SunExpress Airlines is a well-established airline that specializes in providing affordable air travel to various attractive destinations. With over 30 years of experience in the aviation industry, the company focuses on offering budget-friendly flights primarily to popular locations in Turkey, including Antalya, Izmir, Bodrum, and Adana. SunExpress aims to cater to both leisure travelers seeking vacation options and business travelers looking for cost-effective flight solutions. The airline's user-friendly website, www.sunexpress.com, allows customers to conveniently book one-way and round-trip economy flight tickets. SunExpress is committed to delivering accessible travel options, making it a preferred choice for individuals and families planning their trips to top destinations.
SunExpress Airlines receives a mixed reception from customers, with many expressing frustration over various aspects of their service. While some reviewers appreciate the punctuality of flights and commend the friendly staff, others report significant issues with online check-in and customer support.
Complaints frequently highlight long wait times during check-in, unexpected fees, and unresponsive customer service, leading to a deeply disappointing travel experience for many. Instances of delayed flights and lost luggage further exacerbate the negative sentiment. Despite a few positive experiences, particularly regarding flight timing and helpful staff, the overall consensus leans towards dissatisfaction. Many consumers advise caution when considering SunExpress for future travel.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.3 | 1,000 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 1.6 | 13 |
| Dec 24 | 1.4 | 43 |
| Jan 25 | 1.4 | 26 |
| Feb 25 | 1.8 | 20 |
| Mar 25 | 3.1 | 136 |
| Apr 25 | 2.0 | 101 |
| May 25 | 1.9 | 123 |
| Jun 25 | 2.1 | 188 |
| Jul 25 | 2.5 | 350 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Good friendly service”
“I contacted their customer service over web chat, and they just told me to try again or wait for a refund within 10 b...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Website & app | Service | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.3 out of 5 (poor) | 100 out of 100 | 2.0 out of 5 (poor) | 2.5 out of 5 (poor) | 2.4 out of 5 (poor) | +63% | 1,000 |
| 4.9 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 5.0 out of 5 (good) | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.5 out of 5 (good) | 4.2 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: SunExpress Airlines is #5 of 5 on overall rating in this group. On website & app, Audley Travel scores higher (5.0 vs 2.0).
500 reviews of SunExpress Airlines. Filter by what matters to you.
Online Check IN ist unmöglich! Jedes Jahr das selbe Problem mit 100 versuchen um das Geburtsdatum einzugeben. Hinterweltler. Webseite Flüge zu buchen ist auch Katastrophal. Ihr verdient so viel, da kann man in IT investieren.
Flew to Dalaman from Edinburgh 28th July 2025, I was apprehensive as I had read so many negative reviews however I am happy to say I was so impressed, from boarding to arrival, everything was smooth and problem free, airline crew were very professional, friendly and welcoming, even moving us seats to ensure comfort and an enjoyable flight. Aircraft was spotless, very comfortable and spacious. No hesitation in recommending SunExpress to anyone in future.
Kaum was gutes zu sagen, zunächst eine Stunde später los geflogen als geplant, was noch nicht mal das schlimme ist. Koffer ist nicht mitgeflogen. Und das auch nicht zum ersten Mal. Ich habe genau diesen Flug gebucht da ich die Tage wieder wegfahre.. geht nur schwierig ohne Koffer. Aufgeklärt wann und wo wurde auch nicht. Unmöglich sowas
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Polarized pattern: few middle ratings. 32% of recent reviews are 4–5★ and 58% are 1–2★.
Merhaba , genel olarak olumlu bakabilirim SunExpres e, çünkü ülkemizde maalesef alternatif havayolu nerdeyse yok, müşteri yorumlarındaki 'gerçekçi' olan eleştirlere göre gerekli düzenlemeleri yapmanız çok önemli, özellikle ailelerin mağduriyeti ile ilgili, bir de çok basit olan uçuş yaklaştığında mail/mesajla bilgi vermeyi lütfen öncelik edinin, küçük dokunuşlar size büyük verimlilik olarak geri dönecektir, iyi çalışmalar diliyorum .
Terrible website. always problematic while booking and check-in. I fly frequently with SunExpress and I like the way they serve during the flight. And the destinations work well for me as someone living in Antalya. But I have no clue why they keep going with this website and app. So annoying. I was about to give up trying to buy that ticket after 6 of my and my wife's cards were declined.
