No one replies.
No one replies. Already emailed info and customer services email nearly two weeks ago. I never got my certificate from 2011 and this is a matter of urgency. Please reply.

Stonebridge Associated Colleges is an educational institution that provides training and academic programs to students. The organization likely offers various courses and educational services designed to help individuals develop skills and knowledge in their chosen fields of study. As an educational provider, they focus on delivering structured learning opportunities to support student academic and professional development.
Stonebridge Associated Colleges receives a largely positive reception from its students, with many praising the quality of courses and the helpfulness of tutors. Reviewers highlight that courses are easy to navigate, with assignments that are relevant to their chosen careers, and express gratitude for the constructive feedback received from tutors like Natasha Beukes and Hilary Clark.
However, there are notable complaints regarding customer service and certificate issuance, with several customers reporting delays and a lack of response from support staff. Issues with course material quality and unrealistic timelines for assignments also surface in some reviews. Despite these criticisms, many students feel that their learning experiences are valuable and supportive.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,010 | 100% | +1.3 | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 4.3 | 6 |
| Jan 25 | 3.7 | 3 |
| Feb 25 | 3.2 | 5 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | 4.0 | 3 |
| May 25 | 4.2 | 5 |
| Jun 25 | 3.0 | 2 |
| Jul 25 | 3.3 | 4 |
| Aug 25 | 1.0 | 1 |
| Sep 25 | 5.0 | 1 |
| Oct 25 | — | 0 |
| Nov 25 | 4.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“They were really helpful and guided really well”
“Already emailed info and customer services email nearly two weeks ago”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Education & Training.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.9 out of 5 (good) | 2.1 out of 5 (poor) | −14% | 1,010 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.2 out of 5 (good) | — | — | 85 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 5.0 out of 5 (good) | — | 57 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 37 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 25 |
Bottom line: Stonebridge Associated Colleges is #5 of 5 on overall rating in this group. On value, Truka scores higher (5.0 vs 2.1).
500 reviews of Stonebridge Associated Colleges. Filter by what matters to you.
No one replies. Already emailed info and customer services email nearly two weeks ago. I never got my certificate from 2011 and this is a matter of urgency. Please reply.
I began an Accounting course and soon realised the quality of material provided was poor. The exam questions were poorly written, regularly showing mistakes with figures, spelling and grammar. I made multiple complaints and eventually transferred to a separate Bookkeeping and separate Payroll course. I have encountered the same issues, with no help or response when I have contacted for assistance. My exams have sat unmarked for 5 months, despite being chased. I have now filed a formal complaint and intend on suspending my studies and finding a better quality course elsewhere.
Very disappointing experience. What was advertised as a 1-year hydrotherapy course turned into nearly 4 years of delays, poor communication, and lack of support. Theory was delayed due to tutor issues, placements were cancelled last-minute, and I had to travel far at my own cost for an alternative. I passed the theory part of the course and then had to wait 6 months for a placement, which was cancelled at the last minute. I was eventually provided with an alternative, nearly a year later and it was far from home so I had to cover my own travel and accommodation costs. I passed my practical exams 9 months ago and am still waiting for any confirmation or certificate. Would not recommend.
Quick answers to the questions people ask most.
Stonebridge Associated Colleges offers a wide range of distance learning courses including business, healthcare, counselling, animal care, and creative arts programs. All courses are designed for flexible study and can be completed at your own pace from home.
Yes, Stonebridge Associated Colleges is accredited by various professional bodies and industry organizations. Many courses lead to nationally recognized qualifications and certifications that are valued by employers.
Course completion times vary depending on the program and your study pace. Most courses can be completed within 6-18 months, but you have up to 2 years to finish your studies with full tutor support.
You'll have access to dedicated tutors who provide feedback on assignments and answer questions via email or phone. The college also offers online learning resources, study materials, and technical support throughout your course.
Course fees vary by program, typically ranging from £300 to £2,000. Flexible payment plans are available, allowing you to spread the cost over several months with no additional interest charges.
Absolutely. All courses are designed for distance learning with flexible study schedules that fit around work and personal commitments. You can study at your own pace during evenings, weekends, or whenever convenient.
Most courses have no formal entry requirements, making them accessible to learners of all backgrounds. Some specialized programs may require basic qualifications or relevant experience, which will be clearly stated in the course description.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Absolutely abysmal. My daughter joined SC in July last year having been promised live and interactive lessons. Those never materialised. We chose a distance learning level 3 diploma course as due to her disabilities my daughter is unable to attend a brick and mortar college. After assignments taking weeks and weeks to be marked we were eventually informed in December that the course had been discontinued and she would be moved onto a new and improved course but lose all her work. She started the new course in January. She submitted a module to be marked over 4 weeks ago and has had no response despite several calls to SC (we signed up to SC but this course seems to have been taken over by learn direct). She cannot submit another modul until that module has been marked and as she has had no tutor feedback has no idea if she is proceeding correctly. Absolutely appauled by this company. We paid over £2000 for this course but the customer service is useless and the marking is ridiculously slow. Update: My daughters module has now been marked after 4 weeks.
