Paramount Cruises specializes in providing tailor-made cruise holidays for travelers looking to explore a variety of global destinations. The company offers a diverse selection of cruise packages for the years 2026, 2027, and 2028, catering to vacationers interested in sailing to popular locations such as the Mediterranean, Caribbean, and Asia. With a focus on delivering great value experiences, Paramount Cruises ensures that customers receive personalized service and access to exclusive deals. Targeting both seasoned cruisers and first-time travelers, the company emphasizes the importance of choice and flexibility in their offerings. Customers can easily search for cruises from various lines and destinations through the Paramount Cruises website, which also features promotional codes for additional savings. With a commitment to customer satisfaction and financial protection through ABTA and ATOL, Paramount Cruises aims to make the cruise booking process straightforward and secure for all its clients.
Paramount Cruises receives overwhelmingly positive feedback from customers, with many praising the helpfulness and efficiency of their staff, particularly Robin and Andreia. Reviewers consistently highlight the excellent service provided during the booking process, noting that staff members go above and beyond to ensure a smooth experience.
Customers appreciate the timely communication and the personal attention they receive, making them feel valued and prioritized. While the majority of reviews are glowing, a few complaints mention issues with flight arrangements and booking times, indicating that there may be occasional hiccups in the process. Overall, the sentiment is highly favorable, with consumers expressing satisfaction and a strong likelihood of returning for future cruises.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 1,004 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.9 | 30 |
| Sep 24 | 5.0 | 49 |
| Oct 24 | 4.8 | 30 |
| Nov 24 | 4.9 | 33 |
| Dec 24 | 4.9 | 21 |
| Jan 25 | 5.0 | 48 |
| Feb 25 | 5.0 | 27 |
| Mar 25 | 5.0 | 45 |
| Apr 25 | 4.9 | 34 |
| May 25 | 5.0 | 21 |
| Jun 25 | 4.9 | 23 |
| Jul 25 | 4.9 | 13 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“extremely helpful and provided all the information I needed in a timely manner”
“Took my £5000 and no customer service when you have an issue”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 0% | 1,004 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 3.0 out of 5 (fair) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: Paramount Cruises is #1 of 5 on overall rating in this group.
500 reviews of Paramount Cruises. Filter by what matters to you.
we were looked aftererd very well all our questions were answered we were able to book the cabin we wanted and were rest assured that our booking went smoothly would definitely recommend this company Andreia was very professional and efficient in her care and communication with booking our trip we got prompt replies which gave us the confidence in booking with them thank you again
Andreia was very responsive and provided detailed quotes with various options making the booking process pretty seamless and easy, thank you for the great service!
My week had turned into a disaster after I received an email from P&O saying that my bucket list cruise to see the Northern Lights next March had been cancelled. The cruise was going ahead just without me! Apparently they had no more Evacuation chairs left as they had only received my onboard requirements on Monday! Considering that I booked the cruise direct with their own agents on the day the holidays went live and he filled out everything that I required on that day I just couldn’t understand it. I was devastated, also I had my friends who live in Australia joining us. I now had to break it to them. So that set the scene for my day. I spent all night looking through every cruise company I could think of. It had to be in March/April 2026 as my friend and I are celebrating a landmark birthday and my husband is retiring, so it really was a much looked forward to trip. I could find nothing. The following morning I clicked on a company called Paramount Cruises, I had never heard of it before but I put in my request of what I was looking for. A few moments later I received a call from a charming guy called Robin. I went through my requirements and he said they had 22nd March 2026 ~ just 3 days later ~ going to Norway aboard Canard's Queen Victoria ~ I held my breadth, I hadn’t looked at Cunard as I thought it would be out of our price range ~ but no it wasn’t ~ it was in actual fact a very favourable price, plus one extra night. So a win win. I had gone from being so distraught to absolute euphoria! I checked that there were other cabins for my friends to switch over to, yes they were there. I just needed to speak to my friends but with the time delay I started to get itchy. Within the hour I had called Robin back and booked my accessible cabin. I’d have been heartbroken if I had lost it twice within 24hrs, as there were only 2 left. Robin was so patient with me as due to excitement I had rendered my brain from working, as I kept failing to complete the deposit payment. He kindly said look it’s all booked I’m sure it will be through, sometimes it can take a min or two. Robin you have saved such an important trip for us all, I can’t believe we will have the chance to sail on the majestic Queen Victoria I will certainly look to Cunard in future, even though I have a soft spot for Aurora due to her being an adult only ship, But my go to agency will be Paramount Cruises. Thank you Robin for everything Denise Perkins-Anders.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Very good what’s app as a medium for confirming information works as a consumer and mikey was responsive and worked it out good , you offering was well presented
Tina was so helpful, answered all questions clearly and arranged the quote and booking very efficiently. Thank you
We made a booking through Paramount, and unfortunately had to change to a different date/itinerary due to a family member becoming seriously ill. Paramount helped us to move our booking quickly and easily, even ensuring that the perks we had on the original booking were carried over. I can't fault their service, and the speed with which they sorted out the change for us!
Our advisor Mo was great, very informative and couldn't do enough for us.
Mo is extremely helpful and very understanding of what we need for a fabulous holiday -I find the whole process with Mo easy and straightforward
Andreia was very efficient and quick responses to queries. Other companies lost out due to delay in replies
We have travelled with the company before to New Orleans Mardi Gras tour and we were very pleased with the choice of hotels and more importantly having a rep handy throughout our tour. We feel confident of having a good holiday and when we booked this we were reassured by Mikey the rep who was very helpful and explained everything clearly.
Mike was fantastic to be able to immediately answer our questions before we went ahead with booking our F1 cruise package. Just eagerly awaiting our final booking information due anytime. Feeling excited.
Mikey at Paramount understood our needs and persisted in meeting our requirements. When the cruise we wanted no longer became available, Mikey checked daily, giving regular updates to eventually find it was available again. Honouring his original quote, we were able to book the cruise. This is testament to Mikey’s daily checking. Thank you.
Paramount Cruises specializes in providing tailor-made cruise holidays for travelers looking to explore a variety of global destinations. The company offers a diverse selection of cruise packages for the years 2026, 2027, and 2028, catering to vacationers interested in sailing to popular locations such as the Mediterranean, Caribbean, and Asia. With a focus on delivering great value experiences, Paramount Cruises ensures that customers receive personalized service and access to exclusive deals. Targeting both seasoned cruisers and first-time travelers, the company emphasizes the importance of choice and flexibility in their offerings. Customers can easily search for cruises from various lines and destinations through the Paramount Cruises website, which also features promotional codes for additional savings. With a commitment to customer satisfaction and financial protection through ABTA and ATOL, Paramount Cruises aims to make the cruise booking process straightforward and secure for all its clients.
This profile hasn't been claimed by the business owner.