Wir haben heute für unsere Reise nach Antalya den online check in gemacht, plätze reserviert und bezahlt. Der Typ am CheckIn Schalter wo wir die Koffer aufgegeben haben ca 23:00 Köln/Bonn, war besonders unfreundlich und unverschämt. Trotz dass wir ihm gesagt haben, dass wir bereits Plätze online reserviert und bezahlt haben wollte er noch nicht mal die Bestätigungen sehen. "Es würde ihn nicht interessieren." Welch arogante Typen. Denken die dass die etwas besonderes sitzen, weil die Koffer annehmen dürfen????? So ein misst. Das war das letzte Mal mit dieser SunExpress und zugleich mit dem Reiseveranstalter Alltours. Eigentlich -100 Sterne. Unverschämt, respektlos usw usw. Uns fehlen die Worte....
Booked return flights from Birmingham to Dalaman. Each flight was slightly delayed in taking off but arrived ahead of schedule which was good. Unfortunately, however the online experience was nothing short of awful. I received an e-mail and text message a day or two before departing Birmingham saying I could check-in for our departure flight. I got as far as reserving & paying for 2 seats but then couldn't progress any further. However, strangely, I received an e-mail with a booking confirmation & a link for me to print our documents - what I thought would be our Boarding Passes. However, the link didn't work at all. So we turned up at Birmingham for our departure & the check-in operative said I hadn't checked in & she attempted to charge me for her having to do it on my behalf. I explained it was the Sun Express website which prevented me from completing the check-in process although I had been charged for the seats I'd reserved & this transaction had been completed so something must have been registered ? There was a SunExpress rep on hand & I explained to him about the problems I'd had. In the end the operative checked us in without charge and printed our Boarding Passes. I had exactly the same problem whilst in Turkey trying to check us in for our return flights from Dalaman. I tried 2 days before departure and the day before departure neither of which worked although, again, I had managed to reserve and pay for 2 seats together and this transaction completed. I received a similar e-mail with a link for me to print our documents but which again didn't work. The Hotel staff where we stayed were very kind & tried to check us in using their own computer but which also failed. The person at the hotel who did this for us said the SunExpress website was renowned for not being good and having problems. Had the same issues at the check-in desk in Dalaman - the operative wanted to charge me but didn't in the end after she suggested I download the SunExpress app to my phone. Unsurprisingly, after scanning the QR code from a SunExpress notice at the check in desk for me to download the app to my phone, this didn't work either. The operative checked us in free of charge & printed our boarding passes. I'm giving a 3-star score because the flights arrived ahead of schedule and the flight crew were good & the planes clean etc. The SunExpress online experience was extremely challenging and poor to say the least and will be a factor when if / when I decide to book flights to Turkey again. SunExpress is a partnership between Turkish Airlines and Lufthansa, both of which are big names in the airline industry. They should both be embarrassed with what they expect customers to put up with via the SunExpress online experience.
Ich bin dieses Jahr zum ersten und letzten Mal mit SunExpress in die Türkei und zurück geflogen – zwei Erwachsene und ein zehnjähriges Kind. Die Erfahrung war erschütternd. Schon beim Einsteigen merkt man: Die Sitzplätze sind extrem eng – wer etwas größer oder schwerer ist, hat einfach keinen Platz. Das ist nicht nur unangenehm, sondern auch gefährlich im Notfall. Die Crew war auf Hin- und Rückflug kaum präsent. Nicht unfreundlich, aber auch nicht hilfsbereit – sie war einfach nicht da. Kein Gefühl von Betreuung oder Sicherheit, wie man es auf einem Flug erwarten würde, schon gar nicht mit Kind. Das Schlimmste aber war das Flugverhalten: Beim Start wurden die gesamte Startbahn ausgereizt, der Steigflug war wackelig und alles andere als ruhig. In der Luft ein ständiges Hin- und Herschleudern, auf Hin- und Rückflug. Die Landung war hart, und ich war einfach nur froh, wieder festen Boden unter den Füßen zu haben. Ich frage mich ernsthaft, wie gut diese Piloten ausgebildet sind – zwei verschiedene Crews, beide Male dasselbe Gefühl von Unsicherheit. Es war nicht ein einziges Mal das Gefühl da, dass man in sicheren Händen ist. Für mich absolut inakzeptabel. Nach dieser Erfahrung werde ich in Zukunft ganz genau prüfen, mit welcher Airline ich fliege – und SunExpress wird ganz sicher nicht mehr dabei sein. Lieber buche ich gar nicht, als nochmal dieses Risiko einzugehen – vor allem nicht mit einem Kind.
