SunExpress Airlines is a well-established airline that specializes in providing affordable air travel to various attractive destinations. With over 30 years of experience in the aviation industry, the company focuses on offering budget-friendly flights primarily to popular locations in Turkey, including Antalya, Izmir, Bodrum, and Adana. SunExpress aims to cater to both leisure travelers seeking vacation options and business travelers looking for cost-effective flight solutions. The airline's user-friendly website, www.sunexpress.com, allows customers to conveniently book one-way and round-trip economy flight tickets. SunExpress is committed to delivering accessible travel options, making it a preferred choice for individuals and families planning their trips to top destinations.
SunExpress Airlines receives a mixed reception from customers, with many expressing frustration over various aspects of their service. While some reviewers appreciate the punctuality of flights and commend the friendly staff, others report significant issues with online check-in and customer support.
Complaints frequently highlight long wait times during check-in, unexpected fees, and unresponsive customer service, leading to a deeply disappointing travel experience for many. Instances of delayed flights and lost luggage further exacerbate the negative sentiment. Despite a few positive experiences, particularly regarding flight timing and helpful staff, the overall consensus leans towards dissatisfaction. Many consumers advise caution when considering SunExpress for future travel.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.3 | 1,000 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 1.6 | 13 |
| Dec 24 | 1.4 | 43 |
| Jan 25 | 1.4 | 26 |
| Feb 25 | 1.8 | 20 |
| Mar 25 | 3.1 | 136 |
| Apr 25 | 2.0 | 101 |
| May 25 | 1.9 | 123 |
| Jun 25 | 2.1 | 188 |
| Jul 25 | 2.5 | 350 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Good friendly service”
“I contacted their customer service over web chat, and they just told me to try again or wait for a refund within 10 b...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Website & app | Service | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.3 out of 5 (poor) | 100 out of 100 | 2.0 out of 5 (poor) | 2.5 out of 5 (poor) | 2.4 out of 5 (poor) | +63% | 1,000 |
| 4.9 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 5.0 out of 5 (good) | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.5 out of 5 (good) | 4.2 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: SunExpress Airlines is #5 of 5 on overall rating in this group. On website & app, Audley Travel scores higher (5.0 vs 2.0).
500 reviews of SunExpress Airlines. Filter by what matters to you.
I was very sceptical flying with airline however our experience outbound and inbound was faultless with prompt checking both ways. The only gripe would be no updates from captain ref flight time etc but overall staff were attentive and nothing too much trouble.
I've booked a TUI holiday and found this to be difficult to book seats. Lots of information duplicated
After our flights with Sun Express, we are surprised that there a lot negative reviews about this airlines. Our experience was one of the best, nice, clean, efficient brilliant staff all round. We will defo fly again. The luggage allowance was a big bonus. Keep up the good work ! Thank you for our pleasant experience.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 32% of recent reviews are 4–5★ and 58% are 1–2★.
Ein richtiger billig Flieger erfüllt alle schlechten Eigenschaften die man davon erwarten kann Personal war sehr freundlich aber an die Regeln komplett gebunden Ohne eine Kreditkarte gibt es nicht einmal ein Checkin oder ein Wasser im Flieger Die Computer Technik zum Plätze Buche oder zum online Checkin ist völlig unfähig und gibt einem keinerlei Rückmeldung über gebuchte Plätze Dann werden diese 4 Tage vor dem Flug einfach storniert und Mann muss neue buchen und bezahlen Zum Schluss waren wir doppelt gebucht und der pc beim Checkin hat uns nicht einsteigen lassen…
I have never flown with SunExpress before and probably won’t again. Having pre booked seats and paid for extra legroom, the plane was changed and we were allocated different seats. The cabin crew weren’t in the slightest bit interested. I also have a son with a nut allergy and although an announcement was put out, it was done whilst people were taking their seats and not listening and the man in the row in front of him started eating nuts causing my son to have a reaction. Will now have to try to obtain a refund for the prebooked seats on my return from holiday - annoying!
Website und vor Allem online checkin sind schlecht bis sehr schlecht. Klicken sie einfach weiter ohne Geld für Wunschplätze und sie werden als Familie trotzdem zusammen sitzend gebucht. Da sich der checkin maske nix merkt müssen jedesmal Pässe usw neu eingetippt werden, das kostet Lebenszeit und Nerven. Flug hat jedesmal gepasst und war Okay
our flight was 1st delayed then cancelled due to the fire in izmir, sunexpress employees at Cologne airport were the worst airline employees I have ever seen, rude, none helping, insulting , non caring and were there only to make the customers more miserable and unhappy.
Koffer am LEJ Flughafen beschädigt und erst daheim komplett aufgefallen. Flughafen fühlt sich nicht mehr angesprochen und leitet an Sunexpress Seite weiter. Hier muss man entweder eine ausländische Nummer anrufen wo man nicht durchkommt oder online etwas ausfüllen, was wir nicht abschicken konnten trotz rechtzeitiger Beschwerde. Eine schriftliche Nachricht wurde bis heute nicht beantwortet. Frechheit! Kein Schadenersatz, wenn man nicht antwortet! Auch viel zu eng an Bodenfreiheit in den Sitzreihen. Dann nur noch Abzocke sogar mit Verkauf von Wasser an Bord. Viel zu schnell gesprochene Stewardessen. Schlechte Audioanlage, die nur kratzt. Armlehnenoberseiten mehrfach defekt und einfach drübergeklebt.
