StubHub U.S. and Canada is a leading online platform for buying and selling tickets to a wide range of events, including sports, concerts, and theater performances. The company provides a user-friendly interface that allows customers to easily search for and purchase tickets for their favorite events, ensuring access to a diverse selection of live entertainment options.
Targeting event-goers across North America, StubHub serves a broad audience, including sports enthusiasts, concert fans, and theater lovers. By connecting buyers and sellers, the platform facilitates a secure ticket transaction process, enhancing the overall experience for its users. With its focus on events and entertainment, StubHub has established itself as a reliable resource for those seeking to attend live performances and sporting events.
StubHub U.S. and Canada has a positive customer experience.
StubHub receives mixed feedback from consumers, reflecting both positive experiences and significant frustrations. Many reviewers appreciate the ease of purchasing tickets, highlighting straightforward pricing and the ability to see seat views, which enhances the overall ordering experience.
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Customers often commend StubHub for having tickets available when official sources do not, making it a go-to option for last-minute plans. However, numerous complaints arise regarding ticket delivery issues, with some users reporting that they never received their tickets or were provided with incorrect ones. Additionally, hidden fees and unexpected charges after selecting payment methods frustrate many customers. While some enjoy a seamless experience, others express dissatisfaction with customer service and the reliability of ticket fulfillment.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
3.7
60
100%
● Medium
3.7 / 5 overall
=
60 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Sep 2025.
Last 3 months
3.7
12-month avg
3.7
All-time
3.7
Category avg
3.9
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 25
3.7
58
Sep 25
3.0
2
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
Top praiseof 40 positive reviews
Easy to use48%
19 mentions
Prices & value20%
8 mentions
Fast & efficient10%
4 mentions
Website & app5%
2 mentions
“Easy to buy and receive ticket”
On “Easy to use” · Sep 1, 2025
Top complaintsof 17 negative reviews
Customer service41%
7 mentions
Scam29%
5 mentions
Payment issues29%
5 mentions
Pricing29%
5 mentions
“StubHub offered me “replacement” tickets in the nosebleed section even though the tickets I had bought were 10th row...”
On “Customer service” · Sep 1, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Events & Entertainment.
Overall rating and review count for this company and similar companies
The U.S. open day session is for round 2 session 7 Arthur Ashe. We got to see Novak play vs Svadja from USA r2. However , the ticket is bundled with the parking pass at Skyview garage next to Citi field. The Mets are home the entire week, and the parking pass is for 9:30-3:30 only. It’s a scam because the seller’s spot hero account was credited for the parking pass and re issued me the same times only changing it to 11:30-3:30 on the day of the US open as I was pulling up into the parking garage with my own parking pass from spot hero. You can’t resell the parking pass from stub hub if it’s purchased for the wrong parking times nobody will buy it as it is bundled with US open. And the spot hero app can’t extended the parking times as it’s the seller’s mistake when buying it. I can buy my own parking pass with the correct times for less money at spot hero, the seller was not competent when selling this ticket bundle with Arthur Ashe tickets. I spent 2-4 hours in this trying to make right. This was during my first 45-60 minutes at the start of our event and the day after too following up with stubhub escalation team
Buying the ticket was easy and telling the customers they have a clear view or not is very useful. I truly appreciated the experience and I’d use StubHub again!! Thank you!
The entire experience was great , I purchased the tickets and received the tickets showing where are seats were in about 15 or less minutes and the show was that evening. We received ftont row seats! He put on a great show and then he came up into the audience and shook hands, took pics with his fans. We were lucky enough that he can to our seats and shook hands and thanked us for coming what a perfect evening!!
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Teddy Swims was a great show; tickets were a little overpriced but what are you going to do. The burn was Stub Hub was offering advance parking and shuttle services for a ridiculous price, I didn't take the offer and when I checked it out on line it was free at the Venue and there were no fees it was just a cash grab! They lure you when purchasing tickets dirty pool if you ask me.
