My friend booked it and the info was sent to me for info
Excellent customer service from Paramount. Everything was brilliant the flights were on time. Hotels were amazing & in great locations. The reps were friendly & informative nothing was too much trouble thanks Patrick, Marco, Leah and Jess. Wouldn't hesitate in booking another cruise with Paramount. Rita & Mark
Paramount is perfect for providing a variety of destinations suited to all ages. Just back from a southern states, Mardi Gras and Caribbean adventure, (my third Paramount adventure) Hotels are generally chosen with care providing good locations for exploring. The tours offered are varied. All requests are discussed and made available, sometimes with a few adjustments. In all always has been very positive experience. Thank you for a wonderful time (Leah, Jess and Patrick) and Mo for help with booking. Definitely would travel with Paramount again.
Paramount Cruises specializes in providing tailor-made cruise holidays for travelers looking to explore a variety of global destinations. The company offers a diverse selection of cruise packages for the years 2026, 2027, and 2028, catering to vacationers interested in sailing to popular locations such as the Mediterranean, Caribbean, and Asia. With a focus on delivering great value experiences, Paramount Cruises ensures that customers receive personalized service and access to exclusive deals. Targeting both seasoned cruisers and first-time travelers, the company emphasizes the importance of choice and flexibility in their offerings. Customers can easily search for cruises from various lines and destinations through the Paramount Cruises website, which also features promotional codes for additional savings. With a commitment to customer satisfaction and financial protection through ABTA and ATOL, Paramount Cruises aims to make the cruise booking process straightforward and secure for all its clients.
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