SunExpress Airlines is a well-established airline that specializes in providing affordable air travel to various attractive destinations. With over 30 years of experience in the aviation industry, the company focuses on offering budget-friendly flights primarily to popular locations in Turkey, including Antalya, Izmir, Bodrum, and Adana. SunExpress aims to cater to both leisure travelers seeking vacation options and business travelers looking for cost-effective flight solutions. The airline's user-friendly website, www.sunexpress.com, allows customers to conveniently book one-way and round-trip economy flight tickets. SunExpress is committed to delivering accessible travel options, making it a preferred choice for individuals and families planning their trips to top destinations.
SunExpress Airlines receives a mixed reception from customers, with many expressing frustration over various aspects of their service. While some reviewers appreciate the punctuality of flights and commend the friendly staff, others report significant issues with online check-in and customer support.
Complaints frequently highlight long wait times during check-in, unexpected fees, and unresponsive customer service, leading to a deeply disappointing travel experience for many. Instances of delayed flights and lost luggage further exacerbate the negative sentiment. Despite a few positive experiences, particularly regarding flight timing and helpful staff, the overall consensus leans towards dissatisfaction. Many consumers advise caution when considering SunExpress for future travel.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.3 | 1,000 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 1.6 | 13 |
| Dec 24 | 1.4 | 43 |
| Jan 25 | 1.4 | 26 |
| Feb 25 | 1.8 | 20 |
| Mar 25 | 3.1 | 136 |
| Apr 25 | 2.0 | 101 |
| May 25 | 1.9 | 123 |
| Jun 25 | 2.1 | 188 |
| Jul 25 | 2.5 | 350 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Good friendly service”
“I contacted their customer service over web chat, and they just told me to try again or wait for a refund within 10 b...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Website & app | Service | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.3 out of 5 (poor) | 100 out of 100 | 2.0 out of 5 (poor) | 2.5 out of 5 (poor) | 2.4 out of 5 (poor) | +63% | 1,000 |
| 4.9 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 5.0 out of 5 (good) | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.5 out of 5 (good) | 4.2 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: SunExpress Airlines is #5 of 5 on overall rating in this group. On website & app, Audley Travel scores higher (5.0 vs 2.0).
500 reviews of SunExpress Airlines. Filter by what matters to you.
Die Flugbegleiter sind alle sehr freundlich und zuvorkommend. Der Pilot macht zwar viele Durchsagen jedoch nur in Englisch oder Türkisch. Klar die meisten Menschen können englisch aber es gibt auch viele ältere Menschen die diese Sprache eben auch nicht verstehen
Check in process is quite complicated, luggage check was very slow was unable to pay for the tea with debit card, one of the staff was careless, however seats were very comfortable with decent leg space.
planes are very low on space, no leg space whatsoever. baggage costs more than the ticket itself. endless queues which are hours long with maximum 2 counters open in every airport.
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Polarized pattern: few middle ratings. 32% of recent reviews are 4–5★ and 58% are 1–2★.
Letěli jsme s leteckou společností SunExpress, let číslo XQ130 z Turecka do Mnichova 7.7.2025. Ještě před odletem jsme si udělali online check-in přes oficiální odkaz poskytnutý cestovní kanceláří. Vyplnili jsme všechny údaje – včetně čísla pasu – a sami jsme si vybrali a uhradili místa. Přesto nám bylo u odbavení sděleno, že check-in není provedený, pouze rezervace míst, a že musíme zaplatit 5 € za osobu, jinak neodletíme. Slečna u přepážky se s námi vůbec nechtěla bavit. Ukázali jsme jí potvrzení, e-maily i výpis z účtu, ale to ji absolutně nezajímalo. Tvrdila, že může jít o technickou chybu, ale že bez zaplacení to prostě nepůjde. Snažila se nás jen posílat od přepážky k přepážce, místo aby situaci aktivně řešila. Nakonec nás odkázala na „supervizora“, který údajně vše ví a problém vyřeší – realita byla naprosto opačná. Muž na přepážce o ničem nevědět. Byl velmi arogantní, neochotný a očividně ho nic nezajímalo. Bez jakékoliv empatie nebo pomoci jsme byli nuceni zaplatit 20 € (4 osoby), jinak bychom let nestihli. A to vše s dětmi a zavazadly po celém letišti. Tato zkušenost pro nás byla velmi stresující, nepříjemná a především neprofesionální. Od SunExpress bych očekávala lepší úroveň služeb a přístup k zákazníkovi. Pokud se vyskytne technická chyba na jejich straně, nemá být zákazník ten, kdo ji platí a nese důsledky. S touto leteckou společností už nikdy více nepoletím a rozhodně ji nemohu doporučit. Byla jsem zklamaná a rozhořčená. Jako zákazník očekávám férové jednání, a to jsme rozhodně nedostali. Přeji společnosti mnoho spokojených klientů – já mezi ně ale rozhodně nepatřím.
