The Knowledge Academy is a leading provider in the education and training sector, offering a wide array of courses and certifications to professionals and organizations worldwide. With an extensive online presence through its domain, www.theknowledgeacademy.com, the company specializes in delivering high-quality training solutions that cater to a diverse range of learning needs. From project management and IT certifications to leadership development and soft skills training, The Knowledge Academy aims to equip individuals and corporate teams with the skills required to excel in today's competitive market. Serving a global clientele, The Knowledge Academy targets both individual learners seeking to advance their careers and businesses looking to enhance their team's capabilities. The company prides itself on its flexible learning options, which include self-paced online courses, virtual classrooms, and in-person workshops, making it accessible to learners regardless of their geographical location or schedule constraints. By focusing on professional development across various industries, The Knowledge Academy plays a pivotal role in helping its customers achieve their learning objectives and career goals.
The Knowledge Academy receives a largely positive reception from its customers, with many praising the clear instructions and seamless processes throughout their training and exam experiences. Reviewers highlight the exceptional support provided by staff, noting that invigilators are friendly and create a calm environment during exams.
The training sessions are described as engaging and well-structured, contributing to a positive learning atmosphere. However, some consumers express significant dissatisfaction, citing issues such as unfulfilled course promises and poor post-payment communication. Complaints about the perceived fraudulent nature of the website and delays in refunds also emerge. Despite these critical voices, the overall sentiment remains favorable, with many recommending the academy for its effective training and supportive staff.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Very friendly Invigilator who did not interrupt me during the exam and very helpful”
“This WEBSITE IS A FRAUDULENT WEBSITE”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Education & Training.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
 | 4.3 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | — | 60 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 85 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 57 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 37 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 25 |
Bottom line: The Knowledge Academy is #5 of 5 on overall rating in this group. On service, Truka scores higher (5.0 vs 4.4).
60 reviews of The Knowledge Academy. Filter by what matters to you.
This WEBSITE IS A FRAUDULENT WEBSITE. Do not pay them, they will keep calling and sending emails before you pay them. but immediately after paying they will completely stop responding to you. All the positive reviews all fake done by them to deceive people. Please take note everyone! I promise them I will continue to do these reviews till they are out of this webspace FRUAD ALERT EVERYONE!!!!
I am extremely disappointed with the experience I had with The Knowledge Academy during the Agile Project Management – Foundation training that I enrolled in, scheduled for 26th – 28th August 2025. When I signed up, the course was advertised and confirmed as a 3-day programme. However, during the training, we were suddenly informed by the trainer that the course had been shortened to 2 days due to the Monday bank holiday. This explanation was completely unacceptable. Bank holidays are well known in advance, and any competent scheduling or planning team should have factored this in when setting the course dates. I had links provided for sessions running Tuesday to Thursday, yet by Thursday the group had already moved on to the Practitioner level – which was irrelevant to me as I was only enrolled in the Foundation course. This meant that I effectively lost one full day of teaching and learning. As a direct result, my preparation for the exam has been compromised, leaving me to study on my own to make up for the missed content. To make matters worse, when I raised this with customer service, the response I received was blunt and dismissive. I was told that the course had been delivered within 2 days, and therefore nothing further would be done. This is wholly unprofessional. I paid for a 3-day course as advertised, yet only received 2 days, with no compensation or resolution offered. This practice feels highly misleading and borders on false advertising. The course is being promoted as a 3-day programme, but in reality, participants are given less. If this is standard practice, then The Knowledge Academy is clearly misrepresenting its services. This is a valid reason to escalate the matter to the Advertising Standards Authority (ASA), as consumers are not receiving what they are promised. The only positive aspect was the trainer, Kay, who was knowledgeable and supportive. Unfortunately, even with a good trainer, the rushed delivery and reduced timeframe meant the value of the course was severely diminished. Overall, my experience was extremely unprofessional, misleading, and disappointing. I would strongly advise others to be cautious when booking courses with The Knowledge Academy, as what is advertised may not be what you actually receive.
Quick answers to the questions people ask most.
You can access your courses by logging into your account on www.theknowledgeacademy.com. For any issues with access, please contact our support team.
Our refund policy varies depending on the type of course and the circumstances of the request. Please visit our website or contact us directly for more specific information regarding refunds.
You can find detailed descriptions, prerequisites, and outcomes for all our courses on our website. For personalized advice, our course advisors are available to help you make the right choice.
Yes, we offer various discounts throughout the year. Check our website or subscribe to our newsletter for the latest offers.
If you encounter any technical issues, please contact our technical support team immediately. They are available to assist you throughout your course.
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What is going on with Knowledge Academy? They promised to deliver a TOGAF course at an agreed price. Once I paid, they told me they couldn’t provide the course and that I would be refunded. It has now been over two weeks, and I’m still waiting for my refund. During this time, my emails have gone unanswered. I had to call several times, and only managed to get through occasionally. On one call, I spoke with someone named Sam and asked to be connected with Alexandra R., the account manager who originally promised and sold me the course. Sam kept me waiting, saying Alexandra was busy but would reply to my email that evening. However, when I followed up by email the next day, Alexandra claimed she never received any call. This left me wondering—am I being scammed? Later, I received an email stating that I would be refunded around September 20th. Considering I paid on August 13th, that means waiting over a month to get my money back. With today’s instant payment methods, this delay feels unacceptable. As of now, I am still waiting for my refund. (I will definitely put another comment if we manage to settle this amicably).
Really unhappy with the service, purchased the course, couldn't speak to my account manager. Before the course started was getting so many emails to get in touch and discuss any training possibilities, once we purchased the training I couldn't get any information needed out of anybody. My account manager didn't reply to my several emails, didn't answer the phone, the phone number on the website - nobody answered either. Don't recommend it.
The Knowledge Academy is a big scam. I enquired about their SAP Business Object reporting and if it came with an SAP lab for practice. They assured me that they had an SAP lab. After enrolling, all I had access to were videos to watch (something I could have easily purchased on other platforms for less than £50). All my efforts to contact them have been futile. I got responses from them within minutes before I enrolled, but after payment and enrolment, they stopped responding to my e-mails, and no one is answering calls either. In summary, what they have done is lie to me about the services that they are able to provide, take my money without providing the services that they promised, and then ghost me. If it were possible to give a negative star, I would.
Not good after paid the fees I realized
Our instructor Richard did his best to provide meaningful instruction, but the courseware and virtual desktop did not work at all. The Knowledge Academy did not provision labs for our group on the first day of our 2-day training and then the virtual desktop would not connect, so it was a complete waste of time and resources for our organization.
The Knowledge Academy is a leading provider in the education and training sector, offering a wide array of courses and certifications to professionals and organizations worldwide. With an extensive online presence through its domain, www.theknowledgeacademy.com, the company specializes in delivering high-quality training solutions that cater to a diverse range of learning needs. From project management and IT certifications to leadership development and soft skills training, The Knowledge Academy aims to equip individuals and corporate teams with the skills required to excel in today's competitive market. Serving a global clientele, The Knowledge Academy targets both individual learners seeking to advance their careers and businesses looking to enhance their team's capabilities. The company prides itself on its flexible learning options, which include self-paced online courses, virtual classrooms, and in-person workshops, making it accessible to learners regardless of their geographical location or schedule constraints. By focusing on professional development across various industries, The Knowledge Academy plays a pivotal role in helping its customers achieve their learning objectives and career goals.
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