Spotix is an online retailer specializing in a diverse range of fire-related products, including fire pits, fireplaces, and BBQ grills. The company aims to provide customers with high-quality home and outdoor heating solutions, enhancing both comfort and ambiance in residential spaces. With a focus on innovative designs, Spotix offers products that cater to various preferences, from traditional wood-burning options to modern gas and electric models. Targeting homeowners, outdoor enthusiasts, and those looking to elevate their living spaces, Spotix provides a one-stop shopping experience for all things related to fire. Customers benefit from free shipping on orders over $99, making it accessible for individuals seeking to enhance their home or outdoor areas. The company's user-friendly website, www.spotix.com, features an extensive selection of products, along with customer support options to assist with inquiries and purchases.
Spotix receives high praise for its excellent customer service and fast shipping, with many reviewers highlighting the helpfulness and knowledge of the staff. Customers appreciate the ease of navigating the website and the promptness of order fulfillment, often receiving their products the next day.
However, there are notable complaints regarding product quality, particularly with stoves, as some customers express frustration over defective items and poor support in resolving these issues. Additionally, a few reviewers mention delays in order fulfillment and excessive communication, which detracts from their overall experience. Despite these criticisms, the majority of feedback reflects a positive sentiment towards Spotix, particularly in terms of service quality. Overall, Spotix is viewed favorably, though there are areas for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 60 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jan 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 24 | 4.0 | 4 |
| Mar 24 | 5.0 | 5 |
| Apr 24 | 5.0 | 3 |
| May 24 | 4.7 | 3 |
| Jun 24 | — | 0 |
| Jul 24 | 4.8 | 5 |
| Aug 24 | 3.0 | 1 |
| Sep 24 | 3.5 | 4 |
| Oct 24 | 4.0 | 2 |
| Nov 24 | 5.0 | 2 |
| Dec 24 | 3.7 | 3 |
| Jan 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Spoke with a customer service rep who said I needed to speak with another rep who would call me back to resolve a min...”
“He continued to say that they were prohibited from selling their stoves to customers in NM due to codes”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Events & Entertainment.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.2 out of 5 (good) | 4.7 out of 5 (good) | −23% | 60 |
| 4.5 out of 5 (good) | 50 out of 100 | — | — | — | — | 20,156 | |
| 4.5 out of 5 (good) | 67 out of 100 | — | — | — | — | 5,849 | |
| 1.2 out of 5 (poor) | 100 out of 100 | 1.0 out of 5 (poor) | — | 1.0 out of 5 (poor) | — | 1,002 | |
| 4.5 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | — | — | 999 |
Bottom line: Spotix is #2 of 5 on overall rating in this group. On delivery, Dream Car Giveaways scores higher (4.9 vs 4.2).
60 reviews of Spotix. Filter by what matters to you.
This company stands out for customer service and their willingness to be as helpful as possible. It was a mistake by me in ordering the wrong item, but they were able to come up with a solution, I never thought of. They kept my cost to a minimum. It was an amazing experience.
Customer service and quick response were great and very helpful.
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Great customer service.
Customer service is outstanding! Could not be more satisfied with the service and assistance I received for a technical issue I was having with my outdoor fireplace. The service rep immediately identified my problems and provided immediate solutions for resolution of my issues. I cannot recommend these guys enough!
I mistakenly ordered a Viking storage drawer that I thought was a warming drawer. All telephone mailboxes were full and no one picked up on a Saturday. It was delivered on a pallet and the shipping box had been opened prior to delivery. I am waiting to see if my email gets a reply.
Good customer service when items were ordered. Very useful tracking info when items shipped.
Everything went well timely delivery
Spotix is an online retailer specializing in a diverse range of fire-related products, including fire pits, fireplaces, and BBQ grills. The company aims to provide customers with high-quality home and outdoor heating solutions, enhancing both comfort and ambiance in residential spaces. With a focus on innovative designs, Spotix offers products that cater to various preferences, from traditional wood-burning options to modern gas and electric models. Targeting homeowners, outdoor enthusiasts, and those looking to elevate their living spaces, Spotix provides a one-stop shopping experience for all things related to fire. Customers benefit from free shipping on orders over $99, making it accessible for individuals seeking to enhance their home or outdoor areas. The company's user-friendly website, www.spotix.com, features an extensive selection of products, along with customer support options to assist with inquiries and purchases.
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