If I could give zero I would. Paid for a course and completed it, OFQUAL registered. Completed in September, no sign of certificate, given multiple excuses for EQA and a time line which is never met, no refund for course fees offered. Awful service , awful communication, not following through on contract entered when I paid them
Extremely disappointed with their system.I ended up my course earlier and made a payment to clear my debt and gain my certificate but after clearing the whole amount around £500 a week later the direct debit being taken from account.I call them and they refused and then I explained that I have bank transactions of the payment.They forward to other company and they refused about all that.They told me I have only £90 to pay to clear my debt and they have not received any payment. The strange thing is that both of them have refused to have any coordination.
Terrible experience. Very stressful. Paid £1000 and have made a few complaints. Had to push for assignments to be marked. Lack of support. Still no certificate, 5 months after competing.despite 5 requests.
Worst customer experience. I have tried to complain numerous times throughout the duration of my course for multiple things that were flagging up with no success or acknowledgment. I completed all of my course content within approximately 3 months of signing up for it. I had to push to get my practical placement, I had to push to get assignments marked. I had no real support from said ‘tutor’. It was far from worth the £1000 I paid for it. Over a year AFTER submitting all of my paperwork and getting things signed off I have FINALLY received my certificate but absolutely not worth the energy put in to get to this point. Absolute shambles.
I paid for a Level 4 course a few years ago, which wasn't cheap whatsoever (over £200), and it was advertised that I would have lifetime access. I recently tried to log in with the same credentials and was unsuccessful, so contacted customer service. This is what they said: "Unfortunately, I need to inform you that your course is now considered outdated. As per our policy, courses typically expire after two years, and your course has passed this period. As a result, it can no longer be continued at this point. To proceed, you will need to re-enrol in the course." (meaning I have to pay again if I want to re-enrol). So, in essence, they sold a lie of lifelong access and pocketed the money. I am not someone who posts negative reviews but I had to warn others to avoid this provider.
Still waiting... I successfully studied with Stonebridge and completed the course I was on. The tutors were fantastic and the communication was also fine. The problems arose when my work was submitted and needed marking. I was initially told it would take 12 weeks. After this time I was still waiting and after several unsuccessful email's I was told that the time frame was 12- 16 weeks. I communicated to them the importance of me having my certificate as I required it for my employers. Stonebridge then sent me an email with a letter attached to say that I had completed the work and I was awaiting marking, this obviously was not accepted by my employers. Fast forward to today and having followed the company's complaint procedure it is now 17 weeks and I am still no further forward. I have now began the process of reporting them to an independent complaints panel. Do not waste your money or your time.
I've studied with Stonebridge Colleges and completed a few courses in the past. However, recently had difficulty logging onto the portal to re-start assignments after an unintentional gap in my studies due to family matters. After contacting the customer services team I've been told that I need to pay extra money to continue with the courses, despite paying in full when I enrolled! How does this make sense? Please have a reasonable and fair response for me, as I would like to continue studying.
I said that the degree is not valid in Scotland and my review was deleted v178236
I was a little late starting my course due to an ongoing health issue. When I started in August, I submitted my first assignment mid-August this year. After a few weeks of my assignment not being marked I contacted the customer service team as they advise “all assignments are marked within 7 working days”. After a month, I contacted their complaints team as my tutor had also not responded to any of my emails. I was told that this tutor was no longer with the company and I’d be getting a new one. After less than a week, the second tutor had also left the company. It has now been 10 weeks since I submitted my assignment, I am on my third tutor and it has STILL not been marked! I have been emailing back and forth with the customer service team, who either offered an 8 week extension to my course or to cancel it with no reimbursement. This is entirely unacceptable as the company do not care about the education of their students, only the money they are receiving. If you want prompt responses from your tutors and great customer service, do not use Stonebridge.
Hello, I’ve been writing back-and-forth and I’m not getting anywhere for with you regarding my certificate this is increasingly frustrating the way you’ve been dealing with me I feel no support. Completed my course at the end of March and I still have no hardcopy of my certificate. This is very important for me to get the hardcopy and not just a letter writing that I’ve completed the course written many times and every time I get a different answer back and a different apology. On your website and upon enrolment, I was told that certificate can take up to between four and 16 weeks to arrive. in my recent emails I was told that this can also take after six months (which is obviously not stated on your website nor in our contract). Also I’ve been told as well that there are extreme delays unexpectedly at the moment which is standard way companies explain their failures to meet expectations. It’s been so disappointing and if I’m honest shockingly bad the service that I’ve been getting and no matter how many times I expressed this the service doesn’t get better. I do need my certificate though through my door because I paid for it and it’s way out of expected arrival date. Surname is Bogyai ,just in case you would love be to help but can’t because I didn’t leave any ways for you to work out who I was.
