SunExpress Airlines is a well-established airline that specializes in providing affordable air travel to various attractive destinations. With over 30 years of experience in the aviation industry, the company focuses on offering budget-friendly flights primarily to popular locations in Turkey, including Antalya, Izmir, Bodrum, and Adana. SunExpress aims to cater to both leisure travelers seeking vacation options and business travelers looking for cost-effective flight solutions. The airline's user-friendly website, www.sunexpress.com, allows customers to conveniently book one-way and round-trip economy flight tickets. SunExpress is committed to delivering accessible travel options, making it a preferred choice for individuals and families planning their trips to top destinations.
SunExpress Airlines receives a mixed reception from customers, with many expressing frustration over various aspects of their service. While some reviewers appreciate the punctuality of flights and commend the friendly staff, others report significant issues with online check-in and customer support.
Complaints frequently highlight long wait times during check-in, unexpected fees, and unresponsive customer service, leading to a deeply disappointing travel experience for many. Instances of delayed flights and lost luggage further exacerbate the negative sentiment. Despite a few positive experiences, particularly regarding flight timing and helpful staff, the overall consensus leans towards dissatisfaction. Many consumers advise caution when considering SunExpress for future travel.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.3 | 1,000 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 1.6 | 13 |
| Dec 24 | 1.4 | 43 |
| Jan 25 | 1.4 | 26 |
| Feb 25 | 1.8 | 20 |
| Mar 25 | 3.1 | 136 |
| Apr 25 | 2.0 | 101 |
| May 25 | 1.9 | 123 |
| Jun 25 | 2.1 | 188 |
| Jul 25 | 2.5 | 350 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Good friendly service”
“I contacted their customer service over web chat, and they just told me to try again or wait for a refund within 10 b...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Website & app | Service | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.3 out of 5 (poor) | 100 out of 100 | 2.0 out of 5 (poor) | 2.5 out of 5 (poor) | 2.4 out of 5 (poor) | +63% | 1,000 |
| 4.9 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 5.0 out of 5 (good) | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.5 out of 5 (good) | 4.2 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: SunExpress Airlines is #5 of 5 on overall rating in this group. On website & app, Audley Travel scores higher (5.0 vs 2.0).
500 reviews of SunExpress Airlines. Filter by what matters to you.
Their website wouldn't work to check in on way home so boarding passes couldn't be downloaded. They then tried to charge £25 per head which was 7 of us or got told we dont pay we dont fly. Absolutely disgraceful. Won't fly with sun express again.
Excellent customer contact centre Hey! I actually spoke to a human who really helped me, I know it’s mad
We checked in to our return flight following the online process and purchased seats, securing an email of confirmation. When we reached the airport we were assertively told that the checking in had not been completed and despite showing emails to the contrary, these were ignored. We were told to pay £20 each or go away as we won't board without payment! It seems that multiple other passengers on the same flight were told the same and all forced to make the additional payment. One family we spoke to were told that despite being able to evidence checking in, etc. they would have to split up from their young children who were clearly distressed. Other passengers helped by moving seats to accommodate them. Absolutely appalling attitude and the only extra work the clerk completed was to print a receipt for the additional payment!
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Polarized pattern: few middle ratings. 32% of recent reviews are 4–5★ and 58% are 1–2★.
I was completely disappointed with the online check-in process, which was dysfunctional and kept displaying errors. The mobile app did not work at all. I will never fly with this airline again. Several of my fellow passengers experienced the same problems, and since this also happened last year when I flew on vacation, I have decided never to use this airline for my vacations again.
What a miserable bunch of cabin crew , no smiles , no greetings , not happy . Flight was okay
Wir buchen wie immer XL-Sitze. Beim runterklappen des kleinen Tisches um ein Getränk abzustellen, wies dieser starke Verschmutzungen auf und klebte. Einfach ekelhaft. Wenn man überlegt, was ein Theater während der Coronakrise gemacht wurde und heute kennen die Fluggesellschaften das Wort Hygiene nicht mehr. Schade!
Also wenn ich 0 Sterne geben könnte würde ich 0 Sterne geben! So eine Diskriminierung aufgrund von Krankheit was der Airline aufgefallen ist als wir hatte zum Boarding standen das die garnicht mit sovielen Menschen fliegen dürfen. Anstatt durch Zufalls Prinzip oder Erfrischung ob jmd freiwillig wann anders fliegen möchte hat das Personal aufgrund von dem Geburtsjahr und Kinderlosigkeit 35 Leute ausgewählt die nicht fliehen dürfen. Wir haben jz einen ganzen Urlaubs Tag verloren da wir statt um 1:55 an 9.7 fliegen um 17:00 Uhr fliegen mit einem zwischen Stop in Istanbul wo wir dann 4 Stunden uns aufhalten müssen und dann erst am 10.7 in unserem Hotel so um 3-4 Uhr eintrudeln können.
easy steps for booking
I had a flight booked at the end of July however unfortunately we can no longer travel due to my partner having an accident and requiring crutches and a boot, he cannot fly for 6 months I called to cancel my flights due to medical reasons and provided them with all medical records and documents and not fit to fly letter! Awful customer service keep telling me to wait for my request it’s escalated it’s been going on for one month now this is a disgrace! Who tries to make money out of an accident ? Shameful airline please avoid!!!! Would recommend Turkish airlines
Compagnie à fuir absolument ! Site et application nulle ! Service client nulle ! il demande de s'enregistrer pour éviter de payer à l'aéroport, mais on est obligé lors de l'enregistrement de choisir un siège (siège qui est payant) Le mec du chat me dit : si vous voulez choisir votre siège ce n'est pas gratuit ! Je lui dis: Mais je n'ai pas le choix sinon je ne sais pas m'enregistrer Il coupe le tchat ! Du coup je ne sais pas m'enregistrer, et je vais devoir payer à l'aéroport l'enregistrement demain en espérant que je ne dois rien payer SunExpress plus jamaisssssssssss !!!!!!!!! A fuir !!!!!
