I was chatting with a lovely advisor…
I was chatting with a lovely advisor called Courtney this morning. She was able to help resolve my query efficiently. I was very happy happy with the outcome. Thank you Courtney!

Superdrug Mobile is a telecommunications service provider that offers mobile phone plans and services primarily targeting consumers in the UK. The company operates as a subsidiary of Superdrug, a well-known health and beauty retailer, enabling it to leverage its established customer base for mobile service offerings. Superdrug Mobile provides a range of prepaid and pay-as-you-go plans designed to meet the needs of budget-conscious customers seeking flexible mobile solutions. The company aims to deliver straightforward and affordable mobile services, including voice, text, and data packages. With a focus on customer satisfaction, Superdrug Mobile caters to individuals looking for reliable mobile connectivity without lengthy contracts. By integrating its services with the existing Superdrug brand, the company appeals to customers who value convenience and competitive pricing in the telecommunications market.
Superdrug Mobile receives overwhelmingly positive feedback from customers, highlighting the exceptional service provided by staff members like Courtney, Nazia, and Michael. Reviewers frequently commend the helpfulness and professionalism of the support team, noting that issues are resolved efficiently, often in under five minutes.
Many express gratitude for the personalized assistance received during various queries, from account logins to billing concerns. However, some customers report challenges with the website's navigation, particularly when setting up or canceling services. Despite these minor complaints, the overall sentiment remains highly favorable, with consumers appreciating the great service and support they receive. Overall, Superdrug Mobile is viewed positively, with a strong emphasis on helpful staff and effective service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 999 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.6 | 41 |
| Sep 24 | 4.9 | 38 |
| Oct 24 | 4.2 | 50 |
| Nov 24 | 4.3 | 37 |
| Dec 24 | 4.7 | 31 |
| Jan 25 | 4.9 | 48 |
| Feb 25 | 4.8 | 43 |
| Mar 25 | 5.0 | 36 |
| Apr 25 | 4.9 | 47 |
| May 25 | 4.8 | 53 |
| Jun 25 | 4.8 | 30 |
| Jul 25 | 4.9 | 25 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“My chat person, Michael, was extremely helpful”
“⸻ This has been the worst network experience I’ve ever had”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | 4.4 out of 5 (good) | +6% | 999 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 2.3 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | 3.5 out of 5 (good) | — | — | 1,060 |
Bottom line: Superdrug Mobile is #1 of 5 on overall rating in this group.
500 reviews of Superdrug Mobile. Filter by what matters to you.
Over a year ago
I was chatting with a lovely advisor called Courtney this morning. She was able to help resolve my query efficiently. I was very happy happy with the outcome. Thank you Courtney!
Over a year ago
Excellent customer service. The chat service is with a real person who knows what they are doing. My chat person, Michael, was extremely helpful.
Over a year ago
Courtney was a great help very professional service
Over a year ago
I bought a SIM card and then found out I can’t use it as my phone only takes eSIM’s. Nazia was very helpful in finding out how to return the card and get a refund.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I was chatting with a lovely advisor called Courtney this morning. She was able to help resolve my query efficiently. I was very happy happy with the outcome. Thank you Courtney!
Excellent customer service. The chat service is with a real person who knows what they are doing. My chat person, Michael, was extremely helpful.
Courtney was a great help very professional service
I bought a SIM card and then found out I can’t use it as my phone only takes eSIM’s. Nazia was very helpful in finding out how to return the card and get a refund.
Excellent experience I was helped by Mateusz with a billing issue. He was really helpful and resolved my issue in less than 5 mins. I have been a customer with superdrug mobile for more than 3 years. And I have never had a problem but if I do its always dealt with quickly and efficiently
Joshua was very helpful great service from him
Thank Nazia , you were very helpful and understanding. Great service . Appreciate your support. Kind regards. JA
I had trouble logging into my superdrug account even though all my details were correct etc. Courtney was very lovely and helped me get into my account, I ended up having to use a different device in the end :) they were amazing
I was having issues with my network not being able to send texts or call. I went on the webchat and Nazia was so helpful she talked me through the process of updating the APN details for some reason they were all muddled up. She was kind, and talked me through everything. Even when she wasn't sure she still found the support to guide me. My network has now been restored and I am able to text again. Very good customer service she is a wonderful asset to the team. She deserves good praise from her manager. Recommend super drug webchat nothing is ever a challenge.
Carmen helped effectively with cancelling my plan.
I recently bought a data sim while on holiday. I found the website absolutely horrible to navigate, both to set up and to cancel the auto renewal but thank goodness for the great staff on the help desk! Nazia specifically helped me today and she was great!!
Courtney was super efficient,friendly and helpful on the chat today when I had a query about data roaming! One of the best 'Chat' experiences I've had. Thanks Courtney.
Carmen was amazing help! Very efficient and informative 😊
Quite easy to set up. So far, there is coverage where ever I've been. Good value.
I recently lost my phone on holiday and throughout the whole process of pausing account, getting new sim and reactivating, the service received has been exceptional. Wait times are non existent and response from all advisers polite and swift. Its so refreshing, thank you all at Superdrug mobile.
Hi, I was assisted today by Courtney and she helped me get through my issue so well that's it's all sorted now. Thank you very much to that kind lady to have spent time looking into the answer and got the right solution finally. Thank you so much yet again.
Marta was very helpful and very polite I’m glad I got her help with everything I needed
I was getting help through the online chat to resolve my issue. The lady assisting me was named Marta. She was very patient with me as I didn't initally have all the information she required. She was very efficient and resolved my problem. My experience could not have been better. Thank you Marta
Had a trouble with my health a beauty card spoke to a women called nazia and the problem was resolved in matter of minutes very helpful member of staff
Nazia lovely to speak to and very helpful Great service
Superdrug Mobile is a telecommunications service provider that offers mobile phone plans and services primarily targeting consumers in the UK. The company operates as a subsidiary of Superdrug, a well-known health and beauty retailer, enabling it to leverage its established customer base for mobile service offerings. Superdrug Mobile provides a range of prepaid and pay-as-you-go plans designed to meet the needs of budget-conscious customers seeking flexible mobile solutions. The company aims to deliver straightforward and affordable mobile services, including voice, text, and data packages. With a focus on customer satisfaction, Superdrug Mobile caters to individuals looking for reliable mobile connectivity without lengthy contracts. By integrating its services with the existing Superdrug brand, the company appeals to customers who value convenience and competitive pricing in the telecommunications market.
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