My honest opinion about our return flights .... no complaints about the pilot or the onboard employees they were all great - my daughter who has autism was overheated on both the departure flight and the return flight the aeroplane itself was ridiculously hot both ways we were sweating - she struggles to regulate temperatures so suffered massively on both flights - I've never experienced this before? Why are your planes so hot? EasyJet Ryanair both budget airlines have aircon or cool air - my next complaint is we paid extra for sun comfort with priority check in and also registered as a disabled party with x 3 disabled family members - at Dalaman there was NO call for priority they allowed wheelchair uses and stick users onboard then the rest was general - we have two autistic children both were off the scale in huge queues again we've never experienced this with all other airlines we were allowed to board first get them into their seats then they are settled - it was a bad return flight before we even set off trying to settle autistic children who can't cope is not funny - what was the benefit of paying extra to not get the support we needed?also The online check in app or website wasn't accepting my surname (I was lead passenger and booker) it was for some reason in my son in laws name so I have no flight details or reward actual in my name whatsoever and it took a lot of time and stress to suss this out and check in ... we benefitted from priority bag drop which was something I guess - luggage was meant to come off first this wasn't the case and my granddaughters special needs pushchair came off last a long time after ... as a flight company you need to make sure all customers are comfortable and happy and give the services your charging for ... flight was on time and smooth so for that I'm happy but it could have all been less stressful and calmer for our group for sure
Was all fast n good apart from trying to check in was a big problem but did it in the end
Sunexpress faire price and good qualty
App wouldn’t let me put my boarding card in my wallet. Bullied at the gate. You cannot take that bag on. But I have paid for it. Not on our system. Here is my bank details. Ok then but it is too big. Great eyesight but no it isn’t used 100s of times. Ok, it is too heavy, really. You get 4kg free and I bought 5kg so 9kg. Bag weighed 8.2kg. Told policy was 8kg. Took a bottle of water out and 7.8kg. Ok, we will put it in the hold. But it has lithium batteries in the bag. We are not bothered about that! UNSAFE. I have paid for a cabin bag and want a cabin bag. Ok, alright then. What service!
Flights were fine. App & website are awful. The absolute worst thing was the check-in and bag drop. The staff are the slowest people in the world, the queues are unreal it takes between 45mins to an hour and half to get through bag drop, even if you have already completed online check-in!!
For one bootle of water I have to said 122 times
online-Checkin und Bordkarte auf dem Handy funktioniert gut. Leider muß ich trotzdem am Checkin Schalter anstehen. Warum gibt es keinen Automaten um das Gepäck aufzugeben oder zumindest einen Baggage Drop Off Schalter. So macht das keinen Sinn. Check in in Dalaman ist sehr chaotisch da ständig türkische Passagiere zu viel Gepäck haben und immer wieder mit Fragen stören. Der Flug und der Service sind gut, aber ein kleines Wasser könnte in der Kabine schon dabei sein.
Thought I had checked in online they said I had only done half of it so I would be charged 😡I argued this and the man on the desk was kind enough to waiver it but was told I will be charged on the way bk. no instructions on how to check in for return, wouldn’t book again
We were overbooked. We had to take a later flight. And we did not receive anything to eat or drink. Poor service
I booked my flight 4 months in advance and paid for Priority Access. I arrived at 2 PM for a 6 PM flight. Their app was terrible — I couldn’t check in after many tries. At the airport, they told me the flight was overbooked and I had to wait until 5 PM to see if someone didn’t show up. Total nonsense — I saw people boarding while I waited. At 5:30, I got a seat only because one person didn’t come. I had to run across Antalya Airport, pass passport and security lines, completely stressed. SunExpress is disorganized and unreliable. Not recommended
Excellent service and easy to navigate website, smooth payment method.
The hotel food was disgusting and for the money I paid I was so disappointed I had to leave the hotel in a taxi twice a day to bring my grandson for food it cost me a fortune I wouldn't ever recommend the hotel to any Irish or English families.The flight was fine and everything was on time but I'm done with turkey.
De laatste keer dat weet Sunexpress vlogen duren XL stoelen geboekt. Bij de incheckbali stonden er geen stoelnummers op onze boardingkaart wat we al vreemd vonden. In het vliegtuig was 1 plaats van onze gereserveerde stoel al bezet. Navraag leerde me dat die persoon niet had betaald voor die stoel. Ik heb daat het cabinepersoneel op aangesproken, kaar diecwerden boos op me. Ik moest maar gewoon op de stoel er naast gaan zitten. De service van Sunexpress is zeer laag en ook de site om te boeken en reserveren is een slechte site.
SunExpress Airlines is a well-established airline that specializes in providing affordable air travel to various attractive destinations. With over 30 years of experience in the aviation industry, the company focuses on offering budget-friendly flights primarily to popular locations in Turkey, including Antalya, Izmir, Bodrum, and Adana. SunExpress aims to cater to both leisure travelers seeking vacation options and business travelers looking for cost-effective flight solutions. The airline's user-friendly website, www.sunexpress.com, allows customers to conveniently book one-way and round-trip economy flight tickets. SunExpress is committed to delivering accessible travel options, making it a preferred choice for individuals and families planning their trips to top destinations.
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