I never had much problems at all only when coming back had trouble checking in cursor just kept going round , no delays either way seats not special but the same on most flights these days
Flight attendants only spoke to each other in their languages. Did not welcome us onboard. Seats were uncomfortable and well past their date. Lack of choice for snacks etc.
Der Ärger beginnt bereits beim Online-Check-in. Es werden zunächst kostenpflichtige Sitzplätze „empfohlen“, sodass man den Eindruck bekommt, nur gegen Zahlung weiterzukommen. Erst wenn man bewusst weiterklickt, stellt sich heraus, dass man auch ohne Zusatzkosten einchecken kann. Für mich ist das eine gezielte Irreführung. Das Check-in-System selbst funktionierte nicht richtig – obwohl wir gebucht hatten, war kein Check-in möglich. Am Schalter wurde dann nochmals abkassiert: 5 Euro pro Buchung, obwohl der Fehler eindeutig beim System lag. Der Service an Bord ist enttäuschend, die Beinfreiheit extrem eingeschränkt und Speisen sowie Getränke sind überteuert. Für mich war das das erste und letzte Mal mit dieser Fluggesellschaft – reine Abzocke!
Airport was a disgrace at Dalaman.My partner who was left in wheelchair for at least 30 mins due to a triple fracture of foot was left by Sun Express staff outside in soaring temperatures .We had booked assistance prior to arriving but to no avail.When we got to plane due to take I realised I had left my backpack at entry to airport .I asked security to call handling airport to a blank expression.Finally I got to man checking our passports and asked on several occasions could he radio down to handling and I would and collect backpack.The stuck up guy told me it was not his job and gave me a website to go on to.The bag contained all my and my partners prescriptions.Arrogance beyond belief.People of Turkey we met were brilliant apart from the garbage we met at airport.Flight staff were great and sympathetic unless like airport staff of Sun express.
Am liebsten würde ich keinen Stern geben. Die Airline ist unterste Klasse. Unser Flug wurde schon vor ca 2 Monaten annulliert und wir haben bis heute keine Umbuchung bekommen. Wir kontaktieren seit dem die Airline täglich über telefon (kostenpflichtig), chats und Kontaktformular. Grund dafür sei wohl ein Systemfehler. Wir wurden/werden andauernd nach hinten vertröstet: „kontaktieren sie uns doe Tage wieder“ heißt es. Welche Airline hat den einen Systemfehler seit zwei Monaten und kann diesen nicht beheben und keine alternativen Lösungen anbieten? Die Mitarbeiter können nicht weiterhelfen und reagieren eher schockiert darauf dass man sie überhaupt kontaktiere, weil sie ja nichts machen kann. Es wird scheinbar immer an eine Abteilung weitergeleitet, die wohl nichts macht. Da fragen wir uns als bezahlende Kunden echt wo der Respekt bleibt. Wir mussten alle unsere Urlaube stornieren und wissen bis heute nicht was die Lösung ist weil sie sich ihrer Pflicht entziehen.
Scammed into paying £40 after their checking wouldn’t download my ticket. Apparently loads of people have the same problem. Don’t fly this airline. Plane dirty, no room in seats and customer service staff awful. Wouldn’t listen just said £40 because you are British and not in the EU and other Europeans only pay 5 Euros. Wow!
Online Check in, in der Türkei die reinste Katastrophe. Ca. 10 Schalter für`s einchecken von Sun Express mit der Anzeige Online Check in. Es gab keinen Abfertigungsschalter für Fluggäste die nicht Online eigecheckt hatten. Jeder 2 Fluggast hatte nicht Online eingecheckt, die wurden dann irgendwo hingeschickt um zu Ihre " Strafgebühren" zu bezahlen, die Koffer lagen auf den Band und alle warteten, das dauerte etwa 10 min. So das unser einchecken über 1h gedauert hat mit 8-10 Mann vor uns. An allen Schalter das gleiche Problem. Wo ist eigentlich der Sinn des Online Check in, den konnte ich beim besten Willen nicht erkennen, nur das das Einchecken doppelt so lange gedauert hat wie sonst.
SunExpress Airlines is a well-established airline that specializes in providing affordable air travel to various attractive destinations. With over 30 years of experience in the aviation industry, the company focuses on offering budget-friendly flights primarily to popular locations in Turkey, including Antalya, Izmir, Bodrum, and Adana. SunExpress aims to cater to both leisure travelers seeking vacation options and business travelers looking for cost-effective flight solutions. The airline's user-friendly website, www.sunexpress.com, allows customers to conveniently book one-way and round-trip economy flight tickets. SunExpress is committed to delivering accessible travel options, making it a preferred choice for individuals and families planning their trips to top destinations.
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