I am extremely disappointed with my experience at Stonebridge Associated Colleges. I applied for a course but decided to cancel within the 14-day cooling-off period, expecting a straight forward refund process. However, it’s now been over 45 days since I cancelled, and despite being told that the refund would be processed within 30 days, I have yet to receive it. What’s even more frustrating is the lack of communication and transparency. I have been constantly told that my case is being “escalated” and “investigated,” but I have not received any real updates or a clear timeframe for when I can expect my money back. This level of customer service is unacceptable and has left me feeling ignored and frustrated. Not to mention the financial burden it has now put me in. I had high hopes for this college, but my experience has been nothing short of disappointing. I would caution others to be wary of their refund policies and customer service, as my experience has been far from satisfactory, and not yet resolved.
I did a course for teaching and learning and supporting in schools award Cache. I took quite a bit to finish it as had personal problems but managed to finish. I asked for the certificate and they told me that they would send it. I waited for a while then asked me, they told me they would look into it, that they had to speak with management. Then they asked if I wanted to go through the Cache route and if so they would send it to me, that I would have to do some extra work as it has changed a bit. I responded some time later that I wanted to do the cache and now a couple of months ago they send me an email saying that it was a long time and that I would have to do it all over again the course. So I don't have any certificate, I had paid £300 or £400 and now they want me to pay it again. No thanks. Please do not trust Stonebridge or any of its companies. I am very disappointed.
Nearly a year after completing my two year course and my certificate has never arrived. This course was completed as part of an animal boarding license hence my frustration at never receiving the qualification. This was not cheap, a couple of thousand pounds and essential that I complete it. I have contacted the company / college several time who blame outside verification - this is not good enough and I am sorry Stonebridge college I can not recommend you to anyone as they risk never getting their qualification. It would be zero stars was there that option. This affects my business and license going forward. A year and still no outside verification is not acceptable.
Beware of Learn Direct. They are part of the notoriously well known Stonebridge Associated Colleges group of companies to now include Animal Courses Direct. Please do your due diligence before enrolling onto this course. Stonebridge Associated Colleges are very well known for their scams and unacceptable behaviour. I know that you will thank me later. Don’t say that I didn’t warn you. Move on and enrol with a college that won’t drain your bank account until it is dry.
I studied with Stonebridge College which is part of Learn Direct. I finished my Level 3 Forest School Leaders course successfully on the 28th of August 2023. It's is now June 15th 2024 & I have not received the certificate for my course, which has really held my career back & had a huge effect on my health. I placed a formal complaint with Stonebridge & Learn Direct at the end of January 2024. I was told at the end of February 2024 that due to an 'error' Stonebridge would now be registering me with the awarding body SEG for my certificate. Registration with the awarding body should have been done prior to me completing my course & not 5 months after I completed the course!!! This has made no difference whatsoever. I have still received no further support to help me & it is now June 2024! Everytime I call or email, I just get told to keep waiting. The complaints department at Stonebridge College have also now blocked my email address from emailing them, as I now get a send error saying access denied when I try to enquire upon the whereabouts of my certificate. I need this certificate for my job so I cannot & will not let this issue go! I have no choice now but to input a formal complaint to OFQUAL & Trading Standards using all my emails with both of these 'colleges' as evidence. All I want is the certificate I worked hard to achieve & also paid a lot of money for, how hard is that? My advice to anyone considering studying with either Stonebridge College or Learn Direct is NO WAY! Since my experience I have found so many other people on social media that have also not received certificates for courses they have completed. So many people that we should actually all work together & bring about a class action lawsuit against these two 'colleges'. Absolutely shocking experience, so stay well away from these 'colleges'!
You can contact the college by phone during business hours Monday to Friday, or submit an inquiry through their website. Their student services team is available to answer questions about courses, enrollment, and study options.
Yes, there is a cooling-off period during which you can cancel your enrollment for a full refund. After this period, refund policies vary depending on how much of the course you've completed and your individual circumstances.
Stonebridge Associated Colleges is an educational institution that provides training and academic programs to students. The organization likely offers various courses and educational services designed to help individuals develop skills and knowledge in their chosen fields of study. As an educational provider, they focus on delivering structured learning opportunities to support student academic and professional development.
This profile hasn't been claimed by the business owner.