Our tickets were a total scam. Apparently they had been sold to multiple people and by the time we got to the event someone had already used them. It was beyond embarrassing as this was a gift to the person I went with and it created quite a side show. I had no idea tickets in StubHub could be counterfeit but the event people said it’s a well known problem. Their marketing about being a safe place to buy tickets is very misleading.
I was scammed a parking pass. It said t
It was tennis parking lots but it was a lot 2.5 miles away. A 30 min walk. StubHub told me there is nothing they can do bc I didn’t report it before the event. I found out at 830 am the day of event and was driving to event when I found out. I’m disgusted with StubHub and will never use them again.
Tickets on StubHub is a simple process for Yankees tickets. There are no good seats if you try to buy direct for a medium size group (6 to 8) in my case. Select your seats and wait for the seller to provide tickets. In this case, the seller provided a link to the actual tickets from ticketmaster so they could be downloaded to my phone wallet. Done!
I've been purchasing and selling tickets on the secondary platform "StubHub" for quite a while.
Over the past several months, I have experienced serious and unresolved issues with my StubHub account, including multiple unpaid orders, withheld payouts, and unresolved disputes—despite fulfilling all obligations and providing extensive
supporting documentation.
To make matters worse, my account was suddenly locked without any prior notice. When I contacted support, I was told the decision was final: my account would remain permanently suspended, I would lose access to all funds, and I would be barred from creating any new accounts. I was given no detailed explanation. One support agent vaguely mentioned “multiple buyer complaints” and “issues with sales,” but refused to elaborate or provide any specific evidence.
When I tried to contact the support team for a detailed explanation, I either received no response at all or was given mutually contradictory explanations:
• Trust & Safety declined to provide any concrete reason for the suspension despite
multiple requests.
• Executive Customer Care wrote: “We have found that the buyer of one of their transactions is linked to the seller themselves. As a result, we have shut down this account, and it will remain blocked, and payments will not be resumed.” I categorically deny this allegation.
• Customer Support also claimed: “Your account has been deactivated due to multiple instances of unfulfilled ticket orders associated with your listings.
”
As a result, I still do not know the exact reason for the suspension. Furthermore, these accusations are untrue. In reality, nearly every disputed order on my account involved buyer fraud or situations where I followed the rules, yet was penalized anyway. For each such order, I submitted clear documentation to prove my innocence.
I have continued to take every reasonable action to resolve the issue. I have spent months calling customer service daily, escalating my case via email to executive management, and filing formal disputes; however, none of these efforts have resulted in a resolution or a meaningful response.
To date, over USD 20,000 remains unpaid or wrongfully withheld, including funds from multiple sales, previously promised credits, and amounts deducted to cover penalties that should never have been applied.
This entire ordeal has caused significant financial strain, emotional distress, and exhaustion. I’ve spent countless hours preparing documentation, making international calls, and trying to defend myself through a broken system.
I am fully prepared to provide extensive evidence and supporting documentation—including email records, account activity, ticket delivery logs, and customer communications—upon request. My sole goal is to resolve this matter with transparency and recover the compensation I rightfully earned through fulfilled obligations.
Easy to purchase tickets and download to my phone. I didn't realize that a screenshot was not acceptable at the gate but one I figured that out - all was good.
StubHub U.S. and Canada is a leading online platform for buying and selling tickets to a wide range of events, including sports, concerts, and theater performances. The company provides a user-friendly interface that allows customers to easily search for and purchase tickets for their favorite events, ensuring access to a diverse selection of live entertainment options.
Targeting event-goers across North America, StubHub serves a broad audience, including sports enthusiasts, concert fans, and theater lovers. By connecting buyers and sellers, the platform facilitates a secure ticket transaction process, enhancing the overall experience for its users. With its focus on events and entertainment, StubHub has established itself as a reliable resource for those seeking to attend live performances and sporting events.
