Very helpful team
Very helpful team. I found this company to be the most helpful compared to the others that I made enquiries with.
Paramount Cruises specializes in providing tailor-made cruise holidays for travelers looking to explore a variety of global destinations. The company offers a diverse selection of cruise packages for the years 2026, 2027, and 2028, catering to vacationers interested in sailing to popular locations such as the Mediterranean, Caribbean, and Asia. With a focus on delivering great value experiences, Paramount Cruises ensures that customers receive personalized service and access to exclusive deals. Targeting both seasoned cruisers and first-time travelers, the company emphasizes the importance of choice and flexibility in their offerings. Customers can easily search for cruises from various lines and destinations through the Paramount Cruises website, which also features promotional codes for additional savings. With a commitment to customer satisfaction and financial protection through ABTA and ATOL, Paramount Cruises aims to make the cruise booking process straightforward and secure for all its clients.
Paramount Cruises receives overwhelmingly positive feedback from customers, with many praising the helpfulness and efficiency of their staff, particularly Robin and Andreia. Reviewers consistently highlight the excellent service provided during the booking process, noting that staff members go above and beyond to ensure a smooth experience.
Customers appreciate the timely communication and the personal attention they receive, making them feel valued and prioritized. While the majority of reviews are glowing, a few complaints mention issues with flight arrangements and booking times, indicating that there may be occasional hiccups in the process. Overall, the sentiment is highly favorable, with consumers expressing satisfaction and a strong likelihood of returning for future cruises.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 1,004 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.9 | 30 |
| Sep 24 | 5.0 | 49 |
| Oct 24 | 4.8 | 30 |
| Nov 24 | 4.9 | 33 |
| Dec 24 | 4.9 | 21 |
| Jan 25 | 5.0 | 48 |
| Feb 25 | 5.0 | 27 |
| Mar 25 | 5.0 | 45 |
| Apr 25 | 4.9 | 34 |
| May 25 | 5.0 | 21 |
| Jun 25 | 4.9 | 23 |
| Jul 25 | 4.9 | 13 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“extremely helpful and provided all the information I needed in a timely manner”
“Took my £5000 and no customer service when you have an issue”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 0% | 1,004 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 3.0 out of 5 (fair) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: Paramount Cruises is #1 of 5 on overall rating in this group.
500 reviews of Paramount Cruises. Filter by what matters to you.
Very helpful team. I found this company to be the most helpful compared to the others that I made enquiries with.
We had a wonderful time in the USA,well organised,well run and altogether fantastic.
Helpful, friendly personnel
Tina a great member of staff to deal with very knowledgeable and pleasant to deal with thank you.
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Mikey at Paramount was superb, nothing was too much trouble. His customer service and response times were amazing. I will be recommending Paramount and especially Mikey to everyone from now on. They’ve restored my faith in Cruise agents.
Our agent Mo listened and fully understood our once in a lifetime trip opportunity around the Caribbean and South Pacific adventure. He worked hard to gave us what will be an unforgettable itinerary cruises, flights and hotels all back to back opportunities
Andreia made booking easy and fun Great service Thank you 😊
Andrea is very professional and very helpful
I saw a few companies doing the Niagra Falls, NYC and Canada Cruise, but I'm so pleased we chose Paramount! This itinerary is fabulous with a full day tour of Niagra and other places included in the price! Caitlin was absolutely brilliant from the minute she answered our call. Caitlin made sure everything we needed was included in our package and made it so easy to add an extra 2 days in NYC before our flight home, as I've never been before and wanted more time. Caitlin was very thorough indeed, very polite, professional and friendly! When I mentioned our Cabin on NCL and that we are Latitude members, Caitlin found our Latitude numbers, added them to our booking and then went on to help me pick and book our Cabin, which is situated very close to mid ship and the Elevators, but not too close for the noise. This will be our first Cruise since before the Pandemic and Caitlin has really helped to make it something so very special to look forward to 😊😎❤️🛳 Thank you Caitlin 🌟🌟🌟🌟🌟👏👍
Very helpful agent who understood my needs
Robin was professional prompt with reply’s and very knowledgable. He added extras and didn’t need prompting. Happy with the service and would highly recommend.
I always go through Tina, she has always been very helpful and gets me the best deals :)
Robin was so patient with us, we must have been a nightmare. got there in the end😀😀
Haven't gone on the cruise yet but just wanted to leave a review about Mo's service! He went above and beyond to accommodate our requests and has been a pleasure to deal with :)
Great service would have liked a bit more proactively
Paramount Cruises specializes in providing tailor-made cruise holidays for travelers looking to explore a variety of global destinations. The company offers a diverse selection of cruise packages for the years 2026, 2027, and 2028, catering to vacationers interested in sailing to popular locations such as the Mediterranean, Caribbean, and Asia. With a focus on delivering great value experiences, Paramount Cruises ensures that customers receive personalized service and access to exclusive deals. Targeting both seasoned cruisers and first-time travelers, the company emphasizes the importance of choice and flexibility in their offerings. Customers can easily search for cruises from various lines and destinations through the Paramount Cruises website, which also features promotional codes for additional savings. With a commitment to customer satisfaction and financial protection through ABTA and ATOL, Paramount Cruises aims to make the cruise booking process straightforward and secure for all its clients.
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