Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	2.3	1,000	100%	-0.3	● Low

2.3 / 5 overall

1,000 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Jul 2025.

Last 3 months: 2.3▼ 0.3
12-month avg: 2.3
All-time: 2.3
Category avg: 4.0

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Website & app	Service	Booking	Trend	Reviews
SunExpress AirlinesThis company	2.3 out of 5 (poor)	100 out of 100	2.0 out of 5 (poor)	2.5 out of 5 (poor)	2.4 out of 5 (poor)	+63%	1,000
Evolution Travel	4.9 out of 5 (good)	100 out of 100	4.2 out of 5 (good)	5.0 out of 5 (good)	—	—	1,109
XO HOTELS AMSTERDAM	4.2 out of 5 (good)	100 out of 100	3.5 out of 5 (good)	4.2 out of 5 (good)	3.5 out of 5 (good)	—	1,083
Alfa Travel	4.6 out of 5 (good)	100 out of 100	—	4.5 out of 5 (good)	4.5 out of 5 (good)	—	1,069
Audley Travel	4.8 out of 5 (good)	100 out of 100	5.0 out of 5 (good)	4.9 out of 5 (good)	4.9 out of 5 (good)	—	1,050

Bottom line: SunExpress Airlines is #5 of 5 on overall rating in this group. On website & app, Audley Travel scores higher (5.0 vs 2.0).

Baydins Baydins

1 review

Jul 9, 2025

I am writing to express my deep…

I am writing to express my deep dissatisfaction regarding the way my elderly and medically vulnerable mother was treated during her recent journey with SunExpress departing from Düsseldorf Germany. As all wheelchair assistance slots were "fully booked" at the time of reservation, we purchased a regular ticket and brought her medically necessary walker (rollator). To our shock, we were informed at the baggage drop-off that she was not allowed to use the walker (rollator) to reach the gate, allegedly due to SunExpress "not being insured in case she falls". Let that sink in: her mobility aid, meant to reduce her fall risk, was denied, while she was forced to walk a long distance unassisted, significantly increasing the danger for her to fall. We told the Supervisor at the baggage drop that we were totally fine that the walker was put in the luggage space as long as my mother was allowed to use it. Worse still was the behavior of the Supervisor at the desk. Upon expressing my disbelief over this unreasonable policy, I was publicly reprimanded and dismissed. The Supervisor declared they would no longer assist me, and called the police, humiliating me and leaving my mother, a cancer patient, extremely stressed, a condition her health cannot tolerate. I addressed an official complaint and received a response from Batukan B, that there is nothing they can do and that we had to book a flight with a wheelchair service. This shows that SunExpresss lacks professionalism and that their Customer Service Leader is not able to guide and educate the SunExpress employees. I will never use SunExpress in future. UPDATE 25 July 2025 After I received a standard email... we value the importance bla bla bla, we regret to inform you that no further action can be taken. I made a new complaint that I do not accept and reopened the case. The 2nd reply: Thank you for your correspondence. We value the importance of your concerns. While we regret to inform you that no further action can be taken, please rest assured that your feedback was forwarded, investigated and thoroughly discussed with relevant departments in all aspects. It is our priority to ensure that your input is reviewed and considered for service improvements. Thank you once again for your understanding and for bringing this matter to our attention. Kind regards, Batukan B. (Mr.) Claims and Complaints SunExpress ------------------------------------ This is just proof of SunExpress missing every connection with their customers.

Report

Month	Average	Reviews
Nov 24	1.6	13
Dec 24	1.4	43
Jan 25	1.4	26
Feb 25	1.8	20
Mar 25	3.1	136
Apr 25	2.0	101
May 25	1.9	123
Jun 25	2.1	188
Jul 25	2.5	350

SunExpress Airlines reviews & trust report

SunExpress Airlines has a poor customer experience.

Best for

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 160 positive reviews

Top complaintsof 291 negative reviews

How it compares

Reviews

Customer reviews (1,000)

Die Bestellung war relativ einfach und…

Bisher eigentlich keine Probleme…

Smooth booking procedure

Two times had e very good flight just…

Alternatives to SunExpress Airlines

Evolution Travel

XO HOTELS AMSTERDAM

Alfa Travel

Audley Travel

Travel Advantage

Routes Car Rental

The CrowdTrust Experience⭐

Uçak içi havalandırma yetersizdi

Would give zero stars if possible

Abysmal

Great flight with SunExpress

Absolutely brilliant company

Very good experience!

Dear SunExpress Team,

Less than 1 star

Didn't get what i payed for

paid for priority boarding it doesn’t existed on

We had a terrible experience with sun…

I have been trying to book a ticket all…

I am writing to express my deep…

Friendly and professional staff

Ich war mit der Pünktlichkeit und dem…

Booked a holiday through TUI expecting…

About SunExpress Airlines

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