We paid for reserved seating but was told we was not allowed our seats at check in, wage flight was fine but we should not pay for a service and not recieved it
Waardeloos! Online inchecken via iDeal 2 keer gedaan. Vanaf 11 uur mee bezig tot 16:52 uur. Gebeld via een receptioniste der telefoon en zeggen ze iDeal werkt niet sorry, moet met creditcard. Dus cc van mijn broer mogen gebruiken. Toen problemen met invoeren paspoort gegevens, vraagt om visum is niet nodig. Daarna downloaden boardingspassen niet mogelijk. Kortom 3 keer betaald voor inchecken en stoel keuze en een hele vakantiedag naar de knoppen. Nooit meer met sunexpress!!
Achtung vor dieser Fluggesellschaft, bei den vielen Bewertungen hier bestätigt sich unsere Vermutung, das hinter dem nicht funktionierenden Online-Check-In eine Masche steckt. Außerdem gibt es keinerlei Möglichkeit dieses Geld zurück zu erhalten. Also wir machen um diese Fluggesellschaft zukünftig einen riesen Bogen!
Wir sind noch nie so perfekt geflogen , ein toller Service, perfekte Crew-Mitglieder , sauber, schnell , sehr freundlich und professionell, keine andere Fluggesellschaft war bisher besser , wirklich ein Lob und danke für die ganzen Besatzungsmitglieder samt Piloten und der perfekten Landung
Very poor service at SunExpress. 1. online check in does not work on the outward and return flight, which wastes time as you have to phone back and forth. 2. flew once to Turkey and back, both flights were delayed. 3. if you transport over 5 million German holidaymakers to Turkey every year then the flight attendants should also make German and Turkish announcements on the plane, not English. All in all a very bad airline.
Overall I was happy with my first experience of Sun Express, what stopped it from getting a 5 star review was the app not being able to add the boarding pass to my wallet, the fact you check in online but then don’t have dedicated bag drop areas which then has you waiting in long queues to drop your case off and be handed a boarding pass. If these can be addressed then it’ll be spot on and the cabin crew and staff were all great and the planes were nice and clean too.
I have travelled with sun express multiple times and always had a positive experience. Booking is simple, check in also a straight forward process. My flights have always been on time and no issues. I would highly recommend as they are also good value for money compared to other airlines.
Sunexpress has to be the worst airline I have ever flown with, there booking system is terrible, the app dosnt load properly, so to get the information you need, depends whether you can actually get on it, and to be honest you shouldn't have to spend the time your on holiday trying to get information and boarding passes for your flight home, it should all be completed before you go, I also paid extra for seating on the plane as I didn't want my kids splitt up, this was not allocated and my 4 year old child was put next to complete strangers, I informed the hostess and they didn't seem bothered, so much for stranger danger on this airline, as it happend a very nice gentleman offered to swap places for me, I was appalled and will be putting in a formal complaint for a full refund, will never use this airline again.
yaklaşık olarak 30 yıldır uçarım sanırım bu kadar eski ve kötü koltuklarda hiç uçmamıştım daha önce. XQ143 FRA-AYT 28/07/2025 tarihinde saat 19:40 uçağı şu ana kadar yaşadığım ve maalesef aileminde yanımda olduğu en rahatsız uçuş idi. koltuk seçimi için para verdim ve oturduğum koltuklar hep arkaya doğru yatıyordu. hem benim hem de ailemin. 20A,B ve C koltukları. yaklaşık 4 saatlik uçuşu diken üstünde geçirmiş gibi oldum. SUNEXPRESS gibi hem THY hem de Lufthansa gibi iki büyük şirketin ortaklığına hiç mi hiç yakışmadı. bakım ve onarımların yapılmaması ayrı bir skandal. bunlar ilaveten koltuklarda sanki hiç sünger yokmuş gibi direk demirleri de hissediliyordu. yakışmadı hiç size
SunExpress Airlines is a well-established airline that specializes in providing affordable air travel to various attractive destinations. With over 30 years of experience in the aviation industry, the company focuses on offering budget-friendly flights primarily to popular locations in Turkey, including Antalya, Izmir, Bodrum, and Adana. SunExpress aims to cater to both leisure travelers seeking vacation options and business travelers looking for cost-effective flight solutions. The airline's user-friendly website, www.sunexpress.com, allows customers to conveniently book one-way and round-trip economy flight tickets. SunExpress is committed to delivering accessible travel options, making it a preferred choice for individuals and families planning their trips to top destinations.
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