Buche schon seit Jahren bei Sun Express und habe keinen Grund zu meckern. Die Flugpreise sind immer sehr günstig und im Internet Chat wird die immer gleich geholfen.
Tried to check in for the extra legroom seats we had booked and paid for. To be told we were too old as we were over 65. So why let us book them in the first place. The only message that came up was that you had to be over 16 no offer of a refund either
Very poor check-in, could not check in online so you had to pay extra at the airport.
Sun express is a budget airline that has the friendliest check in staff I have experienced. We ordered the meals in advance and the in flight meals was excellent. Remember to check in online to save paying at the airport, as airport check is an additional fee. They did lose our suitcase on the way home, but it was delivered safely to us the next day.
Whole user experience with SunExpress has been awful! At the start all was looking well, I had been able to book seats for both legs of the trip and pay for an extra 5kgs of luggage. By being able to do all of this had assumed that we were checked in. Having checked several times on the app and on the main website was unable to see to confirm whether we were checked in or not. Although did think it strange that I hadn’t seen any boarding passes either on the booking via app or online nor email confirmation. Got to Gatwick South on Friday 20th June to drop in bags when check in opened only to be told we weren’t checked in and were changed £60 in total for the honour of having done by desk crew. I’m had been aware of being stung at the airport which is why I had tried several attempts to do it before getting to no avail and extreme confusion on the app and website with our booking. Next issue encountered were passengers completely off their heads on drugs and another having had too much to drink. The people who were definitely taking drugs were unable to stand or sit without nearly doubling over and falling on seats and floor in queue. They were definitely NOT fit to fly! And thankfully were denied entry onto the flight. The individual who was drunk entered the plane and was met by cabin crew who were talking to them whilst leaning against the aircraft to keep them upright. The cabin crew allowed this person to board who was fine all flight. Once on flight, cabin crew were lovely. Drink and food options minimal by comparison to other budget airlines. There was no aircon on for the flight so was quite hot and uncomfortable on the plastic seats. On our flight the most awful smell wafted through the plane every 20/30 minutes. Initially thought to be someone with upset tummy but to regular. Most likely dodgy plumbing on board plane for toilets or to do with aircon system which had been turned off on take off and that’s when the smell started! Until we landed, it was disgusting! 🤢 Filthy congealed soap dispenser in loo, looks like never been cleaned or changed! Loads of limescale in and around sinks. Would hate to think what a swab would return I terms of nasties! For the return flight, boarding at airport all went well and safe to say I was FINALLY able to complete online check in after many attempts on both app and main website. Boarded our return flight, quite busy. Just behind us a couple had to sit without their child on their lap. This too was a very hot and uncomfortable flight and many people were very hot with constant fanning using flight safety cards. I had asked the cabin crew 4 times to ask the captain to sort out aircon to no avail. Children sat on parents laps were niggly, hot and bothered and agitated. I had requested two cups of water as heat was unbearable. However, this may have been down to me being a woman of a certain age mainly but I don’t think this was the case for others and children on the plane, so it was hot! One of the cabin crew said they’d asked captain and he’d turned it on when this WAS NOT the case as no chance in temperature. Having been served 2 bottles of water and not cups as requested. I refused to pay for them and said to ask captain to pay for them due to unbearable heat! So all in all I will never fly this airline again and have logged a formal complaint with the airline. Having spoken to customer service on the phone who don’t engage to support and only divert you to the website to their feedback form. I completed this online feedback form on arrival at our destination on Saturday 21st June and to date have had no response. Hence sharing insights for others getting booked with this airline through their tour operators. We booked with Love Holidays. Avoid at all costs! I’m more than happy with budget airlines and appreciate how companies have to operate to be able to do this but SunExpress haven’t got a clue and don’t even try to help. Got the sense of budget and robbing airline. #thinkRyanAir!
Als ik kon gaf ik 0 sterren. Hier bestaat geen klantendienst en menselijkheid. Boek NOOIT bij sunexpress!!!!!
No customer service response on Facebook messenger, WhatsApp link on their website didn't work. Website and app barely works and errors a lot, a toddler could have done a better job Extra leg room paid was a joke. Seats are not comfy. No complaints email available on website. Not worth it remotely.
Ik geef dit bedrijf 4 sterren. Waarom? Het kan altijd beter, maar ook slechter. En dat is nou net wat ik bedoel. Bij heel veel vliegmaatschappijen is het nog veel slechter !! Dan ben ik toe nu toe redelijk tevreden met Sun Express.
SunExpress Airlines is a well-established airline that specializes in providing affordable air travel to various attractive destinations. With over 30 years of experience in the aviation industry, the company focuses on offering budget-friendly flights primarily to popular locations in Turkey, including Antalya, Izmir, Bodrum, and Adana. SunExpress aims to cater to both leisure travelers seeking vacation options and business travelers looking for cost-effective flight solutions. The airline's user-friendly website, www.sunexpress.com, allows customers to conveniently book one-way and round-trip economy flight tickets. SunExpress is committed to delivering accessible travel options, making it a preferred choice for individuals and families planning their trips to top destinations.
This profile hasn't been claimed by the business owner.
